Retail Sales Assistant Course - CPD Accredited

CPD endorsed Certification

One Education


Save 97%
£14 inc VAT (was £425)
Offer ends 20 May 2019
Study method
Online, self-paced
15 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

52 students purchased this course

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An efficient retail sales assistant has to be a genius organiser with the flexibility to do different tasks, able to work individually or in a group, ability to be friendly and polite, having enough stamina to keep going even when tired, or under pressure.

We have carefully outlined this course to teach everything you need to know about becoming an efficient retail sales assistant.

In this course, you will understand the functions and responsibilities of a retail assistant and acquire the essential skills, and give yourself a competitive advantage over your fellow petitioners.

Check out our Retail Sales Assistant Course, find out every ins and outs of the retail industry. You will also equip with a broad knowledge regarding handle customer service, ensure transactions go smoothly and operate process payments and maintain a high level of customer service, records and accounts and more.

Highlights of the Retail Sales Assistant Course:

  • Gain an understanding of every perspective of Retail Management and handling Merchandise in Retail Management.
  • Get insider information into the sales process and POS (Point of Sale) Retail System.
  • Grasp the importance of Consumer Behaviour and Communication in Retail Industry.
  • Get a firm understanding of Customer Expectations and effective Inventory Management.
  • Learn how Psychology plays a significant role in the Retail Industry.
  • Explore the best possible approaches to develop store security.
  • Learn how to get winning deals by appropriately negotiating with suppliers.
  • Determine different levels of Customer Satisfaction and practices for increasing Brand Loyalty.
  • Identify the role of Coupons in Retail Marketing including the health and safety obligations for retailers.
  • Receive a detailed overview of the Consumer Rights Act.

Course media


We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success

Course Design

This course is designed with the following modules:

Module 01

  • Introduction to Retail Management
  • Handling Merchandise in Retail Management
  • Structure of Your Business
  • The Sales Process and Checkout
  • POS (Point of Sale) Retail System
  • Importance of Consumer Behaviour
  • Importance of Communication in Retail Industry

Module 02

  • Understanding Customer Expectations
  • Customer Service And Customer Satisfaction In Retailing
  • Customer Value And Satisfaction
  • Effective Inventory Management
  • Choosing a Retail Store Location
  • Provide Customer Service Excellence To The External Customer
  • Provide Customer Service Excellence To The Internal Customer
  • Standards of Performance

Module 03

  • Retail Psychology
  • Manage Your Suppliers
  • Negotiate The Right Deal With Suppliers
  • Develop Store Security Procedures
  • Management Skills For Leading Your Team
  • Retail Marketing

Module 04

  • The Retail Marketing Mix
  • Levels Of Customer Satisfaction
  • Brand Loyalty
  • Customer Satisfaction Questionnaire
  • Role of Coupons in Retail Marketing
  • Retail Brand Management
  • Health And Safety Obligations For Retailers
  • Consumer Rights Act

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

While I receive a certificate of completion?

Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at an additional cost.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Retail Sales Assistant Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career path

  • With experience you could become a retail manager or departmental manager.
  • You could specialise in customer services or buying merchandise.
  • You could also set up and run your own independent shop or stall.

Questions and answers

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Saku asked:

Hi, can I do this course in my iPhone?


Dear Saku, Thank you for contacting us. The course is delivered through our online learning platform, accessible through any internet-connected device. Thanks

This was helpful. Thank you for your feedback.

jessica asked:

is the course delivered in audio


Dear Jessica, Thanks for contacting us. This course is text-based. Many thanks, Help Desk

This was helpful. Thank you for your feedback.

Emma asked:

on average how long does it take to complete this course?


Hi Emma, Thanks for the question. The estimated course duration is 11 hours, however, you will get one-year access to the course when you will purchase it. You will be able to complete the course anytime within a year. Thanks.

This was helpful. Thank you for your feedback.

Tracy asked:

Can this course be done on a Mac computer? thanks


Hi Tracy, Thanks for reaching out. Our platform is accessible from almost all the major devices including the Mac. Thanks.

This was helpful. Thank you for your feedback.

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