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Retail Customer Service - Level 3 CPD Accredited
Oplex Careers

Summary

Price
£149.99 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online
Duration
10 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students

Overview

The online Retail Customer Service Course from Oplex Careers has been designed to provide insight into the field of retail customer service, introducing key concepts discussed in this area of work.

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Description

Course Description

The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.


Course Syllabus

The Retail Customer Service Course is split into the following modules:

      • Importance of Communication

    • Importance of Communication
    • Verbal Communication
    • Non-Verbal Communication
    • Listening Skills

      • Complaint Handling

    • Types of Complainer
    • Common Complaints
    • Handling a Complaint

      • Conflict Management

    • Forms of Conflict
    • Signs of Increasing Anger and Aggression
    • Conflict Resolution

      • Increasing Sales through Customer Service

    • Types of Customer
    • Up-Selling and Cross-Selling
    • Social Media
    • Methods for Increasing Sales

      • Customer Feedback

    • Types of Feedback
    • Use of Feedback Forms
    • Negative Feedback
    • Positive Feedback

    • Final Assessment

Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Certificate

On successful completion of this Retail Customer Service Course. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.


Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Mindfulness Course.


Course Duration

The online Retail Customer Service Course requires 10 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.


Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Retail Customer Service Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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