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Sales and Upselling Skills for Customer Service Advisor cover image

Sales and Upselling Skills for Customer Service Advisor
Academy for Health & Fitness

Updated 2026 | CPD Certified | 10 CPD Points | Free PDF Certificate | Tutor Support | Instant & Lifetime Access

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
5 Videos (with subtitles and transcripts)
Duration
1.3 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited Digital Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Hard Copy Certificate - £29.99
Assessment details
  • Assessment (included in price)
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Start Learning Today and Boost Your Skills

►►► Sales and upselling skills for Customer Service Advisor Admission Gifts ◄◄

★★ FREE CPD Accredited PDF Certificate | PDF Transcript | FREE Student ID | Assessment | Lifetime Access | Enrolment Letter ★★

Great customer service doesn’t just solve problems — it drives revenue, loyalty and long‑term growth. As per recent reports, UK businesses with strong customer engagement increase sales conversions by over 20 %, showing how vital sales and upselling abilities are for career success. Have you ever wondered how top advisers turn everyday enquiries into valued customer relationships and increased sales outcomes?

This Sales and Upselling Skills for Customer Service Advisor course equips learners with the fundamentals of understanding customer needs, effective upselling and cross‑selling techniques, strategies to navigate challenging sales conversations and methods for continuous improvement. You’ll explore how to confidently recognise opportunities, communicate value, handle objections and enhance overall customer satisfaction while contributing to your organisation’s performance.

Enrol in Sales and Upselling Skills for Customer Service Advisor to enhance your confidence, career progression and competitive edge. This course can support progression into customer‑centred sales roles, leadership pathways and valued adviser positions across diverse UK industries.

Learning Outcomes:

By completing this Sales and Upselling Skills for Customer Service Advisor course, learners will be able to:

  • Understand customer needs for effective sales and value communication.
  • Apply upselling and cross‑selling techniques to increase customer spend.
  • Handle challenging sales conversations with confidence and professionalism.
  • Use persuasive language that enhances customer engagement and outcomes.
  • Understand continuous improvement methods for ongoing sales growth.
  • Apply effective sales tactics during every customer service interaction.

This course supports careers in customer service, sales support, client engagement, account handling and commercial advisory roles across retail, hospitality, contact centres and professional services throughout the UK.

Why Enrol in This Sales and Upselling Skills for Customer Service Advisor Course?

  • Receive a FREE CPD QS Accredited Certificate upon successful completion
  • Get a free Student ID card (international delivery may incur a £10 postal charge)
  • Designed to be affordable and easy to follow
  • Fully online course with engaging learning materials
  • Lifetime access to course materials
  • 24/7 tutor support whenever you need help

Don’t miss this opportunity - enrol in the Sales and upselling skills for Customer Service Advisor today and take your first step towards achieving your goals.

Certificates

Assessment details

Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 5 Videos (with subtitles and transcripts)

Duration: 1h and 16m

Description

Boost your career prospects with the Sales and upselling skills for Customer Service Advisor course today.

This Sales and Upselling Skills for Customer Service Advisor course is designed to provide essential insights and valuable knowledge to support your career growth or personal development. With engaging content and easy-to-follow materials, you can learn with confidence at your own pace.

The Course Curriculum of Sales and Upselling Skills for Customer Service Advisor:

  • Module 1: Introduction
  • Module 2: Understanding Customer Needs for Effective Sales
  • Module 3: Upselling and Cross-Selling Techniques
  • Module 4: Overcoming Challenges in Sales Conversations
  • Module 5: Continuous Improvement in Sales and Upselling

How will I receive my Sales and upselling skills for the Customer Service Advisor Certificate?

After finishing the course, you will be able to claim your certificate as proof of completion.

  • PDF Certificate: Free (Previously £12.99)
  • CPD QS Accredited Hard Copy Certificate: £29.99

Who is this course for?

The Sales and upselling skills for Customer Service Advisor course is ideal for:

  • Learners looking to build knowledge in this area
  • Professionals seeking to enhance their skills
  • Individuals exploring career opportunities in the sector
  • Anyone interested in gaining a deeper understanding of the subject

Requirements

This Sales and Upselling Skills for Customer Service Advisor course has no formal entry requirements. No prior experience is needed, making it suitable for both beginners and experienced learners. A device with internet access is recommended.

Career path

Completing the course will help you develop essential knowledge to support career opportunities in related sectors.

  • Customer Service Advisor — £19,000–£28,000
  • Sales Support Specialist — £21,000–£32,000
  • Account Handler — £22,000–£36,000
  • Business Development Representative — £24,000–£38,000
  • Client Relationship Executive — £23,000–£37,000
  • Customer Retention Specialist — £20,000–£33,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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