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Sales Management, Customer Relationship Management with Customer Service
Skills Boost

CPD Accredited | 4 Courses Bundle | Free 4 PDF Certificate | Lifetime Access | 24/7 Tutor Support | Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
8.4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Sales Management, Customer Relationship Management with Customer Service (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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AI overview

AI generated content may contain mistakes

This comprehensive course covers Sales Management, Customer Relationship Management (CRM), and Customer Service, equipping you with the essential skills to excel in these domains.

What you'll learn
  • Fundamentals of sales management, including strategy, team building, and performance optimization
  • Effective CRM techniques to build and maintain strong customer relationships
  • Best practices in customer service, including communication, problem-solving, and conflict resolution
Who the course is for
  • Anyone interested in pursuing a career in sales, customer service, or customer relationship management
  • Professionals looking to enhance their skills in these areas
Key features
  • Suitable for learners wanting flexibility
  • Online via Reed Courses Learning On Demand with immediate start
  • Perfect for learners needing maximum flexibility around commitments
Skills & outcomes
  • This is a skills-based course designed to build practical knowledge in sales management, CRM, and customer service
  • The skills covered can be beneficial for roles in sales, customer service, and customer relationship management

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Overview

Sales Management, Customer Relationship Management with Customer Service

  • [2025 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Sales Management, Customer Relationship Management with Customer Service course

  • Course 01: Sales Management Diploma
  • Course 02: Customer Relationship Management (CRM)
  • Course 03: Customer Service Training
  • Course 04: HR Management Course

The Sales Management, Customer Relationship Management (CRM) with Customer Service course is designed to equip learners with essential skills to excel in sales leadership and customer-centric roles. Combining three key business areas, this course prepares you to drive sales growth, build strong customer relationships, and deliver exceptional service.

You’ll start with Sales Management principles, learning how to plan and execute sales strategies, lead and motivate teams, and analyse sales performance to meet targets. The Sales Management course covers effective negotiation techniques, pipeline management, and forecasting to maximise revenue.

The Customer Relationship Management (CRM) module dives into using CRM tools and data to understand customer behaviour, segment markets, and personalise communications. You'll learn how to manage customer information efficiently to improve loyalty and retention.

In the Customer Service section, you’ll master skills in communication, problem-solving, and handling complaints professionally to enhance the overall customer experience. The Sales Management, Customer Relationship Management with Customer Service course emphasises creating positive interactions that encourage repeat business and brand advocacy.

Key Highlights of Sales Management, Customer Relationship Management with Customer Service Course

  • CPD Accredited Course
  • Free instant e-Certificate upon completion
  • 24/7 Tutor Support available
  • No hidden fees
  • Lifetime access to course materials
  • 100% Learning Satisfaction Guarantee

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Sales Management, Customer Relationship Management with Customer Service

Included in course price

Curriculum

6
sections
41
lectures
8h 22m
total

    • 1: Intro Video 01:14

    • 2: Module 1 Essential Skills for Smart Selling 27:00
    • 3: Module 2 Techniques for Maximum Selling 23:00
    • 4: Module 3 Sales Presentation 13:00
    • 5: Module 4 Tactics for Overcoming Sales Objections 17:00
    • 6: Module 5 Body Language as a Sales Tool 07:00
    • 7: Module 6 Using Telephone as a Sales Tool 10:00
    • 8: Module 7 Understanding Relationship Selling 06:00
    • 9: Module 8 Role of Communication in Sales 05:00
    • 10: Module 9 The Selling Process 21:00
    • 11: Module 10 Relationships Between Sales and Marketing 04:00
    • 12: Module 11 Sales Key Account Management 09:00

    • 13: Module 1 An Overview of CRM 06:00
    • 14: Module 2 Understanding CRM Software 13:00
    • 15: Module 3 Understanding Traditional and Social CRM 10:00
    • 16: Module 4 Customer Lifecycle Management 11:00
    • 17: Module 5 Sales Funnel 09:00
    • 18: Module 6 Measuring CRM 05:00
    • 19: Module 7 Customer Engagement Management Strategies 07:00
    • 20: Module 8 How to Improve Customer Engagement 08:00

    • 21: Module 1 An Overview of Customer Service 25:00
    • 22: Module 2 Strategies for Understanding Your Customers 19:00
    • 23: Module 3 The Customer-Focused Organisation 08:00
    • 24: Module 4 Creating Customer Service Strategy 13:00
    • 25: Module 5 Training & Development for Effective Customer Service 12:00
    • 26: Module 6 Building Strong Relationship With Customers 22:00
    • 27: Module 7 Communication in Customer Service 08:00
    • 28: Module 8 Handling Complaints 09:00

    • 29: Module 1 An Overview of HR Management 13:00
    • 30: Module 2 Recruitment and Selection 31:00
    • 31: Module 3 Training and Development 07:00
    • 32: Module 4 Performance Management and Appraisal 09:00
    • 33: Module 5 Motivating and Rewarding Employees 40:00
    • 34: Module 6 Talent Management 13:00
    • 35: Module 7 Absence Management and Attendance 08:00
    • 36: Module 8 Succession Planning 08:00
    • 37: Module 9 Change Management 20:00
    • 38: Module 10 Diversity and Inclusion 10:00
    • 39: Module 11 Payroll Management 07:00

    • 40: Final Assessment 05:00
    • 41: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Sales Management, Customer Relationship Management with Customer Service

The Sales Management, Customer Relationship Management with Customer Service course combines core business disciplines to help you excel in managing sales teams and customer relations. Learn how to develop effective sales plans, use CRM systems to understand and engage customers, and deliver outstanding customer service.

The sales management section covers team leadership, sales forecasting, and negotiation tactics. CRM training focuses on managing customer data and improving customer loyalty through targeted marketing and personalised service. Customer service modules enhance your ability to communicate clearly, resolve conflicts, and maintain high satisfaction levels.

This flexible online course is perfect for professionals in sales, customer support, and business management who want to boost their skills and career prospects.

Certificate of Achievement for Sales Management, Customer Relationship Management with Customer Service Course

Upon successful completion of the Sales Management, Customer Relationship Management with Customer Service course, you will receive a certificate of achievement. This PDF certificate is provided completely FREE of charge.

Refund Policy

A 14-day refund policy applies to this Sales Management course. If you are not fully satisfied, you can easily request a refund through your dashboard within 14 days of purchase.

Who is this course for?

Perfect for sales professionals, team leaders, customer service managers, business owners, and anyone wanting to improve sales and customer relationship skills.

Requirements

No prior experience needed. Basic computer skills and internet access required for online learning.

Career path

Prepares for roles such as Sales Manager, CRM Specialist, Customer Service Manager, Account Manager, and Business Development Executive.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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