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Statutory & Mandatory Training: Customer Care cover image

Statutory & Mandatory Training: Customer Care
METAVERSESKILLS

Interactive Video Lessons | Free E-Certificate | Tutor Support

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
15 Videos (with subtitles and transcripts)
Duration
0.7 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certification of Completion - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Customer care is the backbone of any successful business, and ensuring compliance with statutory and mandatory requirements is crucial in providing excellent service. This course is designed to equip professionals with the knowledge and skills to deliver high-quality customer service while adhering to legal and regulatory standards.

By the end of this course, learners will understand customer care principles, relevant laws and regulations, complaint handling, and ethical responsibilities in various industries, ensuring a professional and compliant customer experience.

Certificates

Curriculum

This course contains

Format: 15 Videos (with subtitles and transcripts)

Duration: 0h and 42m

    • 1: 1.Introduction to Customer Care 02:31
    • 2: 2.Statutory Regulations and Compliance 02:31
    • 3: 3.Ethical Considerations in Customer Care 02:08
    • 4: 4.Effective Communication Skills 01:48
    • 5: 5.Customer Relationship Management (CRM) 02:48
    • 6: 1.1_The importance of customer service in business 02:46
    • 7: 2.1_Consumer Protection Laws and Regulations 02:32
    • 8: 3.1_Ethical dilemmas in customer service 03:27
    • 9: 4.1_Verbal and nonverbal communication techniques 03:29
    • 10: 5.1_Understanding CRM systems and their benefits 02:40
    • 11: 6_Customer Satisfaction and Feedback 02:51
    • 12: 7_Problem-Solving and Decision-Making 02:34
    • 13: 8_Handling Customer Complaints 02:44
    • 14: 9_Customer Service Metrics and KPIs 03:30
    • 15: 10_Customer Service in Digital Age 03:19

Description

**Module 1: Introduction to Customer Care and Regulations**

- Lesson 1.1: What is Customer Care?

- Lesson 1.2: Why Regulations Matter

- Lesson 1.3: Key Statutory and Mandatory Regulations

**Module 2: Effective Communication in Customer Care**

- Lesson 2.1: Communication Skills for Customer Care

- Lesson 2.2: Active Listening Techniques

- Lesson 2.3: Non-Verbal Communication

**Module 3: Conflict Resolution and Customer Satisfaction**

- Lesson 3.1: Understanding Customer Expectations

- Lesson 3.2: Handling Customer Complaints

- Lesson 3.3: De-escalation Techniques

**Module 4: Industry-Specific Regulations**

- Lesson 4.1: Healthcare Customer Care Compliance

- Lesson 4.2: Hospitality and Service Industry Compliance

- Lesson 4.3: Retail Customer Care Regulations

**Module 5: Handling Sensitive Situations**

- Lesson 5.1: Dealing with Difficult Customers

- Lesson 5.2: Ethics in Customer Care

- Lesson 5.3: Privacy and Confidentiality

**Module 6: Staying Current with Compliance**

- Lesson 6.1: Monitoring and Auditing Compliance

- Lesson 6.2: Adapting to Regulatory Changes

- Lesson 6.3: Continuous Improvement in Customer Care

Who is this course for?

  • Customer service representatives and frontline staff
  • Business owners and managers looking to enhance customer service compliance
  • HR and compliance professionals
  • Public sector employees handling customer interactions
  • Anyone seeking to build a career in customer service with legal awareness

Requirements

  • No prior experience is required, but a basic understanding of customer service is beneficial
  • A willingness to learn about legal and ethical frameworks in customer service
  • Access to a computer or mobile device with internet connectivity

Career path

Completing this course can open doors to various roles, including:

  • Customer Service Representative
  • Compliance Officer
  • Client Relations Specialist
  • Customer Support Manager
  • Quality Assurance Analyst
  • Public Sector Customer Service Roles

This course is ideal for those looking to advance in customer service while ensuring compliance with industry regulations.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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