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Service Helpdesk & Technical Support

Freezing Winter Sale : Up to 98% Off | 3 in 1 Exclusive Bundle | PDF Certificate, Transcript, Student ID & Test Included



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£32 inc VAT (was £1,699)
Offer ends 28 January 2022
Study method
Online, self-paced
5 hours
Access to content
Lifetime access
No formal qualification
30 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Kickstart Your Career with StudyHub During This Winter Hiring Season and Get Special Gifts (Additional Courses + Pdf Certificate + Transcript + Student ID) Worth £190 - Enrol Now!

Service Helpdesk & Technical Support

The Service Helpdesk & Technical Support is designed to boost your confidence and skills in using IT software, for building your proficiency in everyday computer-based tasks. From how to create the perfect spreadsheet, to crafting work presentations, you’ll learn up-to-date IT techniques to get ahead in your career.

This Service Helpdesk & Technical Support Bundle consists the following professional career oriented courses:

  1. Course 1: IT Support
  2. Course 2: Introduction to Computers and Internet for Beginners
  3. Course 3: Network Security and Risk Management

Additional Free Course : ** CompTIA Network ** [- Offer Ends Today -]

So, you want to be a Service Helpdesk & Technical Support? But you've never known where to start...

Perhaps you thought you needed to go to college or university and spend thousands on a degree first...

Fact is, whoever you are and whatever life and career stage you're at, this complete guide will equip you with all the skills needed to become a proficient Service Helpdesk & Technical Support.

Service Helpdesk & Technical Support Diploma course is widely recognised by IT firms and technological recruiters. It will provide you with the legal knowledge and conceptual skills you need to become a competent Service Helpdesk & Technical Support. Once gaining our Skillset, you will receive a valuable Service Helpdesk & Technical Support Diploma certificate.

Boost your productivity in the workplace and become computer literate in no time, with this best-selling Service Helpdesk & Technical Supportcourse for beginners! This Skillset is industry-recognised and can be added to your CV as proof of your new skills.

Easily learn the skills and knowledge you desire in Technology with our Service Helpdesk & Technical Support, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price.

The goodies doesn’t end there, as a bonus, for a limited time only you will get 3 additional courses with this Service Helpdesk & Technical Supportfor free!

What makes us the go to choice for people who want to learn about Technology is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Service Helpdesk & Technical Support, no matter where you are in the world you will be able to access your Service Helpdesk & Technical Supportany time you want.

Should you have any questions while studying this Service Helpdesk & Technical Support, our experienced tutors and mentors will answer them via email and live chat.

With the original certificate you get after completing your Service Helpdesk & Technical Supportyou will gain the CPD accreditation that will help you succeed out in the world and in your career.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Service Helpdesk & Technical Supporttoday and start learning.

Why buy this Service Helpdesk & Technical Support?

  1. Unlimited access to all 3 IT Support courses for forever
  2. Digital Certificate, Transcript and student ID all included in the price with IT Support Bundle
  3. Absolutely no hidden fees
  4. Directly receive CPD accredited IT Support Skillset after course completion
  5. Receive one to one assistance on every weekday from professionals
  6. Immediately receive the PDF certificate after passing
  7. Receive the original copies of your certificate and transcript on the next working day
  8. Easily learn the IT Support skills and knowledge from the comfort of your home
  9. Get 2 additional courses included as bonus with IT Support course


30 CPD hours / points
Accredited by CPD QS

Course media



Service Helpdesk & Technical Support

**IT Support**

Module 01: Introduction: A Transforming Technology

  • IT Support: Toward a Brave New World
  • IT Support: Attitudes and Phobias
  • IT Support: Technology as Progress
  • IT Support: Critical Approaches to Technology
  • IT Support: What is Information?
  • IT Support: What is Information Technology?
  • IT Support: Characteristics of Information Technology

Module 02: Importance of Information Technology

  • IT Support: The Use of Information Technology Business
  • IT Support: Information Technology Use in Organisations
  • IT Support: Benefits of the Use of Information Technology in Business
  • IT Support: Information Technology Use in Education
  • IT Support: Information Technology in Health
  • IT Support: Importance of IT in Health

Module 03: Communication and Network

  • IT Support: Types of Communication
  • IT Support: Communication Systems
  • IT Support: Communication Channels
  • IT Support: Wireless Connections
  • IT Support: Connection Devices
  • IT Support: Data Transmission
  • IT Support: Mobile Internet
  • IT Support: Networks
  • IT Support: Network Types

Module 04: Future Skills Required in Information Technology

  • IT Support: Future Trends
  • IT Support: Drivers
  • IT Support: Impact on Employment and Skills
  • IT Support: Short /Immediate Issues and the Impact on Skills
  • IT Support: Medium Term Issues and the Impact on Skills
  • IT Support: Long Term Issues and the Impact on Skills

Module 05: Technology as a Foundation Skill Area

  • IT Support: The Development and Impact of Technology
  • IT Support: Culture
  • IT Support: Schooling
  • IT Support: A New Learning Environment
  • IT Support: Using Information Technology
  • IT Support: An Integrated Approach
  • IT Support: Information Technology Literacy Outcomes
  • IT Support: Enhancing Classrooms with Information Technology

Module 06: Word Processing Software

  • IT Support: History of Word Processing
  • IT Support: Standard Features of Word Processors
  • IT Support: Full-Featured Word Processors
  • IT Support: Introduction to Microsoft Office
  • IT Support: Scrolling a Document
  • IT Support: Moving the Insertion Pointer
  • IT Support: Moving in Small Increments (basic arrow keys)
  • IT Support: Getting Lost and Going Back
  • IT Support: Editing Text
  • IT Support: Deleting Stuff
  • IT Support: Splitting and Joining
  • IT Support: Mistakes? Mistakes? Undo Them with Haste

Module 07: Presentation Software

  • IT Support: Starting and Exiting PowerPoint
  • IT Support: Understanding the Screen Elements
  • IT Support: Working with the Ribbon
  • IT Support: Working with Collapsible Tab Groups
  • IT Support: Working with Backstage View
  • IT Support: Changing the View
  • IT Support: Normal View
  • IT Support: Notes Page View
  • IT Support: Zooming In and Out
  • IT Support: Enabling Optional Display Elements
  • IT Support: Gridlines
  • IT Support: Opening a New Display Window
  • IT Support: Using the Help System
  • IT Support: Using PowerPoint Support Resources
  • IT Support: Understanding Product Activation
  • Adjusting Privacy Settings

Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets)

  • IT Support: Typing Data into a Single Cell
  • IT Support: Typing Data in Multiple Cells
  • IT Support: Typing in sequences with AutoFill
  • IT Support: Formatting Numbers and Labels
  • IT Support: Formatting Numbers
  • IT Support: Displaying Negative Numbers
  • IT Support: Formatting Decimal Numbers
  • IT Support: Formatting Cells
  • IT Support: Formatting Fonts and Text Styles
  • IT Support: Formatting with Colour
  • IT Support: Adding Borders

Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and


  • IT Support: Navigating a Spreadsheet
  • IT Support: Using the Keyboard to Move around a Spreadsheet
  • IT Support: Naming Cells
  • IT Support: Searching a Spreadsheet
  • IT Support: Searching for Formulas
  • IT Support: Editing a Spreadsheet
  • IT Support: Changing the Size of Rows and Columns with the Mouse
  • IT Support: Typing the Size of Rows and Columns
  • IT Support: Adding and Deleting Rows and Columns
  • IT Support: Adding Sheets
  • IT Support: Renaming Sheets
  • IT Support: Rearranging Sheets
  • IT Support: Clearing Data
  • IT Support: Printing Workbooks
  • IT Support: Adding a Header or Footer
  • IT Support: Printing Gridlines
  • IT Support: Defining a Print Area
  • IT Support: Inserting and Removing Page Breaks
  • IT Support: Printing Row and Column headings
  • IT Support: Defining Printing Margins
  • IT Support: Defining Paper Orientation and Size
  • IT Support: Printing in Excel

Module 10: Storing Database

  • IT Support: Database Basics
  • IT Support: Designing a Database
  • IT Support: Editing and Modifying a Database
  • IT Support: Adding and Deleting a Field
  • IT Support: Defining the Type and Size of a Field
  • IT Support: Typing Data into a Database
  • IT Support: Using Datasheet View
  • IT Support: Using Form View
  • IT Support: Creating a Form
  • IT Support: Editing a Form
  • IT Support: Adding a Field
  • IT Support: Closing and Saving a Database
  • IT Support: Exiting Access

Module 11: Information Technology Project Management

  • IT Support: Introduction to IT Project Management
  • IT Support: What is Project?
  • IT Support: What is Project Management?
  • IT Support: Project Stakeholders
  • IT Support: Project Management Tools and Techniques
  • IT Support: Project Scope Management
  • IT Support: Project Time Management
  • IT Support: Project Cost Management

**Introduction to Computers and Internet for Beginners**

Module 01 : Computer Operating and Troubleshooting

  • IT Support: What is an Operating System
  • IT Support: Configuring the Operating System
  • IT Support: What is an Application
  • IT Support: Using Control Panel
  • IT Support: Hardware and Peripherals

and Many More....

Module 02 : Internet and Computing - Key Applications

  • IT Support: Application Features
  • IT Support: Working with Word Processing
  • IT Support: Working with Spreadsheets
  • IT Support: Making a Presentation
  • IT Support: Databases
  • IT Support: Collaboration

and Many More....

Module 03 : Internet and Computing - Tools & Networking

  • IT Support: Course Introduction
  • IT Support: Web Browsers
  • IT Support: Networking Terminology
  • IT Support: E-mail
  • IT Support: Communicating in the Modern World
  • IT Support: Protecting Yourself
  • IT Support: Web Searching
  • IT Support: Protecting Yourself

and Many More....

Module 04 : Windows 8 for PC

  • IT Support: Identify Components of a Personal Computer IPU
  • IT Support: Sign In to Windows 8
  • IT Support: Signing In to Windows 8 and Managing Tiles
  • IT Support: Navigate the Start Screen
  • IT Support: Using the Account ID Menu
  • IT Support: Access and Identify the Charms
  • IT Support: Viewing the Charms
  • IT Support: Modern Apps and Common Navigation Features

and Many More....

Module 05 : Windows 10 - New Developments

  • IT Support: What Makes Windows 10 Different?
  • IT Support: Primary Feature Overview
  • IT Support: Navigating and Using Windows 10

Module 06 : Cyber Security Awareness

  • IT Support: Course Overview
  • IT Support: Types of Security Threats
  • IT Support: Social Engineering
  • IT Support: Identity Theft

and Many More....

**Network Security and Risk Management**

  • IT Support: Security and Risk Management
  • IT Support: Asset Security
  • IT Support: Security Engineering
  • IT Support: Communication and Network Security
  • IT Support: Identity and Access Management
  • IT Support: Security Assessment and Testing


After studying the course materials of the Service Helpdesk & Technical Support you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Service Helpdesk & Technical Support does not require you to have any prior Skillset or experience. You can just enrol and start learning.


This Service Helpdesk & Technical Support was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

This Service Helpdesk & Technical Support Diploma will help you to brighten up your CV while exploring the following jobs -

  • IT Trainer
  • IT Manager
  • IT Support Manager
  • IT Support Associate
  • IT Support Technician
  • IT Customer Support
  • IT Support Specialist
  • Technical Support Engineer
  • IT Technician
  • IT Coordinator
  • IT Support Analyst

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.