Retail Operations Certificate Level 2 RQF

NCC Home Learning


£432 inc VAT
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12 month interest-free payment plan available

Study method
Distance learning, self-paced
160 Hours
Level 2 Certificate in Understanding Retail Operations (QCF)
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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All retail businesses need customers to not only survive but thrive. If a retail outlet wants to perform well, they need to ensure that they provide the best possible experience for customers. The retail landscape is very competitive, so ensuring your store can compete is essential. If you want to develop your knowledge of what makes a successful retail business and attract customers through your store, the Retail Operations Certificate is perfect for anyone working in this challenging sector.

This RQF Level 2 course will help you define your knowledge of the retail selling process, how to manage teams, resolve customer queries and more. Whether you’re new to the retail landscape or ready to take your career to new heights, this course is the best place to start your journey.


Level 2 Certificate in Understanding Retail Operations (QCF)
Regulated by Ofqual



  • Unit 1 - Understanding Customer Service in the Retail Sector
  • Unit 2 - Understanding the Retail Selling Process
  • Unit 3 - Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Unit 4 - Understanding how a Retail Business Maintains Health and Safety on its Premises
  • Unit 5 - Understanding Retail Consumer Law
  • Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment
  • Unit 7 - Understanding Security and Loss Prevention in a Retail Business
  • Unit 8 - Understanding the Handling of Customer Payments in a Retail Business

Entry requirements

  • No previous knowledge required

Course features

  • 12 months expert tutor support
  • Certificate of completion

Professional recognition

  • NCFE
    NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals.


The student will complete a portfolio of evidence by successfully completing all of the exercises at the end of each unit. This portfolio is assessed by your tutor who will mark and sign off each completed unit of study.


No previous experience or knowledge is required to apply for this course. You can choose when to start the course at any point up to 12 months from initial registration with complete tutor support.

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