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Service : Customer Service

3 Courses Exclusive Bundle | FREE 3 PDF Certificates | No Hidden Fees | Expert Tutor Support | Lifetime Access


Training Tale

Summary

Price
Save 98%
£12 inc VAT (was £798)
Offer ends 26 June 2022
Study method
Online, self-paced
Duration
3 hours
Access to content
Lifetime access
Qualification
No formal qualification
Optional extras

Digital certificate included in price

Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Add to basket or enquire

Overview

🡆 Pick the best of today. Grab it before it goes away!

***Service : Customer Service***

Do you want to start a career in Service : Customer Service? Are you interested in learning the Service : Customer Service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Service : Customer Service course right now. This Service : Customer Service course is ideal for both job seekers and current employees.

An organization’s success is determined by the quality of its customer support and services in the business world. The modern consumer prefers brands that prioritize Service : Customer Service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service.

If you are trying to secure your first job or advance your current Service : Customer Service career, this Service : Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support.

Learning Outcomes

After completing this course, you will be able to –

  • Begin your career in any customer-facing role and succeed.
  • Recognize your client’s most important needs.
  • Determine what it takes to have excellent customer service.
  • Dealing with difficult clients and difficult situations is a necessary part of the work.
  • Handle complaints professionally and confidently.

Why Choose Service : Customer Service Course from Us

  • Self-paced course, access available from anywhere.
  • Easy to understand, high-quality study materials.
  • Course developed by industry experts.
  • MCQ quiz after each module to assess your learning.
  • Automated and instant assessment results.
  • 24/7 support via live chat, phone call or email.
  • Free PDF certificate as soon as completing the course.

***Other courses are included with Service : Customer Service Bundle Course***

  • Course 01: Service : Customer Service
  • Course 02: Anger Management
  • Course 03: Communication Skills Course

***Other Benefits of Service : Customer Service Bundle Course***

  • Free 3 PDF Certificate
  • Lifetime Access
  • Free Retake Exam
  • Tutor Support

[ Note: Free PDF certificate as soon as completing the course ]

Course media

Description

[ Bundle Course 01 ]

*** Service : Customer Service ***

Course Curriculum

Module 1: Introduction to Customer Service

  • What is Customer Service
  • Principles of Good Customer Service
  • Types of Customer Service
  • Five Steps to Improve Customer Service

Module 2: Understanding the Organisation

  • Factors that can Affect an Organisation and the Customer Service Role
  • Employee Rights, Responsibilities and Organisational Procedures
  • Career Pathways within Customer Service
  • How Employees are Supported within the Customer Service Role
  • Organisation’s Policies and Procedures

Module 3: Prepare to Deliver Excellent Customer Service

  • The Principles of Customer Service in an Organisation
  • How Customer Needs and Expectations are Identified
  • How Complaints are Handled
  • Legislation Relating to Customer Service

Module 4: Communication in the Customer Service Role

  • Methods of Communication with Customers
  • How to Work as Part of a Team to Provide Effective Customer Service
  • How to Meet the Needs of a Diverse Range of Customers
  • The importance of promoting and Evaluating Products and Services

Module 5: Understand Customers

  • Cultural Factors and How They can Affect Customer Expectations
  • How Good Customer Service can Positively Influence Customer Loyalty
  • How the Reputation and Image of Organisations
  • Identifying Dissatisfied Customers

---------------

[ Bundle Course 02 ]

***Anger Management

Course Curriculum

  • Module 01: Introduction to Anger
  • Module 02: The Process in Anger
  • Module 03: Effect of Anger on Our Thinking
  • Module 04: How to Manage Anger

--------------

[ Bundle Course 03 ]

***Communication Skills Course

Course Curriculum

  • Module 01: Introduction to Communication
  • Module 02: The Communication Skills
  • Module 03: Different Types of Communication
  • Module 04: Different Methods of Communication
  • Module 05: Styles of Communication
  • Module 06: Barriers to Communication
  • Module 07: Assessing Communication Competence: Relevant Criteria
  • Module 08: Seven Actions for Effective Communication
  • Module 09: Do’s and Don’ts of Effective Communication

Assessment Method

After completing each module of the Service : Customer Service, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.

Certification

After completing the MCQ/Assignment assessment for this Service : Customer Service course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

Service : Customer Service

This Service : Customer Service course is ideal for-

  • Candidates who are looking for a career change.
  • Candidates who want to boost their CVs in order to improve their job chances should read on.
  • Customer support representatives who want to advance their careers by honing their skills.
  • Those who plan to continue their education after graduation.
  • Company owners, administrators, and supervisors.
  • Anyone looking for a rewarding job in customer service.

Requirements

Service : Customer Service

There are no specific requirements for this Service : Customer Service course because it does not require any advanced knowledge or skills.

Students who intend to enrol in this Service : Customer Service course must meet the following requirements:

  • Good command of the English language
  • Must be vivacious and self-driven
  • Basic computer knowledge
  • A minimum of 16 years of age is required

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Optional extras

Digital certificate

Certificate of completion is included in course price

Reviews

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.