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Conflicts are a serious detriment to efficiency and relationships, both personally and in the workplace. Conflicts and disputes can take many forms, an individual with a grievance, a problem between an employee and their manager or a form of authority, two co-workers or two people who have a personal disdain or have come to a disagreement in a public place or as part of a family conflict.
This course is for people who wish to understand the nature of conflict and how conflict and hostility can be dealt with effectively, it is perfect for managers or employees who deal with conflict or anger from colleagues, clients, customers or the general public.
You will get a thorough knowledge of the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with a crisis.
KEY LEARNING POINTS
- Dealing with Conflict and Anger
- Developing Your Listening Skills
- Crisis Mediation
- Examples of Good and Poor Practice
ADVANTAGES OF THIS COURSE
- Defuse potentially hostile situations in both your personal and professional life.
- Implement the knowledge you learn as soon as you finish the course.
- Assessments to back up knowledge as you work your way through the course.
Course completion certificate included.
Free technical support available 7am-7pm GMT via email, telephone or online chat.
Compatible with Windows, Mac, iPhone, iPad and Android devices.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.