Sales Training: Building Relationships

Free PDF Certificate + Free COVID-19 Course included | CPD Certified | Free Retake Exam | Instant Result | No Hidden Fee

Skill Express


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£10 inc VAT (was £27)
Offer ends 25 January 2021
Study method
Online, self-paced
2 hours
Access to content
Lifetime access
No formal qualification
2 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Without any doubts, one needs to build relationships and networks to succeed in their respective career regardless of what industry they are in. And if one’s career is related to sales and marketing, nothing would help them better than to build a relationship with customers. However, due to the lack of required skills and systematic approach, building professional relationships and maintaining them seems tough to many amateurs and professionals alike. This is why one needs to take a disciplined approach on how to increase sale.

  • Free E-certificate (No additional cost for E-certificates)
  • Free Coronavirus (COVID-19) Guide Course

Highlights of Sales Training

  • Know the advantages of building and maintaining relations and support network
  • Strategies to build network and relationships to develop and promote your business
  • Implementation of communication strategies required to build relations and network
  • Know the key factors that are mandatory to build relation with customers
  • Process of implementing as many key networking elements possible in your workplace
  • Know the major interpersonal skills required for excelling in your field

Why choose Skill Express?

  • Lifetime Access
  • Quality course developed by qualified professionals out of high quality and updated resources
  • Easily demonstrated and interactive lessons almost diminish the gap between virtual and physical training
  • We provide A well-recognised Free PDF certificate
  • 100 per cent online self-paced courses with 24/7 tutor/customer support
  • Study in a user-friendly, advanced online learning platform
  • Quickly adaptable and always available courses designed to learn in any device


2 CPD hours / points
Accredited by CPD Accreditation Group

Course media


One needs to build networks and connections to succeed in their respective career. No matter what industry you are in, the importance of networking is immense. And if one’s career is related to sales and marketing, nothing would help them succeed better than to build relation with customers. However, due to the lack of required skills and systematic approach, building professional relationships and maintaining them seems tough to many amateurs and professionals alike. This is why one needs to take a disciplined approach on how to increase sale by taking on different top-level courses and training.

This Building relations for success in sales course is your one-stop solution to learn all the basics about building relationships and networks among potential clients. The importance of interpersonal skills would be demonstrated in light of creating a professional network. In order to build a trustworthy relationship, you will need to maintain systematic verbal and non-verbal communication as well as some physical aspects that need to be considered. The proper implementation of the key aspects of our interpersonal skills is the main highlight of this course.

Combining various expert strategies and techniques, this course on how to increase sale by building relationships would give you a broader idea of the concept. In this course, a systematic approach would be introduced to master the key aspects of communication to build relation with customers.

Course Curriculum

We have divided the Sales Training: Building Relationships Course into Ten user-friendly modules.

Module 01: Focusing on Your Customer

  • Customer Focused Selling
  • Understanding Effort vs. Results
  • Considering the Possibilities

Module 02: What Influences People in Forming Relationships?

  • Influences at Work
  • Building Customer Connection
  • Confidence Is Key to Sales

Module 03: Disclosure

  • Disclosure
  • Johari Window Concept

Module 04: How to Win Friends and Influence People

  • About Dale Carnegie

Module 05: Communication Skills for Relationship Selling

  • Listening Exercise
  • Active Listening
  • Asking Questions

Module 06: Non-Verbal Messages

  • Voice
  • Qualities of a Good Voice

Module 07: Managing the Mingling

  • Networking

Module 08: The Handshake

  • The Professional Handshake
  • Handy Hands

Module 09: Small Talk

  • What Works?
  • What Doesn’t Work?
  • Exit Lines

Module 10: Networking

  • Organise your Network
  • Networking Tips

Certification of Sales Training

Upon completion of the course, Skill Express will send you an E-Certificate for the course which comes with relevant awarding bodies attestation. Once we send you the certificate, you can print it out and will have lifetime usage permission. But you can always order for a hard copy certificate where charges will apply.


Once you have successfully completed the course, you will have to pass an automated assessment consisting of multiple-choice/assignments. You will get instant results once you are done with this assessment. You don’t have to worry about getting failed on the assessment. You will be given an unlimited number of chances to pass yourself with the assessment. And there are no extra fees involved in retakes.

Who is this course for?

Undoubtedly, the importance of building a network is unparalleled in the case of any service in the business industry. Many people understand the need while many are still not aware enough.

This course is designed to be a full proof solution to all the queries related to building networks and relationships in your work life. Anyone interested to build a career in the marketing and sales industry can easily take part in this course. Not only the service holders, even business owners, and start-up entrepreneurs would also be benefited by taking lessons from this course.

Even if you are new to the industry of sales and marketing, the contents of this course would be easy enough for you to understand.


Sales Training: Building Relationships Course Designed By Qualified Professionals.

There are no academic entry requirements for this Sales Training: Building Relationships course, and it is open to students of all academic backgrounds.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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