Service Helpdesk & Technical Support with Network Troubleshooting & Cybersecurity Training
Academy for Health & Fitness
Flash Sale | 30-in-1 Bundle | Complete Career Guide 2025 | 300 CPD Points | Gifts: Hardcopy + PDF Certificate + SID
Summary
- CPD Accredited Digital certificate - Free
- CPD Accredited Hard copy certificate - Free
- Service Helpdesk & Technical Support - Free
- Assessment (included in price)
- Tutor is available to students
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Overview
Certificates
CPD Accredited Digital certificate
Digital certificate - Included
Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.
CPD Accredited Hard copy certificate
Hard copy certificate - Included
Upon completing the course, you'll receive a CPD-accredited certificate at no additional cost. If you wish to order extra copies, they can be purchased separately for just £14.99 each.
Service Helpdesk & Technical Support
Hard copy certificate - Included
After successfully completing the Service Helpdesk & Technical Support, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme.
Assessment details
Assessment
Included in course price
CPD
Course media
Description
This Service Helpdesk & Technical Support with Network Troubleshooting & Cybersecurity Training bundle is designed for individuals looking to start or advance their careers in service helpdesk & technical support. It offers comprehensive training in network troubleshooting, IT systems management, and cybersecurity to ensure you’re well-equipped for the challenges of this dynamic field.
★★★ Course Curriculum of Service Helpdesk & Technical Support with Network Troubleshooting & Cybersecurity Training Bundle ★★★
➽ Course 01: Service Helpdesk & Technical Support
- Module 01: Managing Interoffice Calls and Voicemail
- Module 02: Aspects of Phone Etiquette
- Module 03: Business Telephone Skills
- Module 04: Building Rapport Over the Phone
- Module 05: Inbound and Outbound Calls
- Module 06: Active Listening and Managing Tough Callers
- Module 07: Mail Services and Shipping
- Module 08: Intra Organisation Dealings
- Module 09: Problem Solving over the Phone
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Relationship Management
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
➽ Course 02: Complete Windows 10 Troubleshooting for IT HelpDesk
- Section 01: Course Introduction
- Section 02: Prepare Virtual Test Lab
- Section 03: Installing Windows OS with Multiple Media
- Section 04: System Troubleshooting without Reboot
- Section 05: Optimize System Performance (Fix Slowness Issue)
- Section 06: Active Directory Server Setup (Optional)
- Section 07: Active Directory Introduction
- Section 08: File System Related Troubleshooting
- Section 09: Resources
➽ Course 03: Network Security
- Security and Risk Management
- Asset Security
- Security Engineering
- Communication and Network Security
- Identity and Access Management
- Security Assessment and Testing
- Security Operations
- Software Development Security
=========>>>>> And 27 More Courses <<<<<=========
How will I get my Certificate?
After successfully completing the course, you will be able to order your Certificates as proof of your achievement.
- PDF Certificate: Free (Previously it was £12.99*11 = £143)
- CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99)
Who is this course for?
- Aspiring professionals looking to enter the field of service helpdesk & technical support.
- IT enthusiasts eager to develop skills in technical support and network troubleshooting.
- Network administrators and support engineers seeking to enhance their knowledge.
- Individuals looking to earn certifications like CompTIA A+, Network+, and Security+.
Requirements
- Our Service Helpdesk & Technical Support with Network Troubleshooting & Cybersecurity Training course is compatible with PCs, Macs, tablets, and smartphones.
- Basic computer literacy and internet access are all you need to start your service helpdesk & technical support journey.
Career path
- Service Helpdesk Technician – £20,000 to £35,000 annually.
- Technical Support Engineer – £25,000 to £40,000 annually.
- Network Administrator – £30,000 to £50,000 annually.
- Cybersecurity Analyst – £40,000 to £65,000 annually
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
