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Secretary : Secretary

Level 5 Diploma in Administrative Secretary and PA, Online Quiz Based Exam included, 100 CPD Points


Inspire London College Ltd

Summary

Price
Save 68%
£12 inc VAT (was £38)
Offer ends 31 March 2024
Study method
Online
Course format What's this?
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
100 CPD hours / points
Certificates
  • Certificate of completion - £42
  • Certificate of completion - £65
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Level 5 Diploma in Administrative Secretary and Personal Assistant - Upon successful completion, the learner will get a CPD Accredited Certificate of Completion. 100 CPD Points

Administrative Secretary and Personal Assistant Diploma is one of the best Administrative Secretary and Personal Assistant Diploma offered by ILC to provide Knowledge about Admin, Secretarial & Personal Assistant to those looking to work in the Administrative Secretary and Personal Assistant Sector.

ILC is one of the Leading Online Administrative Secretary and Personal Assistant Diploma providers in the United Kingdom. Administrative Secretary and Personal Assistant Diploma include ten important modules that teach learners about their needs and succession in their professional lives.

Administrative Secretary and Personal Assistant Diploma provide the learner with key information about applications and skills demanded in business industries. Administrative Secretary and Personal Assistant Diploma provide lessons, modules and quizzes to get access and knowledge on end provided with Professional Certificate that helps in Career building in professional life. Administrative Secretary and Personal Assistant Diploma enable learners to communicate professionally, manage time skills, PA duties, organizational skills, and Microsoft Office latest version use and meeting management skills to succeed in their professional lives.

Course Benefits

The following is included for online study with ILC (Inspire London College).

  1. Courses / Training that best suit to Work Experience, Knowledge and Skills
  2. Self-paced Training/Courses to continue working while studying
  3. Self-Paced Courses to get free from the deadlines
  4. Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
  5. Assessment resources accessible through our online Moodle 24/7.
  6. A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.

CPD

100 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Secretary

Modules Outline for Level 5 Diploma in Administrative Secretary and PA - 100 CPD Points

Module 1: Executive and Personal Assistant

This Administrative secretary module covers the following key topics:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

Module 2: Business Writing Skills

This Administrative secretary module covers the following key topics:

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
  • Define proofreading and understand techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.

Module 3: Communication Strategies

This Administrative secretary module covers the following key topics:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and par verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others

Module 4: Customer Support

This Administrative secretary module covers the following key topics:

  • Define customer support
  • Know the different venues for customer support
  • Recognise the challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support

Module 5: Meeting Management

This Administrative secretary module covers the following key topics:

  • Planning and Preparing
  • Identifying the Participants
  • How to choose the time and place
  • How to create the agenda
  • How to set up the meeting space
  • How to incorporate your electronic options
  • Meeting Roles and Responsibilities
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • How to take minutes
  • How to make the most of your meeting using games, activities and prizes

Module 6: Organisational Skills

This Administrative secretary module covers the following key topics:

  • Examine current habits and routines that are not organised
  • Learn to prioritise your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organise personal and work space
  • Learn to resist procrastination
  • Make plans to stay organised in the future

Module 7: Presentation Skills

This Administrative secretary module covers the following key topics:

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilise white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions, and discussion.

Module 8: Time Management

This Administrative secretary module covers the following key topics:

  • Plan and prioritise each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organise your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively

Module 9: Telephone Etiquette

This Administrative secretary module covers the following key topics:

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Module 10: Appreciative inquiry

This Administrative secretary module covers the following key topics:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Assessment

  • After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost.
  • Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not.
  • The passing score is 80%.
  • You can retake the Test in the case of not being successful at the first attempt.
  • Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy from ILC.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

Who is this course for?

Course / Training Format

  • After successful enrolment, the learner will get access to ILC Moodle, where all the study material / Training Manual will be available.
  • Moodle can be accessed 24/7 anywhere, anytime.
  • Training Manual contains several modules, each having specific knowledge and case study at the end.
  • All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
  • The Test (MCQ’s) will be based on modules of the Training Manual.

Requirements

There are no precise requirements for Administrative Secretary and Personal Assistant Certificate as no prior knowledge and experience of Administrative Secretary and Personal Assistant is required.

Students seeking to enrol for this Secretary course should meet the following requirements;

  • Be aged 16 years or above
  • Solid knowledge of English Language
  • Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
  • A genuine desire to study and succeed.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Certificate of completion

Digital certificate - £42

Upon successfully passing the Secretary course Final Test, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy from ILC.

Certificate of completion

Hard copy certificate - £65

Upon successfully passing the Secretary course Final Test, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy from ILC.

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.