Senior Management Training

Online Course

The Knowledge Academy


Save 98%
£10 inc VAT (was £499)
Offer ends 31 July 2019
Study method
Online, self-paced
No formal qualification
Additional info
  • Tutor is available to students

3 students purchased this course

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Senior Management Training Overview

This Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on communication skills, leadership training, conflict management, and performance management.


Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

  • Effective Interpersonal Communication
  • Understanding the Environment
  • Emotional Intelligence
  • Delivering and Receiving Feedback
  • Handling Difficult Conversations
  • Active Listening and presentations
  • Non-verbal and verbal Communication
  • Presentations
  • Written and Oral Communication

Module 2: Conflict

  • Interpersonal and Organisational Conflict Resolution
  • Mediation

Module 3: Creativity and Innovation

  • Creative Thinking
  • Customer service and support

Module 4: Employee Wellbeing

  • Assisting the employees
  • Safety and wellness of the employees
  • Stress Management
  • Violence Detection and Prevention
  • Work-life Balance

Module 5: Ethics

  • Social Responsibility
  • Inquiry and questions
  • Meeting Management

Module 6: Group Dynamics

  • Group Problem Solving and Decision Making
  • Learn to Lead Groups and Meetings
  • Online Groups
  • Questioning Techniques

Module 7: Leadership Training

  • Common Employment Laws
  • Crisis Management
  • Dealing with Ineffective Managers
  • Learn about effective Decision Making
  • Delegation
  • Demonstrating Integrity and Courage in employees
  • Employee Maintenance
  • Managing Absenteeism
  • Managing Day-to-Day Employee Performance
  • Managing High Potential talented Employees
  • Managing in Tough Times
  • Strategic Leadership and Thinking
  • Supervision and management

Module 8: Performance Management

  • Capacity Building
  • Disciplinary Action
  • Goal Setting and Feedback
  • Performance Development, Improvement, Measurement, and Planning

Module 9: Project Management Training

  • Benchmarking
  • Balanced Scorecard
  • Plan-Do-Study-Act Cycle for Continuous Improvement
  • Problem Solving & Lean Concepts
  • Systems Thinking

Module 10: Executive Training

  • Team Building
  • Employee Empowerment and Involvement
  • Team Building Activities
  • Self-directed Teams
  • Team Performance Management

Who is this course for?

Anyone who is interested in learning about Senior Management


Who should attend this Management Training Course?

This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.


There are no prerequisites for enrolling on this Senior Management Training course.

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