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Sales And Customer Service Training

Skill Success


£29 inc VAT
Study method
No formal qualification
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

9 students purchased this course

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This course includes lifetime access so you can complete it at your own speed.

This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand.

Benefits of taking this course include:

  • Unlimited and lifetime access to the course
  • Learn the course at your own pace
  • Course can be accessed on any platform
  • 24/7 Customer support


Certificate of completion

Digital certificate - Included

Course media


Who this course is for:

  • Entrepreneurs
  • Customer service representatives
  • Anyone who works in Sales

What you'll learn:

  • How to provide excellent customer service
  • How to close sales
  • How to handle difficult customers
  • How to manage customer needs

Sales plays a big role in a business’ success. It goes without saying how sales training can help you and your business continuously grow. Get those sales using the methods discussed in this course.

In addition, you will learn effective customer service techniques to get new customers, retain your existing customers, promote and protect your brand, and many more.

Sales And Customer Service Training will cover the following topics:

Section 1 - Sales And Customer Service Training

  • Downloadable Resources
  • Abusive Customers
  • An Introduction To Contact Centres
  • Answering The Telephone
  • Award Winning Emails
  • Award Winning Social Media Interactions
  • Award Winning Telephone Techniques Part 1
  • Award Winning Telephone Techniques Part 2
  • Closing The Sale
  • Customer Service Advanced
  • Customer Service Excellence
  • Difficult Customer Types
  • Difficult Customers Advanced
  • Door To Door Sales
  • Emotional Clients And Colleagues
  • Fix The Customer First
  • Handling Difficult Customers
  • Introduction To Selling
  • Keeping Your Customers Informed
  • Know Your Business
  • Listening Skills
  • Managing Customer Needs
  • Negotiation Skills
  • Outbound Calling
  • Positive First Impressions
  • Questioning Skills
  • Retail Sales
  • Service Requests
  • Showing Empathy
  • Telephone Call Control
  • Thinking On Your Feet

Who is this course for?

This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand.


No prior knowledge is required to take this course.

Career path


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.