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Retail Management with Customer Service, Communication Skills & Business Administration cover image

Retail Management with Customer Service, Communication Skills & Business Administration
Training Edge

4 in 1 Bundle | Free 4 PDF Certificate Included | FREE MCQ ASSESSMENT | Instant Access | 14 Day Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Course format
2 Videos (with subtitles and transcripts), 17 PDFs and 1 Quiz
Duration
9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • 4 Certificates - Free
  • Reed Courses Certificate of Completion - Free
Assessment details
  • MCQ Based Online EXAM (included in price)
55 students purchased this course

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Overview

Retail Management, Customer Service, Communication Skills & Business Administration

  • Latest Update
  • 14-Day Money Back Guarantee
  • 4 Courses Bundle
  • FREE MCQ EXAM + Unlimited Retakes

Imagine the scenario - you are purchasing several courses of your interest separately vs you are getting all these courses together in a BUNDLE. Which one would be more convenient in terms of both ease and money? Yes, it’s the BUNDLE one. Therefore, we have created this bundle for learners like you.

The following courses are included

  • Course 01: Retail Management
  • Course 02: Customer Service
  • Course 03: Communication Skills
  • Course 04: Business Administration

This Retail Management, Customer Service, Communication Skills & Business Administration is composed of a TOTAL OF 4 COURSES. The courses in this Retail Management, Customer Service, Communication Skills & Business Administration have been selected carefully keeping your need and interest in mind.

When you study one course you might feel the need of another course to understand a particular topic better! These courses complement each other. Our Retail Management, Customer Service, Communication Skills & Business Administration is such a course where you will find close connections with one course to another.

Moreover, with this Retail Management, Customer Service, Communication Skills & Business Administration course you will be able to maximise your career prospects through a customised journey whether you are seeking for new opportunities or updating your knowledge and skills in the relevant field. This Retail Management, Customer Service, Communication Skills & Business Administration could be the vital cog in your career wheel moving toward success.

Enrolling in this course will allow you to grab the opportunity to get free pdf certificates for all the courses included in this bundle. So, without any further delay, take this exclusive Retail Management, Customer Service, Communication Skills & Business Administration and start experiencing a positive impact in your personal and professional life.

Certificates

Assessment details

MCQ Based Online EXAM

Included in course price

  • FREE MCQ exams with unlimited retakes
  • Instant Results & Certificate

Curriculum

This course contains

Format: 2 Videos (with subtitles and transcripts), 17 PDFs and 1 Quiz

Duration: 9h and 3m

    • 1: Module 1 Essential Skills for Smart Selling 27:00
    • 2: Module 2 Productivity Techniques for Maximum Selling 23:00
    • 3: Module 3 Understanding Relationship Selling 06:00
    • 4: Module 4 Role of Communication in Sales 05:00
    • 5: Module 5 The Selling Process 21:00
    • 6: Module 6 The Importance of Consumer Behaviour 09:00
    • 7: Module 7 Dealing with Difficult Customers 18:00
    • 8: Module 8 Dealing with Suppliers 19:00
    • 9: Module 9 Dealing with the Management of Stock 21:00

    • 10: Module 1 An Overview of Customer Service 25:00
    • 11: Module 2 Strategies for Understanding Your Customers 19:00
    • 12: Module 3 The Customer-Focused Organisation 13:56
    • 13: Module 4 Creating Customer Service Strategy 13:00
    • 14: Module 5 Training & Development for Effective Customer Service 11:00
    • 15: Module 6 Building Strong Relationship With Customers 24:00
    • 16: Module 7 Communication in Customer Service 11:56
    • 17: Module 8 Handling Complaints 09:00

    • 18: Communication Skills 3:32:00

    • 19: Business Administration 49:00

    • 20: Final Exam 06:00

Description

1: Retail Management

  • Module 1: Essential Skills for Smart Selling
  • Module 2: Productivity Techniques for Maximum Selling
  • Module 3: Understanding Relationship Selling
  • Module 4: Role of Communication in Sales
  • Module 5: The Selling Process
  • Module 6: The Importance of Consumer Behaviour
  • Module 7: Dealing with Difficult Customers
  • Module 8: Dealing with Suppliers
  • Module 9: Dealing with the Management of Stock

_______________________________________________________________________________________________
Course 02: Customer Service

  • Module 1: An Overview of Customer Service
  • Module 2: Strategies for Understanding Your Customers
  • Module 3: The Customer-Focused Organisation
  • Module 4: Creating Customer Service Strategy
  • Module 5: Training & Development for Effective Customer Service
  • Module 6: Building Strong Relationship With Customers
  • Module 7: Communication in Customer Service
  • Module 8: Handling Complaints

_______________________________________________________________________________________________
Course 03: Communication Skills

  • Module 1: Nature and Scope of Communication
  • Module 2: Communication Barriers
  • Module 3: Listening Skills
  • Module 4: Oral Communication
  • Module 5: Presentation Skills
  • Module 6: Non-verbal Communication
  • Module 7: Written Communication
  • Module 8: Feedback and Counselling Skills

_______________________________________________________________________________________________
Course 04: Business Administration

  • Module 1: An Overview of Business Administration
  • Module 2: Understanding Administrative Management
  • Module 3: Human Resource Management
  • Module 4: Performance Management
  • Module 5: Resource Management
  • Module 6: Understanding Leadership and Management
  • Module 7: Risk Management

_______________________________________________________________________________________________

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Who is this course for?

This Retail Management, Customer Service, Communication Skills & Business Administration is perfect for learners looking for several similar courses at one place with an affordable price. You can take this bundle Whether you are a student, young professional, or seasoned professional.

Requirements

There are no formal requirements to enrol in this course. We expect you to be a great enthusiast for learning and thus increasing your knowledge and skills.

Career path

This course is not a direct entry for any job. However, with the knowledge and skills you will gain from this course will widen your opportunities in the job sector.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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