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Service Helpdesk & Technical Support Technician

This certification is the perfect starting place for a career in IT support.


StudyOnline247

Summary

Price
Save 50%
£99 inc VAT (was £199)
Or £33.00/mo. for 3 months... Read more
Offer ends 31 January 2021
Study method
Online, self-paced
Duration
1 month
Certification
CompTIA A+
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

97 students purchased this course

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Overview

This Service Helpdesk & Technical Support Technician training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.

The CompTIA A+ certification is the first step towards a professional IT support career. The Service Helpdesk & Technical Support Technician training course includes the globally recognised CompTIA A+ 220-1001 training course, which is the first part of the CompTIA A+. This will cover all the knowledge required to provide computer maintenance support.

Certification

CompTIA A+
Awarded by CompTIA

Course media

Description

Why study online?

Technological improvements and advances in educational design mean that studying online is no longer just a low-cost alternative to traditional training methods. In many respects, our online courses offer training which is superior to the majority of available classroom options.

Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online make it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.

Module 1: Mobile Devices
Module 2: Networking
Module 3: Hardware
Module 4: Virtualization and Cloud Computing
Module 5: Hardware and Networking Troubleshooting

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

Who is this course for?

The Service Helpdesk & Technical Support Technician training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.

Requirements

There are no official prerequisites to study this training course.

Career path

IT Technician
1st Line Support
2nd Line Support
IT Engineer
Service Desk Administrator
IT Support Analyst

Questions and answers


No questions or answers found containing ''.


Dean Shortall asked:

Are exams included in your IT courses or is there extra costs? Thank you Dean Shortall

Answer:

No, exams are not included as they are provided by CompTIA directly. Exam costs in the UK are presently around £120 with CompTIA. The course is aligned to the exam syllabus including practice tests to prepare students to sit the official exam.

This was helpful. Thank you for your feedback.

Georgi Tasev asked:

Hello. Can I ask about the course access is it about only for one month or more?

Answer:

Yes it is 1 month access

This was helpful. Thank you for your feedback.

Thomas asked:

Do I get a manual of the course on completion?

Answer:

Hi, Thomas This course includes CompTIA A+ 220-901 training, which covers the first part of the CompTIA A+. There is no manual associated with this course, however, the training material will supply you with all you need to pass your 220-901 exam.

This was helpful. Thank you for your feedback.

arcadius asked:

'is this certificate having a expire date' Answer: This is limited to 1 month, hence the reduced price This is not what he asked

Answer:

If you sit the official exam it is issued by CompTIA

This was helpful. Thank you for your feedback.

NZA asked:

1. How many hours on average does the course take per week? 2. Is there only 1 month to access the materials? 3. Do we have support from a tutor?

Answer:

Recommended study time for the CompTIA A+ 901 is 30 hours. At this price and access time no tutor support is provided

This was helpful. Thank you for your feedback.

Chesca asked:

After completing this course, what do you do? Are you presented with a certificate? And can you find a job once completing this course.

Answer:

The course is based on the CompTIA A+ 901 sylubus

This was helpful. Thank you for your feedback.

Carl asked:

Hello, - Does this course actually last only a month? - Is it self paced I.e. no deadline? - What’s the average time it takes to complete it?

Answer:

Access is for 1 month at this price.

This was helpful. Thank you for your feedback.

NZA asked:

1. Do we need to have taken the exam to progress to the next stage of available courses?

Answer:

The course is based on the CompTIA 901 exam

This was helpful. Thank you for your feedback.

Divine Nkwa Ayuk asked:

I don't have a PC at home can I use my Samsung phone to study, since i dont spend much time at home

Answer:

It is possible but the courses are optimised for desktop

This was helpful. Thank you for your feedback.

louis asked:

Are you presented with a certificate to download when the course is completed or will something be sent via the post?

Answer:

We can issue a course completion certificate by email. However, we would recommend you pay to sit the official CompTIA A+ exam as this is an Internationally recognised qualification

This was helpful. Thank you for your feedback.

Karen asked:

I don't have a PC at home, can I use my MacBook Air?

Answer:

Yes you can

This was helpful. Thank you for your feedback.

aaron asked:

Hi, I once did a Comptia A+ Network & Security courses with E - careers and It was only valid for year, is this certificate having a expire date.

Answer:

This is limited to 1 month, hence the reduced price

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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