Service Helpdesk & Technical Support Strategy

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CPD Courses


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£10 inc VAT (was £120)
Offer ends 01 December 2020
Study method
Online, self-paced
10 hours
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

36 students purchased this course

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Developing Customer Service Strategy

The course comes with easy to understand e-learning study materials.

In contemporary business, it's essential to grasp the requirement to create and develop a customer service strategy. A customer service strategy indicates how you will manage your customers and enhance your interactions with them over a long period of time.

An effective customer service strategy plays a vital role in the development of the business as it defines the standards to be maintained in providing services to the customers and meeting their expectations while fulfilling their requirements.

It is also beneficial for developing customer satisfaction, retaining loyal customers and improving the standards of the business.

This unit offers a comprehensive introduction to the development of a customer service strategy. It describes the mission and vision in the context of customer service strategy and the involvement of top management.

A variety of key topics are explored in depth, including the objectives, strategies and establishment of a customer-focused culture.

You will identify the areas on which you must focus in a customer services strategy


10 CPD hours / points
Accredited by The CPD Standards Office

Course media


Developing Customer Service Strategy


After completing this course learners will be able to:

  • Describe Mission and Vision in the context of a customer service strategy.
  • Identify the areas on which to focus in a customer services strategy

Program Content:


Introduction to Developing a Customer Service Strategy


  • Involvement of the Top Management
  • Mission and Vision
  • Objectives
  • Strategy
  • Establishing a Customer-Focused Culture


This is a stand-alone course and it assumes no prior knowledge.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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