Skip to content
  1. Online
  2. Business
  3. Customer service
Stakeholder and Customer Relationship Management - Double Endorsed Certificate cover image

Stakeholder and Customer Relationship Management - Double Endorsed Certificate
Imperial Academy

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 180 CPD Points | Lifetime Access

Summary

Price
£159 inc VAT
Or £53.00/mo. for 3 months...
Study method
Online
Duration
768 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
180 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Certificate of completion - Free
  • Certificate of completion - Free
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students

Overview

The importance of managing relationships with stakeholders and customers has never been greater, as businesses strive to foster loyalty and trust in an increasingly competitive marketplace. Industry reports project that demand for skilled professionals in stakeholder and customer relationship management will grow by over 8% in the next five years. This QLS-endorsed course bundle equips learners with advanced knowledge and practical strategies to excel in these critical roles.

Ideal for business managers, account managers, customer service leaders, and communications professionals, this course prepares you for career paths with salaries ranging from £30,000 to £50,000, depending on experience and sector.

The Stakeholder Management course covers core concepts such as stakeholder theories, mapping, engagement techniques, conflict resolution, and communication strategies for effective relationship building. Complementing this, the Customer Relationship Management course explores CRM fundamentals, data analysis, complaint handling, and future trends in customer engagement. Together, these courses build a strong foundation in managing diverse relationships that drive organisational success.

Develop your expertise and seize the opportunity to become a trusted leader in relationship management. Enrol now to stay ahead in this dynamic field.

Learning Outcomes

This unique bundle will help you to-

  • Acquire a deeper understanding of Stakeholder and Customer Relationship Management
  • Help you in achieving your career goal
  • Make you confident in your knowledge and skills
  • Be aware of the employment trends in related industries.
  • Adapt to an ever-changing industry

Achievement

Certificates

Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

180 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The Stakeholder and Customer Relationship Management resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.

Course Curriculum

Course 1: Stakeholder Management (Level 7 at QLS)

  • Module 01: Introducing Stakeholder Management
  • Module 02: Stakeholder Theories
  • Module 03: Stakeholder Mapping
  • Module 04: Building Strong Business Relationships With Stakeholders
  • Module 05: Stakeholder Engagement
  • Module 06: Stakeholder Engagement Through Effective Communication
  • Module 07: Monitoring and Evaluating the Engagement
  • Module 08: Managing Stakeholder Conflict

Course 2: Customer Relationship Management (Level 4 at QLS)

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

Certification

Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.

Who is this course for?

Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Stakeholder and Customer Relationship Management bundle.

Requirements

Anyone can enrol in this Training.

Career path

You will get a competitive edge and have access to a variety of employment prospects after completing this Stakeholder and Customer Relationship Management bundle.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.