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Sales And Customer Service Training


Skill Success

Summary

Price
Save 81%
£29 inc VAT (was £157)
Offer ends 11 July 2020
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

1 student purchased this course

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Overview

This course includes lifetime access so you can complete it at your own speed.

This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand.

Benefits of taking this course include:

  • Unlimited and lifetime access to the course
  • Learn the course at your own pace
  • Course can be accessed on any platform
  • 24/7 Customer support

Course media

Description

Sales plays a big role in a business’ success. It goes without saying how sales training can help you and your business continuously grow. Get those sales using the methods discussed in this course.

In addition, you will learn effective customer service techniques to retain your existing customer, protect your brand and many more important factors.

What you’ll learn:

  • How to provide excellent customer service
  • How to close sales
  • How to handle difficult customers
  • How to manage customer needs

This course is for:

  • Entrepreneurs
  • Customer service representatives
  • Anyone who works in Sales

Sales And Customer Service Training will cover the following topics:

Section 1 - Sales And Customer Service Training

  • Downloadable Resources
  • Abusive Customers
  • An Introduction To Contact Centres
  • Answering The Telephone
  • Award Winning Emails
  • Award Winning Social Media Interactions
  • Award Winning Telephone Techniques Part 1
  • Award Winning Telephone Techniques Part 2
  • Closing The Sale
  • Customer Service Advanced
  • Customer Service Excellence
  • Difficult Customer Types
  • Difficult Customers Advanced
  • Door To Door Sales
  • Emotional Clients And Colleagues
  • Fix The Customer First
  • Handling Difficult Customers
  • Introduction To Selling
  • Keeping Your Customers Informed
  • Know Your Business
  • Listening Skills
  • Managing Customer Needs
  • Negotiation Skills
  • Outbound Calling
  • Positive First Impressions
  • Questioning Skills
  • Retail Sales
  • Service Requests
  • Showing Empathy
  • Telephone Call Control
  • Thinking On Your Feet

Who is this course for?

This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand.

Requirements

No prior knowledge is required to take this course.

Career path

None

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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