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Sales Management, Business Management with Customer Service - CPD Accredited cover image

Sales Management, Business Management with Customer Service - CPD Accredited
Skills Boost

4 Courses Bundle | Free 4 PDF Certificate | Lifetime Access | 24/7 Tutor Support | 100% Pass Rate | Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
6.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Sales Management, Business Management with Customer Service (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Sales Management, Business Management with Customer Service

  • [2025 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Sales Management, Business Management with Customer Service course

  • Course 01: Sales Management Level 5 Diploma
  • Course 02: Level 2 Business Management
  • Course 03: Customer Service Training
  • Course 04: Customer Relationship Management (CRM)

The Sales Management, Business Management with Customer Service course is a comprehensive programme designed to develop your leadership, sales, and customer service skills—essential for thriving in today’s competitive business environment. This course combines core principles of sales strategy, business operations, and customer relationship management to prepare you for management roles that drive revenue and foster client loyalty.

You’ll explore effective sales techniques, team leadership, target setting, and pipeline management alongside business management fundamentals like financial oversight, marketing, and organisational planning. The customer service component focuses on delivering excellent client experiences, handling complaints, and building long-term customer satisfaction.

Ideal for aspiring sales managers, business owners, team leaders, and customer service supervisors, this course delivers practical knowledge and skills applicable across industries including retail, B2B sales, hospitality, and service sectors. With an emphasis on real-world applications, you’ll learn to motivate teams, optimise business performance, and enhance customer engagement.

Delivered fully online and at your own pace, this course offers flexible learning to fit your busy schedule. Upon completion, you’ll receive a CPD-accredited certificate that is widely recognised by employers and professional bodies.

Whether you’re starting a career in sales, aiming to advance in business management, or seeking to improve customer service operations, this course equips you with the expertise to succeed and lead.

Key Highlights of the Sales Management, Business Management with Customer Service Course

  • CPD Accredited Corrse
  • Instant Free e-Certificate Upon Completion
    Receive your PDF certificate immediately after completing the course — at no extra cost.
  • 24/7 Tutor Support
    Access expert guidance and assistance whenever you need it throughout your learning journey.
  • No Hidden Fees
    All course materials and certification are included — no additional costs.
  • Lifetime Access to Course Content
    Learn at your own pace with unlimited access to all resources.
  • 100% Learning Satisfaction Guarantee
    We’re committed to delivering a valuable and rewarding learning experience.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Sales Management, Business Management with Customer Service

Included in course price

Curriculum

6
sections
35
lectures
6h 47m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 Essential Skills for Smart Selling 27:00
    • 3: Module 2 Techniques for Maximum Selling 23:00
    • 4: Module 3 Sales Presentation 13:00
    • 5: Module 4 Tactics for Overcoming Sales Objections 17:00
    • 6: Module 5 Body Language as a Sales Tool 07:00
    • 7: Module 6 Using Telephone as a Sales Tool 10:00
    • 8: Module 7 Understanding Relationship Selling 06:00
    • 9: Module 8 Role of Communication in Sales 05:00
    • 10: Module 9 The Selling Process 21:00
    • 11: Module 10 Relationships Between Sales and Marketing 04:00
    • 12: Module 11 Sales Key Account Management 09:00

    • 13: Module 1 Basic Concepts of Business Management 14:00
    • 14: Module 2 Basics of Human Resource Management 15:00
    • 15: Module 3 Basics of Customer Relationship Management 17:00
    • 16: Module 4 Basics of Performance Management 08:00
    • 17: Module 5 Basics of Risk Management 16:00

    • 18: Module 1 An Overview of Customer Service 25:00
    • 19: Module 2 Strategies for Understanding Your Customers 19:00
    • 20: Module 3 The Customer-Focused Organisation 08:00
    • 21: Module 4 Creating Customer Service Strategy 13:00
    • 22: Module 5 Training & Development for Effective Customer Service 11:00
    • 23: Module 6 Building Strong Relationship With Customers 24:00
    • 24: Module 7 Communication in Customer Service 08:00
    • 25: Module 8 Handling Complaints 09:00

    • 26: Module 1 An Overview of CRM 06:00
    • 27: Module 2 Understanding CRM Software 13:00
    • 28: Module 3 Understanding Traditional and Social CRM 10:00
    • 29: Module 4 Customer Lifecycle Management 11:00
    • 30: Module 5 Sales Funnel 09:00
    • 31: Module 6 Measuring CRM 05:00
    • 32: Module 7 Customer Engagement Management Strategies 07:00
    • 33: Module 8 How to Improve Customer Engagement 08:00

    • 34: Final Assessment 05:00
    • 35: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Sales Management, Business Management with Customer Service

This Sales Management, Business Management with Customer Service course is designed to build your skills in three vital business areas: sales, management, and customer care. You’ll gain practical training in creating and executing sales plans, managing business resources, and delivering outstanding customer service.

Learn how to lead sales teams effectively, set targets, and analyse sales performance. The business management element covers financial planning, marketing strategies, and organisational structure to improve business efficiency. The customer service section teaches communication skills, conflict resolution, and methods to exceed customer expectations.

Delivered online, the course is flexible and suitable for newcomers and experienced professionals looking to advance their careers. On completion, you’ll receive a certificate, helping you stand out in the job market and boost your professional development.

Certificate of Achievement – Sales Management, Business Management with Customer Service

Upon successful completion of the Sales Management, Business Management with Customer Service course, you will be awarded an official Certificate of Achievement, recognising your skills and commitment to professional development.

This certificate is provided entirely free of charge in a downloadable PDF format, making it easy to share with employers, add to your CV, or showcase on professional platforms such as LinkedIn.

Refund Policy

We offer a 14-day refund policy for this course. If you’re not completely satisfied, you can request a refund through your dashboard within 14 days of purchase — no questions asked.

Who is this course for?

Sales Management, Business Management with Customer Service

Ideal for aspiring sales managers, business owners, team leaders, customer service supervisors, and anyone seeking to improve their management, sales, and customer service skills in various industries.

Requirements

Sales Management, Business Management with Customer Service

No formal qualifications required. Basic English and computer skills needed. Suitable for beginners and professionals wanting to enhance business, sales, and customer service expertise.

Career path

Sales Management, Business Management with Customer Service

Graduates can pursue roles such as sales manager, business manager, customer service supervisor, account manager, or team leader in sectors like retail, hospitality, corporate sales, and service industries.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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