Retail Customer Service

Level 3 by ABC Awards | Tutor Support & Exam included | 50 CPD Credits | Free COVID-19 Course & Letter of Completion

Brentwood Open learning College


Save 97%
£10 inc VAT (was £395)
Offer ends 01 December 2020
Study method
Distance learning, self-paced
200 hours
No formal qualification
50 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Add to basket or enquire


Retail Customer Service

Certificate of achievement in Retail Customer Service Level 3. Additional CPD Accredited Retail Customer Service Certificate with 50 CPD points available with no extra study.The course comes with easy to understand e-learning study materials.

Interested in becoming the next big retail superstar? Ready to take an existing retail career to the next level? With an advanced Level 3 Certificate in Retail Customer Service, this dynamic global sector could be yours for the taking!

Retail Management could be defined as the various interconnected processes that help buyers procure the products they need from sellers. In reality, there’s so much more to successful retail than this. Along with fulfilling every customer’s basic requirements, successful retail is about every step of the customer’s journey from start to finish. Effective Retail Customer Service ensures the customer enjoys a pleasant, positive and memorable experience from the moment they enter the store. It helps customers shop confidently and with ease, while at the same time helping the business anticipate and deal with important issues. Ultimately, it’s neither product quality nor affordability that the customer remembers. It’s the extent to which the retailer they visited exceeded their expectations and left a lasting impression.

This advanced Level 3 Certificate in Retail Management is ideal for anyone looking to reach the very top of the ladder in the retail environment. Career opportunities for successful retail managers extend to every to major town and city worldwide. Learn how to take your existing salesmanship to the next level, build strong customer relationships and reap the rewards of professional-level communication skills. Master the art of dealing with difficult customers, learn how to accurately read customer behaviour and examine the most important stock management issues in Retail Management. Study in your own time at a pace that suits you, with complete support provided by your own personally-assigned tutor.

Sign up online and your career in high-level Retail Management starts today!


Endorsed by ABC Awards


50 CPD hours / points
Accredited by The CPD Standards Office

Course media


Retail Customer Service

Course Benefits

Each of our online courses has been tailored to suit the needs and preferences of distance learners. This exclusive Level 3 Certificate in Retail Management is open to candidates worldwide - enrol today and gain access to the following benefits:

  1. Inclusion of all study aids and learning resources in the initial course fee - no additional materials required at any time.
  2. Expert support provided by your personally-assigned tutor as you study, along with our wider student support team.
  3. Complete freedom from deadlines and time restrictions, allowing every candidate to study in their own time and at their own pace.
  4. Open and accessible online education, with no entry requirements to fulfil and no geographical restrictions.
  5. The opportunity to fast-track your career in any Retail setting, with an endorsed Level 3 Certificate in Retail Management on your resume!

Learning Objectives

The primary objective of this course is to help candidates transition from entry-level retail positions to supervisory or leadership roles. Whether already working in retail or considering a change in career direction, this Level 3 Certificate in Retail Management could help you take that next big step. Course content probes beyond the basics of retail to explore an extensive range of advanced management concepts. Ultimately, candidates emerge primed and ready for successful careers in retail management.

The course is delivered over a series of eight modules - each focusing on a different aspect of Retail Management. Online assessments follow each of the eight modules, for which your assigned tutor will provide all the support and advice you need. However, there are no final exams to sit at the end of the course.

Upon successful completion of this retail management programme, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • The importance of smart selling in a retail environment
  • How to pre-empt and satisfy customers’ expectations
  • Techniques for dealing with difficult customers and situations
  • How to become a more effective personal seller
  • The importance of communication skills in retail management
  • Advanced knowledge of key stock control issues
  • How to assume a leadership position in a retail environment
  • Detailed knowledge of customer-focused selling
  • How to boost productivity in the workplace

Course Outline

Competition for more advanced positions in most Retail environments is intense. By boosting your CV with an advanced Level 3 Certificate in Retail Management, you stand every chance of gaining an important edge over rival candidates. This fully-endorsed distance learning program is delivered over a series of eight modules, covering the following retail management concepts:

Module 1 - Essential Skills for Smart Selling

  • Essential Skills
  • Consultative Selling
  • Customer Focused Selling
  • The Sales Cycle
  • Law of attraction
  • Expectancy theory
  • Setting Goals with SPIRIT

Module 2 - Productivity Techniques for Maximum Selling

  • Customer Service
  • Up-Selling
  • Cross-Selling
  • Value-Added Selling
  • Finding New Clients
  • Selling Price

Module 3 - The Selling Process

  • What is Personal Selling?
  • Importance of Personal Selling
  • Selling Theories
  • The Personal Selling Process
  • Qualities of a Good Salesperson
  • Sales Promotion

Module 4 - Dealing with suppliers.

  • Organisation of Procurement
  • Choosing Suppliers
  • Monitoring Supplier Performance
  • Procurement Cycle
  • Types of Purchase
  • Logistical Interfaces

Module 5 - Dealing with the Management of Stock

  • Fitting into the Logistics Strategy
  • Activities within a Warehouse
  • Aims of Warehousing
  • Materials Handling
  • Packaging

Who is this course for?

Retail Customer Service

This fascinating course could accelerate your progression in almost any Retail environment. Likewise, existing retail managers, supervisors and team leaders who lack formal retail education could find this course invaluable. The global retail sector is one of largest and most dynamic, open to ambitious and enthusiastic candidates from all backgrounds. If you’re serious about reaching the top of the ladder, this Level 3 Certificate in Retail Management could kickstart your success story starting right now!

Once again, our complete catalogue of online courses is open to candidates on a global basis. No deadlines are imposed, no entry-requirements to fulfil and no geographical restrictions. Study at a pace that suits your learning style and schedule, with complete tutor support provided from start to finish.

Whether new to retail or ready to climb the leadership ladder, this advanced Level 3 Certificate in Retail Management could be your ticket to the big time!


Retail Customer Service

No particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

On course completion, learner can claim endorsed certificate by paying £85 accreditation fee+postal charges.

Certificate of course Completion

Soft copy :£15

Hard copy of this certificate you will pay £25

OPTION-II:CPD Certificate

CPD Standards Office Accredited Certificate can be claimed on course completion, which will be issued in association with Oxford Home Study (PDF format or hard copy)

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hard copy)=£75

Postage Charges:

National £9

International £15

Career path

Retail Customer Service

Talented Retail managers and leadership figures are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following:

  • Sales Manager
  • Store Manager
  • Warehouse Manager
  • Floor Leader
  • Floor Manager
  • Promotions Coordinator
  • Retail Management Trainee
  • Retail Team Leader
  • Service Supervisor
  • Team Leader

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation