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IT Support: Service Helpdesk & Technical Support Training - CPD Accredited cover image

IT Support: Service Helpdesk & Technical Support Training - CPD Accredited
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CPD Accredited Course | Advanced Study Materials | Free Certificate | 100% Learning Satisfaction | 24/7 Expert Support

Summary

Price
£21 inc VAT
Study method
Online
Course format
Video
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
Assessment details
  • MCQ / Assessment (included in price)
Additional info
  • Tutor is available to students

Overview

► The MOST DEMANDED PATHWAY are WAITING for YOU ◄

Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support.

Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand.

Service Helpdesk & Technical Support Learning Outcomes:

  • Learn how to manage voicemails and interoffice calls.
  • There are several phone etiquette rules you should review.
  • How to get better at making business calls.
  • Relationship-building techniques over the phone.
  • How to deal with a stiff collar and active listening.
  • Editing internal business transactions.
  • Using the phone to troubleshoot, putting record-keeping and file processes in place.
  • Learn about communication and organisational skills.
  • How to create timetables and plans that work.

Along with the Service Helpdesk & Technical Support course, you also get:

  • Lifetime Access
  • Unlimited Retake Exam & Tutor Support
  • Easy Accessibility to the Course Materials
  • 100% Learning Satisfaction Guarantee

Certificates

Assessment details

MCQ / Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Our Service Helpdesk & Technical Support is your comprehensive solution for learning in-demand skills from the ground up and securing a position in your chosen industry. By choosing our Service Helpdesk & Technical Support course, you’re not just gaining skills; you’re forming a lifelong career partnership.

Curriculum Breakdown of the Service Helpdesk & Technical Support

  • Managing Interoffice Calls and Voicemail
  • Aspects of Phone Etiquette
  • Business Telephone Skills
  • Building Rapport Over the Phone
  • Inbound and Outbound Calls
  • Active Listening and Managing Tough Callers
  • Mail Services and Shipping
  • Intra Organisation Dealings
  • Problem-Solving over the Phone
  • Record Keeping and Filing Systems
  • Business Writing Skills
  • Organisational Skills
  • Communication Skills
  • Customer Relationship Management
  • Effective Planning and Scheduling
  • Invoicing/Petty Cash

Service Helpdesk & Technical Support topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations.

Service Helpdesk & Technical Support Certification

  • CPD Accredited (CPD QS) Certificate
  • Digital (PDF) & Hardcopy certificates are available

Who is this course for?

Service Helpdesk & Technical Support is ideal for:

  • Professionals seeking to transition their career towards Service Helpdesk & Technical Support.
  • Individuals looking to gain an understanding of Service Helpdesk & Technical Support tools and techniques.
  • Those aiming to elevate their career in this field.

Requirements

To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection.

Career path

Service Helpdesk & Technical Support

After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as-

  • Service Helpdesk Technician: £18,000 - £25,000
  • IT Support Specialist: £22,000 - £32,000
  • Customer Technical Support: £28,000 - £40,000
  • Call Centre Supervisor: £24,000 - £35,000

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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