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Retail Operations Certificate Level 2 RQF

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Summary

Price
£429 inc VAT
Finance options

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12 month interest-free payment plan available
Study method
Distance learning
Duration
160 hours · Self-paced
Qualification
Level 2 Certificate in Understanding Retail Operations (RQF)
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card available but not included in price What's this?
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Overview

All retail businesses need customers to not only survive but thrive. If a retail outlet wants to perform well, they need to ensure that they provide the best possible experience for customers. The retail landscape is very competitive, so ensuring your store can compete is essential. If you want to develop your knowledge of what makes a successful retail business and attract customers through your store, the Retail Operations Certificate is perfect for anyone working in this challenging sector.

This RQF Level 2 course will help you define your knowledge of the retail selling process, how to manage teams, resolve customer queries and more. Whether you’re new to the retail landscape or ready to take your career to new heights, this course is the best place to start your journey.

Qualification

Level 2 Certificate in Understanding Retail Operations (RQF)

Regulated by Ofqual
Northern Council for Further Education logo

Description

Units

  • Unit 1 - Understanding Customer Service in the Retail Sector
  • Unit 2 - Understanding the Retail Selling Process
  • Unit 3 - Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Unit 4 - Understanding how a Retail Business Maintains Health and Safety on its Premises
  • Unit 5 - Understanding Retail Consumer Law
  • Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment
  • Unit 7 - Understanding Security and Loss Prevention in a Retail Business
  • Unit 8 - Understanding the Handling of Customer Payments in a Retail Business

Entry requirements

  • No previous knowledge required

Course features

  • 12 months expert tutor support
  • Certificate of completion

Professional recognition

  • NCFE CACHE (Council for Awards in Care, Health and Education) are a leading awarding organisation specialising in in the care and education sector. CACHE endorse a range of qualifications to individuals and organisations throughout the UK and internationally.

Assessment

The student will complete a portfolio of evidence by successfully completing all of the exercises at the end of each unit. This portfolio is assessed by your tutor who will mark and sign off each completed unit of study.

Course features

  • 12 months expert tutor support
  • Certificate of completion
  • Once enrolled you will be eligible to apply for a TOTUM PRO student card to enjoy a variety of student discounts across the UK

Requirements

No previous experience or knowledge is required to apply for this course. You can choose when to start the course at any point up to 12 months from initial registration with complete tutor support.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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