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Retail Customer Service

Level 7 Advanced Diploma | *FREE PDF Certificate* |*100% Pass Rate* | 200 CPD Credits | *Free Supply Chain Course*


CPD Courses

Summary

Price
Save 99%
£10 inc VAT (was £1,100)
Offer ends 18 September 2021
Study method
Online, self-paced
Duration
620 hours
Qualification
No formal qualification
CPD
200 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

47 students purchased this course

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Overview

Retail Customer Service

CPD Accredited Retail Customer Service Certificate with 200 CPD points. This course comes with easy to understand e-learning study materials.

Interested in becoming the next big retail superstar? Ready to take an existing retail career to the next level? With an advanced Level 7 Diploma in Retail Customer Service, this dynamic global sector could be yours for the taking!

Retail Customer Service could be defined as the various interconnected processes that help buyers procure the products they need from sellers. In reality, there’s so much more to successful retail than this. Along with fulfilling every customer’s basic requirements, successful retail is about every step of the customer’s journey from start to finish. Effective Retail Customer Service ensures the customer enjoys a pleasant, positive and memorable experience from the moment they enter the store. It helps customers shop confidently and with ease, while at the same time helping the business anticipate and deal with important issues. Ultimately, it’s neither product quality nor affordability that the customer remembers. It’s the extent to which the retailer they visited exceeded their expectations and left a lasting impression.

Retail Customer Service - Course Benefits

Each of our online courses has been tailored to suit the needs and preferences of distance learners. This exclusive Level 7 Diploma in Retail Management is open to candidates worldwide - enrol today and gain access to the following benefits:

  1. Retail Customer Service - Inclusion of all study aids and learning resources in the initial course fee - no additional materials required at any time.
  2. Retail Customer Service - Expert support provided by your personally-assigned tutor as you study, along with our wider student support team.
  3. Retail Customer Service - Complete freedom from deadlines and time restrictions, allowing every candidate to study in their own time and at their own pace.
  4. Retail Customer Service - Open and accessible online education, with no entry requirements to fulfil and no geographical restrictions.
  5. Retail Customer Service - The opportunity to fast-track your career in any Retail setting, with an accredited Level 7 Diploma in Retail Customer Service Management on your resume!

This advanced Level 7 Diploma in Retail Management is ideal for anyone looking to reach the very top of the ladder in the retail environment. Master the art of dealing with difficult customers, learn how to accurately read customer behaviour and examine the most important stock management issues in Retail Management. Study in your own time at a pace that suits you, with complete support provided by your own personally-assigned tutor.

Sign up online and your career in high-level Retail Management starts today!

Retail Customer Service - Progression

Successful completion of this course enables students to progress onto the following courses:

  • Retail Customer Service - Course in Customer Service
  • Retail Customer Service - Diploma in Customer Service

Retail Customer Service - Learning Objectives

The primary objective of this course is to help candidates transition from entry-level retail positions to supervisory or leadership roles. Whether already working in retail or considering a change in career direction, this Level 7 Diploma in Retail Management could help you take that next big step. Course content probes beyond the basics of retail to explore an extensive range of advanced management concepts. Ultimately, candidates emerge primed and ready for successful careers in retail management.

The course is delivered over a series of 20 modules - each focusing on a different aspect of Retail Management.

Upon successful completion of this retail management programme, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • Retail Customer Service - The importance of smart selling in a retail environment
  • Retail Customer Service - How to pre-empt and satisfy customers’ expectations
  • Retail Customer Service - Techniques for dealing with difficult customers and situations
  • Retail Customer Service - How to become a more effective personal seller
  • Retail Customer Service - The importance of communication skills in retail management
  • Retail Customer Service - Advanced knowledge of key stock control issues
  • Retail Customer Service - How to assume a leadership position in a retail environment
  • Retail Customer Service - Detailed knowledge of customer-focused selling
  • Retail Customer Service - How to boost productivity in the workplace

CPD

200 CPD hours / points
Accredited by The CPD Standards Office

Course media

Description

Retail Customer Service

Retail Customer Service - Course Outline

Competition for more advanced positions in most Retail environments is intense. By boosting your CV with an advanced Level 7 Diploma in Retail Customer Service Management, you stand every chance of gaining an important edge over rival candidates. This fully-accredited distance learning program is delivered over a series of eight modules, covering the following retail management concepts:

Retail Customer Service - Unit 1 - Customer Services : An Introduction

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Elements of Customer Service:
  • Retail Customer Service - Classification of Customer Service
  • Retail Customer Service - Service Quality & Customer Service
  • Retail Customer Service - Effects of Poor Service on a Business
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 2 - Understanding Your Customers

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Identifying Customer Expectations
  • Retail Customer Service - Benefits of Meeting Expectations
  • Retail Customer Service - Means of Identifying Customer Needs
  • Retail Customer Service - Triggers and Customer Needs
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 3 - The Customer-Focused Organization

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Style Of Leadership
  • Retail Customer Service - Performance Management
  • Retail Customer Service - Coaching and Development
  • Retail Customer Service - Developing a Reward and Recognition Scheme
  • Retail Customer Service - Criteria for Rewards
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 4 - Creating Customer Service Strategy

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Involvement of the Top Management
  • Retail Customer Service - The Role of the Manager and the Role of the Leader
  • Retail Customer Service - Important Areas of Focus for Customer Service Strategy
  • Retail Customer Service - Establishing a Customer-Focused Culture
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 5 - Implementing a Service Excellence Strategy

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Marketing a Service Strategy
  • Retail Customer Service - Engender Ownership
  • Retail Customer Service - Continuous Improvement
  • Retail Customer Service - Establish a Steering Group
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 6 - Advance Training & Development for Effective Customer Service

This Retail Customer Service module covers the following topics:

  • Retail Customer Service - Importance of Training and Development in Customer Service
  • Retail Customer Service - Identifying Training and Development Objectives
  • Retail Customer Service - Training and Development Methods
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 7 - Building Better Teams

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Defining, Evaluating and Managing Teams
  • Retail Customer Service - The Stages of Team Development
  • Retail Customer Service - Plus More

Retail Customer Service - Unit 8 - Concept of Empowerment & Ownership

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Valued People Value Customers
  • Retail Customer Service - Myths about Empowerment
  • Retail Customer Service - Empowerment is Appropriate for All Organisations
  • Retail Customer Service - Developing a Set of Discretionary Awards
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 9 - Effective Communication

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - Importance of Effective Communication
  • Retail Customer Service - Developing A Communication Strategy
  • Retail Customer Service - Communication of Service Quality to the Internal Customer
  • Retail Customer Service - Training Material
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 10 - Active Listening

This Retail Customer Service unit covers the following topics:

  • Retail Customer Service - The Basics of Active Listening
  • Retail Customer Service - Understanding the Communication Process
  • Retail Customer Service - Plus More

Retail Customer Service - Unit 11 - Building strong relationship with Customers

  • Retail Customer Service - Incentives and Loyalty Schemes
  • Retail Customer Service - Operational CRM
  • Retail Customer Service - The Goal of CRM (Customer Relationship Management)
  • Retail Customer Service - The Primary Stages of the CRM Value Chain
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 12 - CRM (Customer Relationship Management)

  • Retail Customer Service - Different Faces of CRM
  • Retail Customer Service - Privacy Issues
  • Retail Customer Service - Development of Customer Relationship Management Plan
  • Retail Customer Service - Strategies for Customer Retention
  • Retail Customer Service - Plus More

Retail Customer Service - Unit 13 - The Right Way to Manage Unprofitable Customers

  • Retail Customer Service - Dealing with Unprofitable Customers
  • Retail Customer Service - Change Unprofitable Customers into Profitable Customers
  • Retail Customer Service - Evaluating Your Customers’ Value, Segment by Segment
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 14 - Handling complaints

  • Retail Customer Service - Performance Response Standards
  • Retail Customer Service - Complaints Analysis Reports
  • Retail Customer Service - Resolving Problems and Quality-Improvement Activities
  • Retail Customer Service - Plus more

Retail Customer Service - Unit 15 - Conflict Resolution

  • Retail Customer Service - Understanding Conflicts and Its Types
  • Retail Customer Service - Different Stages of Conflict
  • Retail Customer Service - The Role of Communication in Conflict Resolution
  • Retail Customer Service - Conflict Management

Retail Customer Service - Unit 16 - Anger Management

  • Retail Customer Service - The Assertiveness Formula
  • Retail Customer Service - Questioning Skills
  • Retail Customer Service - Other Ways of Managing Anger
  • Retail Customer Service - Relaxation Techniques

Retail Customer Service - Unit 17 - Stress Management

This Retail Customer Service module covers the following key topics:

  • Retail Customer Service - Understanding Stress
  • Retail Customer Service - Strategies to Manage stress
  • Retail Customer Service - Time Management

Retail Customer Service - Unit 18 - Time Management

This Retail Customer Service module covers the following key topics:

  • Retail Customer Service - Prioritising your Time
  • Retail Customer Service - Changing Our Perspective
  • Retail Customer Service - Setting Goals with SPIRIT
  • Retail Customer Service - Setting Up a Routine

Retail Customer Service - Unit 19 - Telemarketing

  • Retail Customer Service - Verbal Communication
  • Retail Customer Service - Exceptional Things About Telephone Sales
  • Retail Customer Service - Active Listening Skills
  • Retail Customer Service - Developing Your Script
  • Retail Customer Service - Pre-Call Planning

Retail Customer Service - Unit 20 - Importance of Feedback in Customer Service

  • Retail Customer Service - Barriers to Listening
  • Retail Customer Service - The Monitoring of Complaints and Compliments
  • Retail Customer Service - Self-Completion Questionnaires
  • Retail Customer Service - Measuring Customer Loyalty
  • Retail Customer Service - Plus more

Who is this course for?

Retail Customer Service

We’ve designed our Customer Service Advanced Diploma Level 7 with comprehensive flexibility and accessibility in mind. Suitable for anyone looking to build a rewarding career in customer service, both job seekers and existing members of the workforce alike could find this exclusive program invaluable. In addition, business owners and entrepreneurs could benefit from targeted customer service training, as could managers, supervisors and team leaders at all levels.

Retail Customer Service

CPD Courses is proud to offer a uniquely flexible approach to distance learning, open to candidates with the desire to succeed on a global basis. Our courses are free from the usual deadlines and time restrictions, with course materials accessible 24/7 via our innovative digital learning platform. Candidates are assisted from start to finish by their own personally-assigned tutors and all assignments and assessments can be completed remotely – no classroom exams or in-person meetings required.

Retail Customer Service

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?

Requirements

Customer Service Diploma

There is no particular entry requirement.

Option 1

CPD Accredited Certificate (issued by CPD Standard Office)

(PDF format)=£30

(Hard copy)=£150+ postal charges

Option 2

Certificate in Counselling Skills issued by CPD (Courses for Professional Development)

PDF Certificate - FREE

Hard copy - £25 + postal charges

*Postage Charges: National £9, International £15

Career path

Retail Management

Talented Retail managers and leadership figures are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following:

  • Sales Manager
  • Store Manager
  • Warehouse Manager
  • Floor Leader
  • Floor Manager
  • Promotions Coordinator
  • Retail Management Trainee
  • Retail Team Leader
  • Service Supervisor
  • Team Leader

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.