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Service Offerings & Agreements (SOA) - ITIL® Official Exam

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Summary

Price
Save 54%
£229 inc VAT (was £499)
Offer ends 05 March 2021
Study method
Online, self-paced
Duration
365 days
Access to content
365 days
Certification
ITIL V3 Intermediate: Service Offerings and Agreements
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Service Offerings & Agreements (SOA) - ITIL® Official Exam

Register for any Service Offerings & Agreements (SOA) - ITIL® Official Exam, and gain free access to the Scrum and Agile Essentials course and have 12 CPD hours added to your Portfolio.

Here is the opportunity for you to take the official exam in service offerings and agreements (SOA) to give your career in IT the jumpstart it needs. This official exam will test your knowledge on how SOA supports the service lifecycles, how to identify customer requirements, how to set up service level agreement, about strategic process, on business activity patterns and on ROI and its importance.

After successfully getting through the official exam, you will come out as a highly qualified and deserving individual set out to make significant changes within the IT industry. This exam certificate will show the interested parties your knowledge on formalising IT service offerings, financial management, demand management, supplier management and service portfolio management.

This official exam certificate is internationally recognised and is accredited to a training organisation. After taking this exam in service offerings and agreements, you can go on to take the proceeding exams in ITIL to add up to your qualifications.

"ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved."

Certification

ITIL V3 Intermediate: Service Offerings and Agreements

Course media

Description

Learning Outcomes

  • Gain an understanding of how SOA brings to the organisation in supporting the service lifecycle.
  • Learn how to correctly identify customer requirements.
  • Learn about strategic process and how it enables IT service-based costing is combined with service results in a real-world business-based price.
  • Sets up service level agreement to ensure that it has the support structure in place.
  • Identify business activity patterns to ensure the appropriate strategy is implemented.
  • Gain a good understanding of ROI and how important considerations and improvements are made in these processes.

** Free Scrum and Agile Essentials Course + FREE e-certificate **

1: What Is Agile?

2: Agile History

3: Agile Manifesto

4: Agile Principles

5: Agile Characteristics

6: Advantages of Agile

7: Agile and Its Relevance to Digitalization

8: Examples of Agile Projects

9: The Scrum Methodology

10: Scrum Roles

11: Scrum Features

12: Why Scrum?

13: The Scrum Process

14: Plan and Estimate

15: The Daily Stand Up

16: Sprint Review

17: Sprint Retrospective

18: Sprint Demo

19: Sprint Release Process

20: Project Vision

21: Scrum Master and Stakeholders

22: Epics in Scrums

23: User Stories

24: Creating a Prioritized Backlog

25: Release Planning

26: Scrum Framework

27: Scrum of Scrums

28: Sprint Demo

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the ITIL Intermediate: Service Offerings and Agreement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Offerings and Agreement.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at IT Operations Manager.
  • Service Level Manager
  • Business Relationship Manager
  • IT Supplier Manager
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Requirements

  • The course requires that learners have an understanding of the ITIL Foundation course.

Career path

  • IT Operations Manager – (£45,537 per annum)
  • IT Security Manager – (£50,473 per annum)
  • Business Relationship Manager – (£40,571 per annum)
  • Configuration Manager – (£37,654 annum)
  • IT Project Manager – (£42,151 per annum)

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A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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