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Retail Operations Certificate Level 2 RQF

Course materials, tutor support and certificate included in the price - study at home via Online or Paper study.

NCC Home Learning


£429 inc VAT
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12 month interest-free payment plan available

Study method
Distance learning, self-paced
160 hours
Level 2 Certificate in Understanding Retail Operations (QCF)
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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All retail businesses need customers to not only survive but thrive. If a retail outlet wants to perform well, they need to ensure that they provide the best possible experience for customers. The retail landscape is very competitive, so ensuring your store can compete is essential. If you want to develop your knowledge of what makes a successful retail business and attract customers through your store, the Retail Operations Certificate is perfect for anyone working in this challenging sector.

This RQF Level 2 course will help you define your knowledge of the retail selling process, how to manage teams, resolve customer queries and more. Whether you’re new to the retail landscape or ready to take your career to new heights, this course is the best place to start your journey.


Level 2 Certificate in Understanding Retail Operations (QCF)

Regulated by Ofqual



  • Unit 1 - Understanding Customer Service in the Retail Sector
  • Unit 2 - Understanding the Retail Selling Process
  • Unit 3 - Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Unit 4 - Understanding how a Retail Business Maintains Health and Safety on its Premises
  • Unit 5 - Understanding Retail Consumer Law
  • Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment
  • Unit 7 - Understanding Security and Loss Prevention in a Retail Business
  • Unit 8 - Understanding the Handling of Customer Payments in a Retail Business

Entry requirements

  • No previous knowledge required

Course features

  • 12 months expert tutor support
  • Certificate of completion

Professional recognition

  • NCFE
    NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals.


The student will complete a portfolio of evidence by successfully completing all of the exercises at the end of each unit. This portfolio is assessed by your tutor who will mark and sign off each completed unit of study.


No previous experience or knowledge is required to apply for this course. You can choose when to start the course at any point up to 12 months from initial registration with complete tutor support.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.