What is the study of Retail Customer Service and why is it so important? The study of Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.
This Retail Customer Service will explore the principles and practices of customer service reps, and how to effectively deliver on good services to retail customers. The ability to successfully interact with customers and clients remains one of the key factors to the reputation of a company. The Customer Service Skills course will give learners the necessary tools required that will allow them to be able to deal with customers with confidence and success. The course introduces learners to the best way to work with prospective and current customers and provides practical methods to help them solve queries and complaints whilst maintaining high standards.
We send certificates to students within 24 hours of course completion. Students will be awarded the Retail Customer Service. PDF Certificate will cost £15 and hard copy will cost £20. we can post to all over the world.
The course is accredited by The CPD Qualifications Group.
This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course. There is no attendance required for this course.
The course will be assessed on the basis of one assignment, we believe doing practical assignments are the best way to assess the ability of the students and also it is the best way to make them apply what they have learned into practice, students can start their assignment from day one and complete the course as soon as they submit their assignment.
The course is valid for 12 months, however, students can complete their course as soon as they submit their assignment. The assessment will take 24 hours. So if there is a job opportunity for you, please do not hesitate to apply for this prestigious course.
This is a self-study course, students have 100% freedom to complete the course in their own time, there is no time restriction on this course. There is no attendance required for this course. Students can study this course from all over the world as long as they have internet connection.
Students will be provided all the learning text materials to assist them in completing the course. The text books will be of different sizes. Our experts have chosen the right text books for each course. Students can use other books as well in order to assist their course works. Students will have 24/7 access to the course materials.
This Retail Customer Service course is designed to help anyone working in a retail environment improve their customer service skills. This course ensures that retail staff are constantly and consistently achieving and exceeding their customer's needs and expectations. All businesses that sell a product or service to the public should strive to provide their customers with the best possible service. This course aims to provide retail workers with the necessary skills and techniques needed to put the customer first and go above and beyond with their service.
At the end of this course, you will be awarded a certificate in Retail Customer Service, and will also be able to:
- Understand the importance and benefits of having excellent customer service skills.
- Understand how body language and listening play an essential role in providing good customer service.
- Adapt your communication to the customer and their needs.
- Know how to remain professional when providing customer service both in person and over the phone.
- Understand how to deal with complaints effectively and safely.
- Understand the law in regards to refund and exchange policies.
- Understand the importance and relevance of social media.
- Know how to evaluate customer service through feedback and staff training.
- Undertake teaching in customer service seminars
- Evaluate Customer Service
- Know how to deal with queues.
Who is this course for?
- This Retail Customer Service is open to everyone especially individuals who already have experience in the related field.
- This course is open to College-going individuals and Graduates interested in building a career as a customer service representative
- Learners should be 16 or over to undertake the qualification.
- Good understanding of English language is required to attend this course.
This training leads you to become a customer service expert, sales personnel, sales manager, customer care consultant, and so on. Also, skills in Retail Customer are of great value for progression in related higher studies.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.