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Service Helpdesk & Technical Support: Essential IT Skills (Level 5 QLS) cover image

Service Helpdesk & Technical Support: Essential IT Skills (Level 5 QLS)
One Education

Level 5 QLS Endorsed | 150 CPD Points I Exam & Tutor Support Included | 24x7 Instant Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
430 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
150 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • CPD QS Accredited Certificate (PDF) - £9
  • QLS Endorsed Certificate of Achievement - £109
Assessment details
  • Assignment (included in price)
Additional info
  • Tutor is available to students
155 students purchased this course

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Overview

Are you ready to unlock your potential in the fast-growing field of Service Helpdesk & Technical Support? Our Essential IT Skills course is designed to equip you with the foundational knowledge and practical tools needed to excel in the dynamic world of IT.

Why Choose Service Helpdesk & Technical Support: Essential IT Skills?

In the thriving UK job market, Service Helpdesk & Technical Support roles are in high demand. Whether you’re starting your career or seeking to upskill, this course provides the practical know-how to assist clients, troubleshoot issues, and ensure smooth IT operations.

What to Expect from Course?

Prepare to dive into the dynamic world of IT with a skill-driven approach crafted to boost your confidence and expertise. Here’s what you’ll uncover:

  • Introduction to Transforming Technology
  • The Importance of Information Technology
  • Communication and Network Skills
  • Future IT Skills
  • Proficiency in Office Tools
  • Database Management Essentials
  • Foundations of IT Project Management

Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your specialised development.

Enrol in this Service Helpdesk & Technical Support: Essential IT Skills course today — develop skills to use emerging technology confidently and stay relevant in the digital era.

Key Features:

  • Eligibility for a Level 5 QLS Endorsed certificate upon successful completion of this course
  • Our premium learning materials contain engaging voiceover and visual elements for your comfort
  • Get 24/7 access to all course content for a full year
  • Complete this course at your own pace
  • Each of our students gets full tutor support on weekdays (Monday to Friday)
  • Efficient assessments and instant results upon completion of our course

Don't miss out on this opportunity to gain the skills and knowledge required to excel in the world of Service Helpdesk & Technical Support in IT.

Achievement

Certificates

CPD QS Accredited Certificate (PDF)

Digital certificate - £9

QLS Endorsed Certificate of Achievement

Hard copy certificate - £109

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £109. There is an additional £10 postage charge for international students.

Assessment details

Assignment

Included in course price

CPD

150 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The course is a comprehensive program designed to equip you with the critical skills and knowledge needed to thrive as an IT Support Technician in today's fast-paced, technology-driven world. Comprising 11 proficiently crafted modules, this Service Helpdesk & Technical Support: Essential IT Skills course provides a robust foundation for anyone aspiring to excel in the ever-evolving field of information technology.

Course Curriculum: Essential IT Skills

  1. Introduction: A Transforming Technology
  2. Importance of Information Technology
  3. Communication and Network
  4. Future Skills Required in Information Technology
  5. Technology as a Foundation Skill Area
  6. Word Processing Software
  7. Presentation Software
  8. Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets)
  9. Creating and Editing Spreadsheet (Part 2: Navigation and Edit)
  10. Storing Database
  11. Information Technology Project Management

As technology reshapes how we live, work, and communicate, the demand for skilled IT Support Technicians continues to soar. Join our course and acquire the essential skills to excel in this dynamic field.

Learning Outcomes:

  • Learn the essential IT skills required to succeed as an IT Support Technician.
  • Develop skills in communication and network technologies for effective troubleshooting.
  • Enhance proficiency in spreadsheet and database management, critical for daily tasks as an IT Support Technician.
  • Learn to manage IT projects with efficiency and confidence.
  • Understand the transformative role of technology in shaping businesses, equipping you for success as an IT Support Technician.

Assessment and Certification:

Your journey to becoming a skilled Service Helpdesk & Technical Support professional is supported by our streamlined assessment process. After completing each online module, you’ll take a multiple-choice test to demonstrate your understanding. With an accessible pass mark of 60%, you can easily track your progress. Upon successful completion, you'll earn the eligibility to claim a QLS-endorsed certificate, validating your skills as a competent IT Support Technician.

Who is this course for?

  • Aspiring Service Helpdesk & Technical Support/ IT Support Technician professionals
  • Career switchers looking for a solid IT foundation and want to learn Service Helpdesk & Technical Support skills
  • People working in administrative roles looking to skill up their IT skills
  • Anyone eager to master essential IT tools

Requirements

There are no specific prerequisites to enrol in this training. Anyone and everyone can take this Service Helpdesk & Technical Support training.

Career path

  • IT Support Technician: £20,000 - £30,000 per annum
  • Service Desk Analyst: £18,000 - £25,000 per annum
  • Service Helpdesk & Technical Support Technician: £20,000 - £28,000 per annum
  • IT Project Coordinator: £30,000 - £45,000 per annum
  • Field Support Engineer: £25,000 - £35,000 per annum

Questions and answers

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Reviews

4.3
Course rating
100%
Service
80%
Content
80%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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