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Sales Advisor Course - CPD Accredited

Exam Is Included With The Course Price | Tutor Support | Instant Result | | No Hidden Fees | 12 Months Access

One Education


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£14 inc VAT (was £425)
Offer ends 16 December 2019
Study method
Online, self-paced
4 Hours
Access to content
12 Months
2 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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A sales advisor plays a crucial role in customer service and the customer journey. Their number one responsibility is to assist shoppers and impart specialist knowledge to help them with their shopping choices. In this Sales Advisor Course, you will learn the art of excellent customer service, explore the role of a sales advisor and the practices and principles of maintaining a store to enhance the customers’ experience.

This course is ideal for those who are just starting out in the retail industry and wish to develop the fundamental skills to fast track their career. You will gain a solid understanding of consumer trends and what customers want, and be trained on how to handle payments, manage complaints and much more.

Highlights of The Sales Advisor Course:

  • Get an in-depth introduction to the retail industry and current sales trends
  • Understand the key responsibilities of a sales advisor and the skills required for this role
  • Learn the secrets to delivering excellent customer service and understand what your customers want
  • Learn how to maintain the store environment and ensure its order and cleanliness
  • Be able to deal with customer complaints in a patient and constructive manner
  • Develop essential communication, teamwork and customer-facing skills
  • Gain a recognised qualification in sales advising to kickstart your career
  • Discover tips, tricks and strategies for assisting customers and advising them on their purchases

Course media


Course Curriculum

We’ve taken this comprehensive Sales Advisor Course and broken it down into 10 manageable units which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Sales skills. It really is a sure pathway to success.

This course is designed with the following modules:

Sales Administrator

  • Course Overview
  • Focusing on Your Customer
  • What Influences People in Forming Relationships?
  • Disclosure
  • How to Win Friends and Influence People
  • Communication Skills for Relationship Selling
  • Non-Verbal Messages
  • The Handshake
  • Small Talk
  • Networking

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Who is this course for?

This course is suitable for those who are interested in working in the retail industry in customer service roles. This is an entry-level training program with no previous experience required.


This course is compatible with all kinds of devices and the age requirement for this Sales Advisor Course is 16. So, basically, everyone can take this course to acquire this skills that are necessary.

Career path

On successful completion, learners will have the practical skills and knowledge to work in a wide range of customer-facing roles, such as:

  • Sales Advisor
  • Retail Sales Assistant
  • Sales associate
  • Sales Consultant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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