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Skills for the Administrative Assistant

Online based course with study materials, tutor support and certificate included.


Churchill Square Training and Development

Summary

Price
£39 inc VAT
Study method
Online, self-paced
Duration
4 Hours
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Overview

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organisation. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behavior and results, focus, practice, and learning were necessary to achieve their goals. Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This eLearning course will help participants internalise the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

Description

What Will Students Learn?

  • Understand the importance of professional presence on the job.
  • How to self-manage to become more effective and efficient.
  • Improved communications skills, including listening, questioning, and being more assertive.
  • Increased effectiveness in recognising and managing conflict, and dealing with difficult people.

What Topics are Covered?

  • Personal best, professional best
  • Putting others at ease
  • Distorted thinking
  • The steps to feeling good
  • Understanding and improving your assertiveness
  • Communication skills (written, verbal, non-verbal)
  • Self-management
  • Setting goals
  • Working as a team and with difficult people
  • Learning to say no
  • Dealing with stress

Who is this course for?

This course is ideal for administrative assistants or those wanted to be one.

Requirements

No requirements for this course.

Questions and answers

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