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Retail Customer Service
Training Express Ltd

10 Courses Combo | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£49.99 inc VAT
Study method
Online
Duration
54 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
100 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
4 students purchased this course

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Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Retail is one of the most dynamic sectors in the UK, offering a wide range of opportunities across various roles. Whether you're keen to work in retail customer service, visual merchandising, or management, there are numerous career paths to explore.

The retail industry contributes £394 billion to the UK economy, making it a key player in the country’s economy. This course bundle provides an essential foundation in retail, customer relationship management, and career development.

The growth of e-commerce and the increasing demand for personalised shopping experiences means there are plenty of opportunities for skilled individuals in this sector. By learning key aspects of retail customer service, management, and personal development, you’ll be well-equipped to step into a variety of roles in the retail and customer service industries

Courses included in this Retail Customer Service Bundle:

  • Course 01: Retail Customer Service – Level 3
  • Course 02: Retail Management Diploma
  • Course 03: Retail Sales Assistant and Personal Shopper
  • Course 04: CRM – Customer Relationship Management
  • Course 05: Visual Merchandising Diploma
  • Course 06: Career Development
  • Course 07: CV Writing
  • Course 08: Workplace Productivity
  • Course 09: Line Management
  • Course 10: Life Coaching and Career Counselling

Key Benefits

  • Accredited by CPD
  • Instant e-certificate
  • Fully online, interactive Retail Customer Service course
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

100 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Learning Outcomes:

  • Understand the fundamentals of retail customer service.
  • Gain insights into effective retail management strategies.
  • Develop expertise in visual merchandising techniques.
  • Master customer relationship management (CRM) software.
  • Improve workplace productivity and time management.
  • Enhance personal and career development strategies

Accreditation

All of our courses are fully accredited, including this Retail Customer Service Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Retail Customer Service.

Certification

Once you’ve successfully completed your Retail Customer Service Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Retail Customer Service Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

  • Aspiring retail managers or sales assistants seeking career growth.
  • Individuals interested in improving customer service and CRM skills.
  • Those who want to explore visual merchandising and retail marketing.
  • People looking to develop personal skills like career coaching and productivity

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

  • Retail Manager - £25K to 45K/year.
  • Customer Service Manager - £22K to 35K/year.
  • Visual Merchandiser - £20K to 30K/year.
  • Sales Assistant - £18K to 25K/year.
  • Personal Shopper - £22K to 40K/year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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