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Sales & Marketing with Customer Service Training Level 3 - CPD Accredited cover image

Sales & Marketing with Customer Service Training Level 3 - CPD Accredited
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Updated 2026 | CPD Certified | FREE e-Certificate | Interactive Lessions | Lifetime Access | 24/7 Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Course format
5 Videos (with subtitles and transcripts) and 1 PDF
Duration
1 hour · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Do you ever feel frustrated when a customer leaves without buying anything? Or when someone asks about a product, but you’re not sure how to answer clearly?

Many people in sales or customer service roles face this every day. This course is here to change that. The Sales & Marketing with Customer Service Training Level 3 course gives you the knowledge and confidence to deal with people, products, and sales targets better. You’ll learn to turn interest into action, questions into trust, and service into loyalty. This training helps you meet customer needs while also hitting business goals.

Now imagine walking into your workplace and knowing exactly what to do and say. You're calm, confident, and customers enjoy talking to you. That’s the difference this course can make. It shows how small improvements in your sales pitch, customer handling, and product presentation can lead to big results. Whether you're aiming to grow in your role or move to a new one, these skills are a foundation for progress. Sales and customer service often go hand-in-hand, and by learning both, you’ll have more control over your success.

Learning Outcomes

  • Build strong communication skills for sales and customer service roles.
  • Handle customer concerns with confidence and professionalism.
  • Explain products clearly and respond to customer questions effectively.
  • Use common sales techniques to improve overall performance.
  • Understand how to meet and measure sales targets.

Key Highlights for Sales & Marketing with Customer Service Training Level 3 Course:

  • Lifetime access to Sales & Marketing with Customer Service Training Level 3 course materials
  • Full tutor support is available from Monday to Friday with the Sales & Marketing with Customer Service Training Level 3 course
  • Learn Sales & Marketing with Customer Service Training Level 3 skills at your own pace from the comfort of your home
  • Gain a complete understanding of the Sales & Marketing with Customer Service Training Level 3 course
  • Accessible, informative Sales & Marketing with Customer Service Training Level 3 learning modules designed by experts
  • Get 24/7 help or advice from our email and live chat teams with our agent.
  • Study Sales & Marketing with Customer Service Training Level 3 course in your own time through your computer, tablet or mobile device
  • A 100% learning satisfaction guarantee with your Sales & Marketing with Customer Service Training Level 3 Course

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 5 Videos (with subtitles and transcripts) and 1 PDF

Duration: 1h and 2m

Description

The Sales & Marketing with Customer Service Training Level 3 is a carefully designed course that brings together essential topics for sales associates, marketers, and customer support staff. Whether you're just starting or want to improve your skills, this course gives you a full picture of what it takes to grow in this field. You’ll gain a better understanding of sales techniques, product knowledge, and how to engage with customers in ways that build loyalty and improve results. Each module is easy to follow and filled with helpful tips for real-world situations.

Included in this course are five focused topics covering key areas: understanding the sales role, core selling techniques, building excellent customer service, presenting products with confidence, and working towards sales goals. By learning how to sell effectively while giving great service, you’re preparing yourself to work well in any fast-paced retail or business setting. These lessons can be applied across roles in sales, customer care, and marketing.

Who is this course for?

  • Individuals working in sales or retail positions.
  • Customer service agents seeking to improve their skills.
  • Professionals aiming to enter marketing roles.
  • Small business owners managing sales and service.
  • Job seekers looking to improve their customer-facing skills.

Requirements

No formal qualification is required to take this Sales & Marketing with Customer Service Training Level 3 course.

Career path

  • Retail Sales Associate – £18,000 to £25,000 per year
  • Customer Service Executive – £20,000 to £30,000 per year
  • Sales Administrator – £22,000 to £32,000 per year
  • Marketing Assistant – £23,000 to £35,000 per year
  • Sales Team Leader – £28,000 to £45,000 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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