Customer Service Training: CRM, KYC, Office Skills, Communication

Looking to boost your career in customer service? With businesses increasingly relying on strong customer relations and efficient office operations, now is the perfect time to enhance your skills. Customer service professionals can earn between £20,000 and £30,000 annually, with top-performing specialists commanding even higher salaries.

Our Customer Service Training: CRM, KYC, Office Skills, Communication course is your gateway to mastering the essential tools and techniques needed to excel in customer service roles across various industries. This comprehensive, CPD accredited course will equip you with the knowledge and practical skills required for success in today's customer-focused business environment.

What you’ll gain from this course:

• Master CRM Systems: Learn to manage customer relationships and streamline operations.
• Understand KYC & AML Procedures: Become proficient in customer identification, anti-money laundering, and compliance regulations.
• Build Office & Communication Skills: Improve workplace communication, office administration, and public relations strategies.
• Develop Confidence: Enhance your self-esteem, assertiveness, and phone-based customer service skills.

Designed for both beginners and experienced professionals, this course provides a complete foundation to advance your career in customer service and office management. It’s the perfect opportunity to stay ahead in a growing industry with increasing demand for skilled customer service professionals.

Ready to enhance your career? Enroll today and start building the essential skills that will help you thrive in the modern business world!

This Bundle Includes:

• Course 01: Customer Service
• Course 02: Customer Service Advisor
• Course 03: Phone-Based Customer Service
• Course 04: KYC for Customer Service Agent
• Course 05: Customer Service & Environment
• Course 06: CRM - Customer Relationship Management
• Course 07: Public Relations
• Course 08: Legal Secretary & Office Skills
• Course 09: Office Skills and Administration
• Course 10: AML & KYC
• Course 11: AML, CFT, KYC, CDD & GDPR
• Course 12: Workplace Confidentiality
• Course 13: Self Esteem and Assertiveness Skills Course
• Course 14: Call Centre Training
• Course 15: Workplace Communication Management

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

Enrol now in this Customer Service Training: CRM, KYC, Office Skills, Communication course to excel!

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

• Training Express - download

Learning Outcomes:

• Understand core concepts of customer service and communication.
• Learn to manage customer relationships using CRM systems.
• Master KYC and AML compliance requirements for customer service.
• Develop effective phone-based customer service strategies.
• Improve office skills, including administration and legal duties.
• Gain knowledge of confidentiality and GDPR regulations in the workplace.

Accreditation

All of our courses are fully accredited, including this Customer Service Training: CRM, KYC, Office Skills, Communication Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service Training: CRM, KYC, Office Skills, Communication.

Certification

Once you’ve successfully completed your Customer Service Training: CRM, KYC, Office Skills, Communication Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Training: CRM, KYC, Office Skills, Communication Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

This Customer Service Training: CRM, KYC, Office Skills, Communication Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Training: CRM, KYC, Office Skills, Communication Course is ideal for:

• Individuals aiming to build a career in customer service.
• Those seeking to develop office and administration skills.
• Professionals looking to expand their knowledge of CRM and KYC.
• Anyone interested in enhancing communication and workplace confidentiality.

Learners do not require any prior qualifications to enrol on this Customer Service Training: CRM, KYC, Office Skills, Communication Course. You just need to have an interest in Customer Service Training: CRM, KYC, Office Skills, Communication Course.

After completing this Customer Service Training: CRM, KYC Course you will have a variety of careers to choose from. The following job sectors of Customer Service Training: CRM, KYC Course are:

• Customer Service Advisor - £20K to £30K/year
• Legal Secretary - £22K to £28K/year
• Office Administrator - £20K to £27K/year
• Call Centre Agent - £18K to £25K/year
• Public Relations Officer - £25K to £35K/year

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