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Retail Management & Merchandising

Free PDF Certificate | Tutor Support & Assessment Included | 1 Year Access



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£14 inc VAT (was £359)
Offer ends 24 January 2022
Study method
Online, self-paced
6 hours
Access to content
1 year
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

43 students purchased this course

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Follow your dreams by enrolling on the Retail Management & Merchandising course today and develop the experience, skills and knowledge you need to enhance your professional development. Retail Management & Merchandising will help you arm yourself with the qualities you need to work towards your dream job.

Study the Retail Management & Merchandising training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Retail Management & Merchandising course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Retail Management & Merchandising course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Retail Management & Merchandising course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Retail Management & Merchandising course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Retail Management & Merchandising course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Retail Management & Merchandising course. The Retail Management & Merchandising course is designed by industry experts and is tailored to help you learn new skills with ease.

The Retail Management & Merchandising is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Retail Management & Merchandising when it suits you. Access the Retail Management & Merchandising course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Retail Management & Merchandising course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Retail Management & Merchandising now and start learning instantly!

What You Get Out Of Studying Retail Management & Merchandising With Janets:

  • Receive a free e-certificate upon successful completion of the Retail Management & Merchandising course
  • Get taught by experienced, professional instructors
  • Study at a time and pace that suits your learning style
  • Get instant feedback on assessments
  • 24/7 help and advice via email or live chat
  • Get full tutor support on weekdays (Monday to Friday)

Course media


The Retail Management & Merchandising training course is delivered through Janets’ online learning platform. Access the Retail Management & Merchandising content from any internet-enabled device whenever or wherever you want to. The Retail Management & Merchandising course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Retail Management & Merchandising Course Curriculum:

Retail Management & Merchandising Course has been developed with the following modules:

Module 01: Introduction to Retail Management

  • Definitions of Retailing
  • A History of Retail Developments in The UK
  • The Development and Scope of Retail Marketing Theory and Practice
  • Retail Industry Associations
  • Retailer Categories and Business Formats

Module 02: Retail Strategy

  • Strategy Defined
  • Developing a Strategy Framework
  • Strategy Framework 1
  • Strategy Framework 2
  • Strategy Framework 3

Module 03: Retail Buying and Merchandising

  • Buying and Merchandising Roles
  • Centralised and Decentralised Buying
  • Organisational Buying Theories
  • Buying Own-Label Merchandise
  • The Retail Buying Cycle

Module 04: Retail Pricing

  • Introduction
  • Retail Market Levels – Mass Market, Middle-Market and Luxury
  • Retail Pricing – Objectives and Strategies
  • Cost-Orientated Pricing
  • Competition-Orientated Pricing

Module 05: Supply Chain Management in Retailing

  • Introduction
  • Efficient Inventory Planning
  • Integrated Supply Chain
  • Vendor Management
  • Warehouse Management

Module 06: The Sales Process and Dealing with Customers at the Checkout

  • Introduction
  • The Checkout and Basic Requirements
  • The Importance of the Point of Sale Concept
  • The Personal Characteristics Required for Dealing with this Process
  • Be friendly

Module 07: Importance of Consumer Behaviour

  • Introduction
  • What We Mean by Consumer Behaviour
  • How to Interpret Consumer Behaviour for your Own Advantage
  • How to Deal with Issues Related to the Behaviour
  • Unable to Find Products

Module 08: Taking Trends and Targeting Customers Effectively

  • Introduction
  • Why Trends are Important to Your Store
  • How to Take Advantage of the Trends in an Efficient Manner
  • Why Targeting Customers is so Effective
  • How to Target Customers in the Best Possible Way

Module 09: The Importance of Communicating with Customers

  • Introduction
  • What We Mean by Communication
  • How to Talk to Customers
  • Do Not Get too Close and Personal
  • Do Not be Over the Top With Details
  • Watch Your Body Language

Module 10:Choosing a Retail Location

  • Introduction
  • Why are Locations Important
  • A Framework for Location Decision-Making
  • What Types of Locations Do Retailers Use?
  • How Do Retailers Make Location Decisions?
  • Site-Specific Issues
  • The Planning System

Module 11:Retail Psychology

  • Introduction
  • The Basics of the Psychology of the Store
  • What You Are Trying to Achieve with Psychology
  • Making People Feel as If You are Their Best Friend
  • The Use of Reusable Bags
  • The Use of Seats

Module 12:Negotiate the Right Deal with Suppliers

  • Introduction
  • How to Ensure You Have the Correct Suppliers
  • Research
  • Are They Reliable?
  • Have You Heard of Them Before?
  • How Quickly Will They Get Products to You?

Module 13:Develop Store Security Procedures

  • Introduction
  • The Basics of Security
  • Clothes Store
  • Food Store
  • Jewels or High-Value Items
  • The Types of Security Needed in Store

Module 14:Management Skills for Leading Your Team

  • Introduction
  • The Importance of Getting the Right Team Together
  • How to Unite Your Team
  • Consider Team-Building
  • Dealing With Issues Within Your Team
  • Some Team Members Do Not Get on With One Another

Module 15:Selling in Multiple Channels

  • Introduction
  • Mail order
  • Direct marketing
  • Online retailing
  • Consumer engagement
  • Long-tail effect

Module 16: Retail Brand Management

  • Introduction
  • Brand Management
  • Brand Management Focuses on How Your Brand Is Perceived
  • The Keys to Successfully Managing Your Brand
  • Build That Connection
  • Fully Understand Your Customers

Module 17: Health & Safety for Retail Stores

  • Introduction
  • The Importance of Following the Health & Safety Regulations
  • The Consequences of Not Following the Rules
  • The Key Rules to Implement in Your Store
  • Produce Your Own Health and Safety Policy
  • Staff Training

Module 18: Consumer Rights Act

  • Introduction
  • The Key Rights Held by the Customer
  • The Return of Faulty Goods
  • Goods That Cannot Be Repaired
  • Limits to Delivery Times
  • What You Are Allowed to Do as a Trader

Method of Assessment

To successfully complete the Retail Management & Merchandising course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Retail Management & Merchandising course.


All students who successfully complete the Retail Management & Merchandising course can instantly download their free e-certificate. You can also purchase a hard copy of the Retail Management & Merchandising course certificate, which will be delivered by post for £9.99.

Who is this course for?

The Retail Management & Merchandising is ideal for those who already work in this sector or are an aspiring professional. This Retail Management & Merchandising course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.


The Retail Management & Merchandising is open to all students and has no formal entry requirements. To study the Retail Management & Merchandising course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Career path

The Retail Management & Merchandising is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Retail Management & Merchandising and gain an highly valuable skill that will help you excel in finding your ideal job.

Questions and answers

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Mary asked:

Is this Retail Management & Merchandising Course CPD Accredited?


Hi Mary, Thank you for taking an interest. This course is CPD accredited. Stay safe.

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.