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Secretary

*** Special Gifts : [4 more courses as GIFT + 5 FREE PDF & Hard Copy Certificate] | Video Training | Lifetime Access


Course Central

Summary

Price
Save 99%
£10 inc VAT (was £1,250)
Offer ends 26 January 2022
Study method
Online, self-paced
Duration
10 hours
Access to content
Lifetime access
Qualification
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

17 students purchased this course

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Overview

Special Gifts from Course Central: We are offering 4 more courses including Leadership & Management, Time Management, Personal Hygiene and Communication Skill as Special Gifts with this Secretary course.

This Secretary Course is designed for professionals who want to thrive in their profession. The Secretary course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real life knowledge and expertise from the industry experts and practitioners from this Secretary course.

The Secretary Course starts with the basic knowledge of Secretary skills and gradually shares expertise knowledge. In this course you will get a complete idea of Secretary skills with key concepts, strategies and in-depth knowledge. The Secretary course is completely an online course. You can access this Secretary course from any part of the world with just a smart device and the internet.

By the end of this Secretary course, you will get complete knowledge and marketable skills. The course also comes with a certificate, which will add extra value to your resume and help you stand out in the job market. In short, Secretary Course is the perfect course to fast track your career. So, what are you waiting for? Enrol this Secretary course today!

What you will learn from Secretary course?

  • Secretary Secretary - Understand Secretary skills
  • Secretary Secretary - Advanced organisational secretary skills
  • Secretary Secretary - Professional time management and prioritisation secretary skills
  • Secretary Secretary - Improved written and verbal communication skills
  • Secretary Secretary - How to handle sensitive matters with discretion
  • Secretary Secretary - Enhanced accuracy and attention to detail
  • Secretary Secretary - Improved self-confidence and general motivation
  • Secretary Secretary - The ability to remain calm under pressure
  • Secretary Secretary - Detailed knowledge of all key secretarial functions
  • Secretary Secretary - The opportunity to take your career to a higher level

Why Choose Our Secretary course?

  • Secretary Secretary - Conducted by industry experts
  • Secretary Secretary - Get Instant E-certificate
  • Secretary Secretary - Fully online, interactive course with Professional voice-over
  • Secretary Secretary - Developed by qualified professionals
  • Secretary Secretary - Self paced learning and laptop, tablet, smartphone friendly
  • Secretary Secretary - 24/7 Tutor Support

4 more Additional Free Course to develop your skills

  • Secretary Secretary - Course 1: Leadership & Management
  • Secretary Secretary - Course 2: Time Management
  • Secretary Secretary - Course 3: Personal Hygiene
  • Secretary Secretary - Course 4: UK Employment law

And you will also get these gifts

  • Secretary Secretary - Free PDF Certificate
  • Secretary Secretary - Free Hard Copy Certificate
  • Secretary Secretary - Lifetime Course Access

Course Curriculum

Module 1: Relationship Management

  • Secretary - What the boss–assistant relationship means to your health and well-being
  • Secretary - Image, perception and first impressions
  • Secretary - Tone of voice
  • Secretary - Attitude
  • Secretary - Managing your state of mind
  • Secretary Secretary - The handshake
  • Secretary Secretary - Professional Image
  • Secretary Secretary - Appearance
  • Secretary Secretary - Flirting
  • Secretary Secretary - The beginning of a business relationship
  • Secretary Secretary - What is expected of each other: setting down the parameters
  • Secretary Secretary - Key attributes, skills and knowledge that bosses look for in an assistant
  • Secretary Secretary - Working styles
  • Secretary Secretary - Constant communication
  • Secretary Secretary - Assumptions
  • Secretary Secretary - Be proactive, anticipate needs, be prepared and exceed expectations
  • Secretary Secretary - Be accountable: take pride in a high standard of work
  • Secretary Secretary - Empathy
  • Secretary Secretary - Honesty and integrity
  • Secretary Secretary - Trust
  • Secretary Secretary - Office politics
  • Secretary Secretary - How to manage your boss

Module:2: Communication skills

  • Secretary Secretary - Body language
  • Secretary Secretary - Congruence
  • Secretary Secretary - Visual, auditory and kinesthetic
  • Secretary Secretary - Matching and mirroring (reflecting)
  • Secretary Secretary - Matching and mirroring angry people
  • Secretary Secretary - Groups
  • Secretary Secretary - Tone of voice
  • Secretary Secretary - Eye contact
  • Secretary Secretary - Use of space
  • Secretary Secretary - The ‘influential’ right side
  • Secretary Secretary - Hands
  • Secretary Secretary - Posture
  • Secretary Secretary - How to influence the ‘chemistry’ between you
  • Secretary Secretary - E-mail communication
  • Secretary Secretary - Listening skills
  • Secretary Secretary - Questioning skills
  • Secretary Secretary - Gossip
  • Secretary Secretary - Understanding and communicating with different cultures

Course media

Description

Module 3: Telephone Usage

  • Secretary Secretary Secretary - Telephone manners
  • Secretary Secretary Secretary - Taking and transferring calls
  • Secretary Secretary Secretary - Answering a Colleague’s Telephone
  • Secretary Secretary Secretary - Transferring a Call
  • Secretary Secretary Secretary - Handling your boss’s calls
  • Secretary Secretary Secretary - Taking messages
  • Secretary Secretary Secretary - Screening calls
  • Secretary Secretary Secretary - Protecting your employer
  • Secretary Secretary Secretary - Courtesy
  • Secretary Secretary Secretary - Telephone etiquette tips
  • Secretary Secretary Secretary - Often-used numbers
  • Secretary Secretary Secretary - Telephone companies
  • Secretary Secretary Secretary - Voice mail etiquette
  • Secretary Secretary Secretary - Answering services

Module 4: Meetings

  • Secretary Secretary Secretary - Anatomy of a meeting
  • Secretary Secretary Secretary - Types of corporate meetings
  • Secretary Secretary Secretary - Scheduling meetings
  • Secretary Secretary Secretary - Common Problems When Scheduling a Meeting
  • Secretary Secretary Secretary - Scheduling meetings using Microsoft outlook’s calendar
  • Secretary Secretary Secretary - Meeting agendas
  • Secretary Secretary Secretary - Meeting minutes
  • Secretary Secretary Secretary - Corporate Minutes
  • Secretary Secretary Secretary - Resolutions
  • Secretary Secretary Secretary - Office Meetings
  • Secretary Secretary Secretary - Conferences
  • Secretary Secretary Secretary - Planning for the Conference
  • Secretary Secretary Secretary - Preparing Conference Materials
  • Secretary Secretary Secretary - During the Conference
  • Secretary Secretary Secretary - After the Conference
  • Secretary Secretary Secretary - Conference Notes

Module 5: Time Management

  • Secretary Secretary Secretary - Overview of time management
  • Secretary Secretary Secretary - Controlling procrastination
  • Secretary Secretary Secretary - Maintaining an activity list
  • Secretary Secretary Secretary - Creating action plans
  • Secretary Secretary Secretary - Keeping a to-do list
  • Secretary Secretary Secretary - Scheduling

Module 6: Ergonomics - Your Health and Safety

  • Secretary Secretary Secretary - The work stations
  • Secretary Secretary Secretary - Apply work zone principles
  • Secretary Secretary Secretary - The primary zone
  • Secretary Secretary Secretary - The secondary zone
  • Secretary Secretary Secretary - The reference zone
  • Secretary Secretary Secretary - A tidy desk leads to a tidy mind
  • Secretary Secretary Secretary - Your screen
  • Secretary Secretary Secretary - Desk height
  • Secretary Secretary Secretary - Chair
  • Secretary Secretary Secretary - Principles of posture
  • Secretary Secretary Secretary - Head
  • Secretary Secretary Secretary - Neck/spine
  • Secretary Secretary Secretary - Arms/wrists
  • Secretary Secretary Secretary - Pelvis/thighs
  • Secretary Secretary Secretary - Feet
  • Secretary Secretary Secretary - Your keyboard
  • Secretary Secretary Secretary - Ergonomic health breaks
  • Secretary Secretary Secretary - Visual strategies
  • Secretary Secretary Secretary - Exercises

Module 7: Networking

  • Secretary Secretary Secretary - What is networking?
  • Secretary Secretary Secretary - The benefits of networking
  • Secretary Secretary Secretary - Where to network
  • Secretary Secretary Secretary - The secrets of good networking
  • Secretary Secretary Secretary - Remembering people’s names
  • Secretary Secretary Secretary - Some general points
  • Secretary Secretary Secretary - What to talk about while networking
  • Secretary Secretary Secretary - Conclusion

Module 8: A Module to Share with Your Boss

  • Secretary Secretary Secretary - Communication
  • Secretary Secretary Secretary - What bosses should know to work effectively with their assistants
  • Secretary Secretary Secretary - Expectations: communicate your expectations clearly

Module 9: How to motivate your assistant

  • Secretary Secretary Secretary - Focus on the development of your assistant

Module 10: Your Future

  • Secretary Secretary Secretary - Growing as the company grows
  • Secretary Secretary Secretary - Learn about the business
  • Secretary Secretary Secretary - Upgrade your skills
  • Secretary Secretary Secretary - Recognizing a time for change
  • Secretary Secretary Secretary - Finding a new job
  • Secretary Secretary Secretary - Your resume
  • Secretary Secretary Secretary - The interview

Module 11: Presentation Skills

  • Secretary Secretary Secretary - Why makes presentations?
  • Secretary Secretary Secretary - Preparing your presentation
  • Secretary Secretary Secretary - Starting and Ending Your Presentation
  • Secretary Secretary Secretary - Visual Aids
  • Secretary Secretary Secretary - Handouts
  • Secretary Secretary Secretary - Group presentations

Module 12: Office Management and Supervision

  • Secretary Secretary Secretary - The role of the office manager
  • Secretary Secretary Secretary - Building trust with your team
  • Secretary Secretary Secretary - Conflict management
  • Secretary Secretary Secretary - Minimizing Conflicts
  • Secretary Secretary Secretary - Difficult People
  • Secretary Secretary Secretary - How to Handle Difficult People

Module 13: Conclusion

  • Secretary Secretary Secretary - Communication
  • Secretary Secretary Secretary - Keeping up to date
  • Secretary Secretary Secretary - Organizing for success
  • Secretary Secretary Secretary - Yourself and others
  • Secretary Secretary Secretary - Networking and career development
  • Secretary Secretary Secretary - The future of the personal assistant/ executive assistant/secretary

*** Leadership & Management ***

  • Secretary Secretary Secretary - Leadership and Management
  • Secretary Secretary Secretary - Leadership Styles and Traits
  • Secretary Secretary Secretary - The Psychology of Motivation
  • Secretary Secretary Secretary - Make People Feel Important
  • Secretary Secretary Secretary - Drive Out Fear
  • Secretary Secretary Secretary - Create That Winning Feeling
  • Secretary Secretary Secretary - Select the Right People
  • Secretary Secretary Secretary - Developing A High-Performing Team
  • Secretary Secretary Secretary - Conflict Resolution
  • Secretary Secretary Secretary - Communication Skills
  • Secretary Secretary Secretary - Strategic Management
  • Secretary Secretary Secretary - Strategy Implementation and Control
  • Secretary Secretary Secretary - Assignment

Certification

By the successful completion of the Secretary course, you will get an instant e-certificate. Our courses are fully updated with industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable which will be £4.99.

Who is this course for?

This Secretary course is ideal for those who work in or aspire to work in the following professions:

  • Admin
  • Secretary
  • PA
  • PA Executive
  • Anyone interested in learning this skill

Requirements

Learners do not require any prior qualifications to enrol on this Secretary course.

Career path

This Secretary training course will lead you to many different career opportunities, here are few prospects:

  • Office Secretary - £23,762 per annum
  • Assistant Secretary - £44,722 per annum
  • Executive Secretary - £32,699 per annum

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.