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ServiceNow Certified Administration For Beginners

ServiceNow platform for beginners who would like to become Certified ServiceNow Administrator. Learn core fundamentals



£12.99 inc VAT
Study method
Online, On Demand What's this?
1.3 hours
No formal qualification
  • Reed Courses Certificate of Completion - Free

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ServiceNow Certified Administration for Beginners course is designed to provide a comprehensive understanding of ServiceNow platform administration to beginners. The course covers essential topics like user management, workflow management, system administration, and service catalog management, among others.

The course begins with an introduction to the ServiceNow platform and its architecture. It then covers the core administration concepts, such as user and group management, roles and permissions, and table management. The course also teaches how to configure and customize workflows, business rules, and client scripts to automate tasks and improve productivity.


1h 17m

Course media


This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:

After taking this course, a successful student can:

  • Create new applications and new modules to establish an information hierarchy

  • Manage users, groups, and roles

  • Personalize and create forms and fields for the various roles and groups to target company requirements

  • Define Service Level Agreements (SLAs), notifications, and reports

  • Interact with the ServiceNow Knowledge Base for company use

  • Implement Application Security by using high security settings and access controls

  • Populate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company use

  • Move data in and out of an instance using update sets, import sets, and transform maps

  • Build Service Catalog items and variables, and apply workflows

The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts.

Who Should Attend

This course is designed for beginners with 0‑3 months of experience into a new deployment.

Exam Prerequisites

This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended.

Exam Structure

The exam consists of 60 questions delivered in a 90-minute period. The following table shows the
knowledge domains measured by this exam and the percentage of questions represented in
each domain.

Learning Domain - Percent of Exam

1 Describe and Use the System Information Architecture 25%
2 Administer Users and Define Application Security 15%
3 Monitor, Communicate, and Report on Activity 15%
4 Implement Self-Service and Automation 30%
5 Configure and Maintain Service Now through Update Sets and Upgrades 15%
Total 100

Join thousands of other students and share valuable experience and projects

Get started today and join thousands of our happy students, many of whom have changed careers, created second incomes or added critical new skills to their tool kits. Our students have become successful web developers and are earning six figure salaries. Some are freelancing and earning even more with high scaled projects.

Ready to open new doors and become a smart, in-demand ServiceNow platform? You do need to put effort though Enterprise Cloud Computing at its best when you work with the ServiceNow Certified Administration For Beginners course, and is a great skill to add to your existing expertise or if you are a beginner!

See you in class

Syed Raza, Team ClayDesk, and co-instructors

Who is this course for?

  • This course is designed for system administrators who are new to the ServiceNow ecosystem
  • Anyone who wants to learn enterprise cloud computing platform (service now)


  • Successful candidates for certification should have industry experience with database concepts and system management

  • Some knowledge of IT Help Desk processes and the incident, problem and change workflows is also helpful.

  • Three to six months of experience using and maintaining an instance in ServiceNow is recommended

  • Fast Internet Connection

  • Tech Savvy

Questions and answers

No questions or answers found containing ''.

Ade asked:

Can a prospective Business Analyst take this course?


Most certainly. The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution.

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