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Statutory Duty of Candour - Level 3 – Online Training Course – CPD Accredited

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Mandatory Compliance


£24.99 inc VAT
Study method
Online, self-paced
3 hours
Access to content
365 days
No formal qualification
3 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Statutory Duty of Candour - Online Training Course - Level 3 - CPDUK Accredited.

Welcome to our online Statutory Duty of Candour training course for healthcare and social care professionals.

The Care Quality Commission’s ‘Regulation 20: Duty of candour’ sets out the requirements for health and social care providers across the UK. This regulation intends to ensure that providers are open and transparent with people who use services and other ‘relevant persons’ (people acting lawfully on their behalf) in general about care and treatment.

The professional duty of candour refers to openness and honesty when things go wrong within the health and social care services. It is a professional responsibility, to be honest with patients when things go wrong. As a doctor, nurse or midwife, allied health professional or health and social care support worker, it is imperative to be open and honest with your patients/service users, colleagues and employers.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK).

Statutory Duty of Candour - Online Training Course - Level 3 - CPDUK Accredited.


3 CPD hours / points
Accredited by The CPD Certification Service

Course media


Course aims and objectives

The aims of this online Statutory Duty of Candour training course are to improve healthcare practitioners’ understanding of CQC Regulation 20 and how it affects their practice.

Learning outcomes

On completion of this online Statutory Duty of Candour training course, learners will be able to:

  • Define the duty of candour,
  • Know what the duty of candour means in practice,
  • Understand the professional guidance for health and social care workers,
  • Understand the need for openness and transparency,
  • Know your statutory duties and professional responsibilities,
  • Understand the legal obligations of service providers,
  • Understand the need to learn from errors,
  • Encourage a learning culture within the practice,
  • Understand the organisational duty of candour.

Why is this Statutory Duty of Candour course important?

The Government’s decision to make the duty of candour a legal requirement for organisations sent a clear message of expectation to health and social care providers. The introduction of the duty of candour was the first time it would be unlawful not to disclose an error that caused significant harm.

There have been a number of high profile cases where healthcare professionals and/or organisations have not been honest when harm has occurred as a consequence of error or omission of care. This can have devastating consequences for the patient or their relatives, and in many cases, families have had to fight NHS organisations and take their claims through the courts. This seriously compromises the confidence that the public places in our health and social care services and also has a detrimental effect on the patient/clinician relationship that should be built on trust.

The duty of candour came into effect in November 2014 when organisations that are registered with the Care Quality Commission (CQC) were legally obliged to be open and honest with patients when things went wrong. This was in response to the Francis Report that reviewed the breakdown of care at Mid Staffordshire NHS Foundation Trust. It should be recognised that several pressure groups, such as Action Against Medical Accidents (AvMA) had been campaigning for something similar for many years.

What is covered in this course?

This online Statutory Duty of Candour training course includes the following:

  • Unit 1 – Introduction to the statutory duty of candour
  • Unit 2 – CQC Regulation 20: Duty of candour
  • Unit 3 – Duty to be honest when things go wrong
  • Unit 4 – Encouraging a learning culture by reporting errors
  • Unit 5 – Professional guidance for health and social care workers
  • Unit 6 – The organisational duty of candour
  • References and resources.

Statutory Duty of Candour - Online Training Course - Level 3 - CPDUK Accredited.

Who is this course for?

This online Statutory Duty of Candour training course was developed for individual healthcare and social care professionals, including:

  • Doctors and medical practitioners,
  • Dentists,
  • Registered nurses,
  • Allied health professionals,
  • Health and social managers.

It is known that in most cases, care is provided by multidisciplinary teams. Every team member is not expected to take responsibility for reporting adverse incidents and speaking to patients/service users if things go wrong.

However, someone from the team has to take responsibility for each of these tasks and to give support as needed. It should always be made clear whose responsibility it is to do so within the organisation or wider multidisciplinary team.

Statutory Duty of Candour - Online Training Course - Level 3 - CPDUK Accredited.


Learn anywhere, anytime on any device.

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Statutory Duty of Candour - Online Training Course - Level 3 - CPDUK Accredited.

Career path

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements.

Statutory Duty of Candour - Online Training Course - Level 3 - CPDUK Accredited.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.