Risk and Crisis Management
Classroom based course with study materials, lecturer support and CPD Hours included
London Training For Excellence
Summary
- Tutor is available to students
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Overview
Description
Day 1 - What should be in place before the event?
- Understanding Crisis Management
How to manage a crisis?
Virtually every crisis contains the seeds of success as well as the roots of failure
The Rationale of the Crisis Manager
- Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism
- Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
- Who else inside and outside the organisation should be involved?
- Evaluating your risks and vulnerabilities; Consider the worse-case scenarios
- Who decides who sits in the \'hot-seat\'?
Case Studies, why some companies fail and others survive?
Day 2 - Pre-planning, who and what else should be considered?
- Who owns the mitigation process?
Self-evaluating questionnaires
- Developing and Implementing Emergency Plans
Twelve point check list covering the whole planning process
Mutual Aid arrangements
Company-wide strategic contingency plans
Service or departmental plans
Building evacuation plans
- Crisis Management and Communications. Emergency Centre/s
- Developing and implementing a Business Continuity Management (BCM) strategy
- Business Impact Analysis. Case Study and Workshop
Day 3 - Dealing with a crisis - the \'communications\' perspective
- Command and Control Issues
Operational (at the scene)
Tactical (at the forward control point/incident command)
Strategic (boardroom level/emergency operations centre)
- On Scene Crisis Management, essential elements for success
- Reputation Management - Managing the Media. \'How to\' sessions include
Organising a Press Conference
Conducting Radio and Television Interviews
- Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario
Day 4 - Incident Management & Aftermath
- Alerting and Warning. Case Studies. What can go right and what can go wrong
- Major Incident Simulation - Role Playing Workshop
Syndicate selection
Reporting back
- Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
The psychological effects during and after an incident involving injuries - and worse
Looking after yourself and your staff
- Questionnaire, are your batteries in good condition?
Day 5 - Leadership Behaviour and Behavioural Safety
- Validating plans and procedures
Discuss the four types of exercise
How to get the most out of an exercise
- Post Incident evaluations
De-briefing skills - managing the de-briefs - hot and cold
- Critique report writing, executive summaries and recommendations
How to keep all \'stakeholders\' informed
Prioritising the Recommendations
Examples of critique questionnaires
- Closing the loop. How to continue the process
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