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Service Desk Support Analyst
Training Express Ltd

CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion (Hardcopy) - Free
  • Certificate of completion (PDF) - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
5 students purchased this course

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AI summary

This comprehensive Service Desk Support Analyst course equips you with the essential skills and knowledge to excel in a rewarding career as a service desk professional.

What you'll learn
  • Managing interoffice calls and voicemail
  • Effective phone etiquette and business telephone skills
  • Building rapport and managing tough callers
  • Handling inbound and outbound calls, mail services, and organizational dealings
Who the course is for
  • Ideal for highly motivated individuals or teams wanting to enhance their service desk skills
  • Open to learners of all backgrounds with no formal prerequisites
Key features
  • Fully online, self-paced course suitable for learners wanting flexibility
  • Includes an online exam with a 60% pass mark
Skills & outcomes
  • Skills-based course designed to build practical knowledge and expertise in service desk support
  • Successful completion earns a digital certificate, with an optional printed certificate available
  • Accredited by CPD with 10 CPD points

AI generated summary, may contain mistakes. Full details in course description.

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Overview

If you’ve ever considered working as a Service Desk Support Analyst but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Service Desk Support Analyst course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation.

The Service Desk Support Analyst course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Service Desk Support Analyst. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Service Desk Support Analyst course, you will get a widely respected accreditation and a deeper knowledge of the topic.

Key Benefits

  • Accredited by CPD
  • Instant e-certificate
  • Fully online, interactive course
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance

Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.

Certificates

Certificate of completion (Hardcopy)

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Certificate of completion (PDF)

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Curriculum

  • Module 01: Managing Interoffice Calls and Voicemail
  • Module 02: Aspects of Phone Etiquette
  • Module 03: Business Telephone Skills
  • Module 04: Building Rapport Over the Phone
  • Module 05: Inbound and Outbound Calls
  • Module 06: Active Listening and Managing Tough Callers
  • Module 07: Mail Services and Shipping
  • Module 08: Intra Organisation Dealings
  • Module 09: Problem Solving over the Phone
  • Module 10: Record Keeping and Filing Systems
  • Module 11: Business Writing Skills
  • Module 12: Organisational Skills
  • Module 13: Communication Skills
  • Module 14: Customer Relationship Management
  • Module 15: Effective Planning and Scheduling
  • Module 16: Invoicing/Petty Cash

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

The Service Desk Support Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Service Desk Support Analyst training.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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