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Retail Management Certification With Customer Service Training Level 3 cover image

Retail Management Certification With Customer Service Training Level 3
Skill Arts

02 Premium Course Bundle | CPD Certified | Free Certificate | Lifetime Access | Easy Refund | Tutor Support

Summary

Price
£19.50 inc VAT
Study method
Online, On Demand 
Duration
1.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

Retail Management Certification With Customer Service Training Level 3

Advance your career in Retail Management and Customer Service with our Level 3 Certification. This course provides a comprehensive understanding of Retail Management, from pricing and merchandising to customer care strategies. Equip yourself with the essential skills in Retail Management and Customer Service to enhance business performance and customer satisfaction.

Learning Outcomes

  • Gain a thorough understanding of Retail Management principles and best practices.

  • Master customer care techniques and enhance Customer Service skills.

  • Implement effective Retail Management strategies for pricing and merchandising.

  • Develop strong customer relationships and build rapport in retail environments.

  • Apply effective customer management and service models to improve satisfaction.

This Retail Management Masterclass Includes The Following Courses:

  • Course 01: Retail Management Certification
  • Course 02: Customer Service Training Level 3

CPDQE Accreditation

This Retail Management Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Certificates

Curriculum

2
sections
25
lectures
1h 21m
total

    • 1: Retail Management: 1.1 What is Retailing 03:01
    • 2: Retail Management: 1.2 Retail Management 00:53
    • 3: Retail Management: 1.3 Current Trends in Retail Management 03:02
    • 4: Retail Management: 1.4 Career Opportunities in Retail Management 02:43
    • 5: Retail Management: 2.1 Retail Strategy and Planning 01:20
    • 6: Retail Management: 2.2 Retail Strategy and Planning 00:47
    • 7: Retail Management: 2.3 Situational Analysis 02:27
    • 8: Retail Management: 2.4 Objectives 01:48
    • 9: Retail Management: 2.5 Identification of Consumers 00:50
    • 10: Retail Management: 2.6 Control 01:48
    • 11: Retail Management: 3.1 Retail Pricing and Merchandising 00:38
    • 12: Retail Management: 3.2 Retail Pricing 01:04
    • 13: Retail Management: 3.3 Pricing Elasticity 02:04
    • 14: Retail Management: 3.4 Pricing objectives and methods 05:07
    • 15: Retail Management: 3.5 Markup and margin calculations 04:29
    • 16: Retail Management: 3.6 Price optimisation and dynamic pricing 03:42
    • 17: Retail Management: 3.7 Visual merchandising and store layout 00:44
    • 18: Retail Management: 3.8 Visual merchandising 03:13

    • 19: Module 1 Part 1 Introduction to Customer Care 04:15
    • 20: Module 1 Part 2 Introduction to Customer Care 04:16
    • 21: Module 2 Providing Great Customer Care Service 07:07
    • 22: Module 3 Service Model _ Defusing Techniques 04:38
    • 23: Module 4 Customer Management 07:45
    • 24: Module 5 Building Customer Rapport 06:23
    • 25: Module 6 Greeting Customers Professionally 06:52

Description

This Bundle Comes with the following Course

Course 01: Retail Management Certification

Introduction to Retail Management:

  • Learn the fundamentals of Retail Management, including the key concepts that drive success in retail businesses.

Retail Strategy and Planning:

  • Understand how to develop and implement strategic plans that align with retail business goals and drive growth in Retail Management.

Retail Pricing and Merchandising:

  • Explore effective Retail Pricing and Merchandising strategies that maximize sales and customer satisfaction.

Course 02: Customer Service Training

Providing Great Customer Care Service:

  • Learn best practices for providing exceptional customer care service that enhances the Retail Management experience.

Service Model & Defusing Techniques:

  • Master customer service models and defusing techniques that resolve issues and maintain positive customer relationships.

Customer Management:

  • Understand customer management strategies to improve retention and satisfaction in retail environments.

Building Customer Rapport:

  • Develop skills to build strong customer rapport, creating long-term relationships that benefit Retail Management objectives.

Career path

  • Retail Manager: £35,000/year
  • Retail Buyer: £30,000/year
  • Retail Sales Associate: £19,500/year
  • Store Manager: £35,000/year
  • Retail Supervisor: £22,413/year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Retail management, Retail
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