Secretary and PA Diploma

Secretary & PA Diploma

Would you like a well-paid job with room for progression?Course Description:

Those working in a secretarial or PA role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of secretarial and PA work (U.S.A Standards). Understand the roles in more depth, and learn all of the skills needed. You will be trained in word processing, spreadsheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.

What skills will I gain?

• Microsoft Word, Excel, Powerpoint, Access, and Outlook
• Diary management, data management, record keeping and filing
• Time management
• Business, report and e-mail writing
• Handling confidential documents and delivering mail
• Taking notes, dictating, and proofreading
• Event planning, arranging interviews and meetings, bookings, and travel
• Motivating employees
• Creating an effective CV and cover letter
• Customer service and telephone handling

Course Duration:

You will have 365 days access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRCICULUM

Module 01 : Job Functions and Description of a Secretary/ and PA

• Job functions and Description of a Secretary/ PA

Module 02 : Diary Management

• Diary Management
• Diary and Time Management with Outlook

Module 03 : Business Reports and Letter Writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

Module 04 : E-Mails Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

Module 05 : Handling Confidential Documents

• Handling Confidential Documents

Module 06 : Successful Meeting Minutes

• Taking Minutes

Module 07 : Note Taking

• Note Taking
• Exercise Files: Note Taking

Module 08 : Data Management, Record Keeping and Filing

• Data Management & Record Keeping

Module 09 : Appointment Booking and Arranging Interviews

• Appointment Booking and Arrange an Interview

Module 10 : Delivering Postal Mail

• Delivering Postal Mail

Module 11 : Dictating

• Dictating

Module 12 : Customer Service and Telephone Handling Skills

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips

Module 13 : Organising a Meeting

• Organising a Meeting
• Exercise Files: Organising Meeting

Module 14 : Bookkeeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

Module 15 : Invoicing/Petty Cash

• Invoicing and Petty cash

Module 16 : Document Proofreading

• Document Proofreading

Module 17 : QuickBooks for Payroll Management

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll
• Exercis e Files: QuickBooks for Payroll Management

Module 18 : Tips for Speed Reading

• Tips for Speed Reading

Module 19 : Creating an Effective CV and Cover Letter

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

Module 20 : Time Management

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting
• Exercise Files: Time Management

Module 21 : Motivating Employees

• Motivating Employees

Module 22 : Typing Speed Development

• Effective Typing

Module 23 : Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

Module 24 : Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

Module 25 : Microsoft PowerPoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

Module 26 : Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

Method of Assessment

• At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Diploma in Secretary & PA” free e-certificate, and only need to pay £19 for your printed certificate.

• Job hunters & School leavers
• College or University student & graduates
• Anyone hoping to begin working in an Administration, finance, PA or secretarial role

• You must be 16 or over
• You should have a basic understanding of English and basic IT knowledge
• You will need a computer or tablet with internet connection (or access to one)

• Personal Assistant
• Receptionist (Veterinary, Medical etc.)
• Office Administrator
• Office Managers
• Office Clerk
• Payroll Assistant
• Administrative Assistant
• Secretary (Legal, Medical etc.)
• Executive Assistant
• Technical Writer
• Report Writer

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