Service Helpdesk & Technical Support Technician
- Exam(s) / assessment(s) not included in price & must be purchased separately
This Service Helpdesk & Technical Support Technician training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.
The CompTIA A+ certification is the first step towards a professional IT support career. The Service Helpdesk & Technical Support Technician training course includes the globally recognised CompTIA A+ 220-901 training course, which is the first part of the CompTIA A+. This will cover all the knowledge required to provide computer maintenance support.
Why study online?
Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.
Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.
Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.
Module 1: Introduction to Personal Computers and IT Certification
Course And Instructor Introduction
Personal Computer Concepts – Part 1
Personal Computer Concepts – Part 2
Becoming An IT Professional
Module 2: Internal Hardware Components
Motherboards – Part 1
Motherboards – Part 2
BIOS Part 1
BIOS Part 2
Central Processing Unit – Part 1
Central Processing Unit – Part 2
Memory – Part 1
Memory – Part 2
Module 3: Storage Fundamentals
Solid State and Flash Drives
Installing Hard Drives
Module 4: Expanding Hardware Capabilities
Expansion Components Overview – Part 1
Expansion Components Overview – Part 2
Expansion Technologies – Part 1
Expansion Technologies – Part 2
Networking Interface Cards
Alternative Expansion Devices
Module 5: Working with Peripheral Devices
Peripheral Devices Overview
Input Devices – Part 1
Input Devices – Part 2
Input Devices – Part 3
Output Devices: Video Monitors – Part 1
Output Devices: Video Monitors – Part 2
Output Devices: Printers And Scanners – Part 1
Output Devices: Printers And Scanners – Part 2
Output Devices: Printers And Scanners – Part 3
Output Devices: Printers And Scanners – Part 4
Input And Output Devices
Module 6: Mobile Devices
Mobile Devices Overview
Laptop Computer Components - Part 1
Laptop Computer Components - Part 2
Laptop Computer Expansion Capabilities
Replacing Portable Computer Components
Additional Mobile Devices - Part 1
Additional Mobile Devices - Part 2
Mobile Device Ports And Connectors
Module 7: Computer Networking
Networking Fundamentals – Part 1
Networking Fundamentals – Part 2
Network Devices – Part 1
Network Devices – Part 2
Cable And Connectors – Part 1
Cables and Connectors – Part 2
TCP-IP Fundamentals – Part 1
TCP-IP Fundamentals – Part 2
TCP-IP Fundamentals – Part 3
TCP-IP Fundamentals – Part 4
TCP-IP Fundamentals – Part 5
TCP-IP Fundamentals – Part 6
Wireless Networks – Part 1
Wireless Networks – Part 2
Module 8: Hardware and Network Troubleshooting
Troubleshooting Models - Part 1
Troubleshooting Models - Part 2
Troubleshooting Physical Issues - Part 1
Troubleshooting Physical Issues - Part 2
Troubleshooting Physical Issues - Part 3
Troubleshooting Physical Issues - Part 4
Troubleshooting Networking Issues - Part 1
Troubleshooting Networking Issues - Part 2
Troubleshooting Mobile Devices
Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.
Who is this course for?
The Service Helpdesk & Technical Support Technician training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.
There are no official prerequisites to study this training course.
1st Line Support
2nd Line Support
Service Desk Administrator
IT Support Analyst
Questions and answers
No questions or answers found containing ''.
Dean Shortall asked:
Are exams included in your IT courses or is there extra costs? Thank you Dean Shortall
No, exams are not included as they are provided by CompTIA directly. Exam costs in the UK are presently around £120 with CompTIA. The course is aligned to the exam syllabus including practice tests to prepare students to sit the official exam.This was helpful. Thank you for your feedback.
1. Do we need to have taken the exam to progress to the next stage of available courses?
The course is based on the CompTIA 901 examThis was helpful. Thank you for your feedback.
1. How many hours on average does the course take per week? 2. Is there only 1 month to access the materials? 3. Do we have support from a tutor?
Recommended study time for the CompTIA A+ 901 is 30 hours. At this price and access time no tutor support is providedThis was helpful. Thank you for your feedback.
Divine Nkwa Ayuk asked:
I don't have a PC at home can I use my Samsung phone to study, since i dont spend much time at home
It is possible but the courses are optimised for desktopThis was helpful. Thank you for your feedback.
Are you presented with a certificate to download when the course is completed or will something be sent via the post?
We can issue a course completion certificate by email. However, we would recommend you pay to sit the official CompTIA A+ exam as this is an Internationally recognised qualificationThis was helpful. Thank you for your feedback.
I don't have a PC at home, can I use my MacBook Air?
Yes you canThis was helpful. Thank you for your feedback.
Hi, I once did a Comptia A+ Network & Security courses with E - careers and It was only valid for year, is this certificate having a expire date.
This is limited to 1 month, hence the reduced priceThis was helpful. Thank you for your feedback.
After completing this course, what do you do? Are you presented with a certificate? And can you find a job once completing this course.
The course is based on the CompTIA A+ 901 sylubusThis was helpful. Thank you for your feedback.
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.