Service Helpdesk & Technical Support Level 3 Advanced Diploma
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Summary
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- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Welcome to Service Helpdesk & Technical Support Level 3 Advanced Diploma, a comprehensive and engaging course designed to provide you with in-depth knowledge and practical skills in Technical Support. Throughout this course, we will explore various aspects of Technical Support and delve into its fundamental concepts, advanced techniques, and real-world applications.
Our primary objective in Service Helpdesk & Technical Support Level 3 Advanced Diploma is to equip you with a solid foundation in Technical Support. Whether you are a beginner or an experienced professional looking to expand your expertise, this course will cater to your needs and help you achieve your learning goals.
During our journey together, you will have the opportunity to:
- Gain a thorough understanding of the core principles and theories that underpin Technical Support.
- Acquire practical skills through hands-on exercises, projects, and real-world examples.
- Explore cutting-edge advancements and emerging trends in the field of Technical Support.
- Prepare for future opportunities, such as further education, career advancement, or entrepreneurship, in the field of Technical Support.
- Reflect on your learning journey, celebrate your achievements, and gain the confidence to excel in Technical Support.
By the end of Service Helpdesk & Technical Support Level 3 Advanced Diploma, you will have gained a comprehensive understanding of Technical Support and developed the skills necessary to succeed in this dynamic field.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
Curriculum
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Disclaimer 01:00
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Lecture 1: Introduction to IT Service Desk and Technical Support 12:00
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Lecture 2: Hardware and Software Fundamentals 12:00
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Lecture 3: Network Basics 11:00
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Lecture 4: IT Security and Data Protection 11:00
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Lecture 5: Advanced Troubleshooting Techniques 11:00
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Lecture 6: Customer Relationship Management 08:00
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Lecture 7: IT Service Management (ITSM) 09:00
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Lecture 8: Emerging Technologies 10:00
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Lecture 9: Professional Development and Career Skills 08:00
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Lecture 10: Practical Work and Project 07:00
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Assessment 12:00
Course media
Description
Welcome to the course outline for Service Helpdesk & Technical Support Level 3 Advanced Diploma. In this comprehensive learning journey, we will explore the depths of Technical Support, delving into its core principles, practical examples, and advanced techniques. Through a series of engaging lectures and exercises, you will gain the knowledge and skills necessary to excel in the field of Service Helpdesk & Technical Support Level 3 Advanced Diploma.
*****Service Helpdesk & Technical Support Level 3 Advanced Diploma Course Syllabus*****
Lecture 1: Introduction to IT Service Desk and Technical Support
- Lesson-1 Overview of IT Service Desk roles and responsibilities
- Lesson-2 Understanding the ITIL framework
- Lesson-3 Customer service skills for technical support professionals
- Lesson-4 IT Service Desk best practices
Lecture 2: Hardware and Software Fundamentals
- Lesson-1 Hardware components and troubleshooting
- Lesson-2 Software installation and configuration
- Lesson-3 Operating systems (e.g., Windows, macOS, Linux)
- Lesson-4 Peripheral devices and connectivity
Lecture 3: Network Basics
- Lesson-1 Introduction to networking concepts
- Lesson-2 TCP/IP fundamentals
- Lesson-3 Troubleshooting network connectivity issues
- Lesson-4 Wireless and wired network setups
Lecture 4: IT Security and Data Protection
- Lesson-1 Cybersecurity principles and threats
- Lesson-2 Antivirus and malware protection
- Lesson-3 Data backup and recovery
- Lesson-4 Security policies and compliance
Lecture 5: Advanced Troubleshooting Techniques
- Lesson-1 Problem-solving methodologies
- Lesson-2 Diagnostic tools and techniques
- Lesson-3 Remote desktop support
- Lesson-4 Escalation procedures
Lecture 6: Customer Relationship Management
- Lesson-1 Effective communication skills
- Lesson-2 Handling difficult customers and situations
- Lesson-3 Building rapport and trust
- Lesson-4 Service level agreements (SLAs) and customer satisfaction
Lecture 7: IT Service Management (ITSM)
- Lesson-1 ITSM processes and frameworks (e.g., ITIL)
- Lesson-2 Incident management
- Lesson-3 Change management
- Lesson-4 Problem management
Lecture 8: Emerging Technologies
- Lesson-1 Cloud computing and virtualization
- Lesson-2 Internet of Things (IoT)
- Lesson-3 Artificial Intelligence (AI) in IT support
- Lesson-4 Automation and self-service solutions
Lecture 9: Professional Development and Career Skills
- Lesson-1 CV/resume writing and interview preparation
- Lesson-2 Career development strategies
- Lesson-3 Industry certifications and continuing education
- Lesson-4 Soft skills development
Lecture 10: Practical Work and Project
- Lesson-1 Hands-on technical support experience
- Lesson-2 Real-world IT service desk scenarios
- Lesson-3 Capstone project or internship
Assessment Process
Upon completing the Service Helpdesk & Technical Support Level 3 Advanced Diploma course, you will be required to undertake a multiple-choice evaluation to gauge your understanding of the material covered.
To successfully pass the assessment, candidates must achieve a minimum score of 60%.
Certification
After successfully completing this Service Helpdesk & Technical Support Level 3 Advanced Diploma course, you will get an instant Free digital certificate.
Who is this course for?
Service Helpdesk & Technical Support Level 3 Advanced Diploma is designed to cater to a wide range of individuals who are eager to enhance their knowledge and skills in Technical Support.
This course is suitable for:
- Beginners in Technical Support
- Professionals in Technical Support
- Students in Technical Support
- Career changers in Technical Support
Requirements
Requirements for the Service Helpdesk & Technical Support Level 3 Advanced Diploma course:
- No Prior Knowledge Required
- Internet access.
- Familiarity with English
Career path
Completing Service Helpdesk & Technical Support Level 3 Advanced Diploma can open exciting career opportunities in various fields related to Technical Support.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
