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Retail Management: Merchandising, Sales and Customer Communications - CPD Certified cover image

Retail Management: Merchandising, Sales and Customer Communications - CPD Certified
Skills Boost

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Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
2.6 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Retail Management: Merchandising, Sales and Customer Communications (included in price)
Additional info
  • Tutor is available to students

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Overview

Retail Management: Merchandising, Sales and Customer Communications

  • [2025 Updated Course]
  • 14 Day Money Back Guarantee

Step into a leadership role in the fast-paced retail world with our Retail Management: Merchandising, Sales and Customer Communications course. This comprehensive training is designed for aspiring or current retail professionals who want to master the key elements of store management, visual merchandising, sales strategy, and customer service excellence.

You’ll explore how successful retail operations are run, from the shop floor to senior management. Learn how to maximise sales, manage staff, optimise product displays, and develop effective customer communication techniques that boost brand loyalty and revenue. This course also covers essential retail topics such as inventory control, POS systems, customer psychology, and sales forecasting.

Whether you’re managing a boutique, working in a supermarket, or handling an eCommerce store, the knowledge gained will help you create engaging customer experiences and hit sales targets. You’ll also understand how to align merchandising plans with marketing and seasonal trends.

If you're looking to grow in the retail sector with a strong foundation in sales, customer relations, and merchandising, this is the course for you.

Key Highlights of the Retail Management: Merchandising, Sales and Customer Communications Course

  • Free e-certificate issued instantly upon successful completion
  • 24/7 tutor support available throughout your studies
  • No hidden fees – transparent pricing with no surprises
  • Lifetime access to all course materials for flexible, self-paced learning
  • 100% learning satisfaction guarantee for your peace of mind

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Retail Management: Merchandising, Sales and Customer Communications

Included in course price

Curriculum

3
sections
12
lectures
2h 38m
total

    • 1: Intro Video 01:14

    • 2: Module 1 Essential Skills for Smart Selling 27:00
    • 3: Module 2 Productivity Techniques for Maximum Selling 23:00
    • 4: Module 3 Understanding Relationship Selling 06:00
    • 5: Module 4 Role of Communication in Sales 05:00
    • 6: Module 5 The Selling Process 21:00
    • 7: Module 6 The Importance of Consumer Behaviour 09:00
    • 8: Module 7 Dealing with Difficult Customers 18:00
    • 9: Module 8 Dealing with Suppliers 19:00
    • 10: Module 9 Dealing with the Management of Stock 21:00

    • 11: Final Assessment 05:00
    • 12: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Retail Management: Merchandising, Sales and Customer Communications

The Retail Management: Merchandising, Sales and Customer Communications course offers in-depth training to develop leadership and operational skills essential in modern retail environments. Covering key areas of retail operations, the course focuses on how to effectively manage product presentation, team performance, and customer interaction.

Whether you're looking to manage a retail team, boost store performance, or build better customer relationships, this course will help you achieve your goals. It also includes practical tips for improving store layout, upselling, and responding to customer feedback professionally.

Perfect for those working in fashion, supermarkets, electronics, or customer service roles, this course will give you the tools to succeed in today’s competitive retail landscape.

Certificate of Achievement – Retail Management: Merchandising, Sales and Customer Communications Course

Upon successful completion of the Retail Management: Merchandising, Sales and Customer Communications course, you will receive a Certificate of Achievement. This PDF certificate is provided completely free of charge, giving you immediate, recognised proof of your success.

Who is this course for?

Ideal for store managers, retail supervisors, sales advisors, and anyone seeking a career in retail management, merchandising, or customer service. Perfect for professionals looking to improve communication and sales skills in any retail setting.

Requirements

No prior qualifications required. A passion for sales, customer service, or retail and basic English proficiency is recommended. Accessible online and ideal for beginners or professionals looking to upskill in retail management.

Career path

Qualify for roles such as Retail Manager, Visual Merchandiser, Sales Supervisor, Store Assistant Manager, or Customer Experience Leader in fashion, food, tech, or high street retail environments.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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