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Retail Customer Service and Visual Merchandising Training

Exam and Certificate included . Lifetime access


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Summary

Price
Save 95%
£23 inc VAT (was £449)
Offer ends 23 August 2019
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students

22 students purchased this course

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Overview

Retail Customer Service and Visual Merchandising Training is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into Retail Customer Service and Visual Merchandising Training. You will be able to add this qualification to your CV by downloading your certificate instantly without any cost.

To make this Retail Customer Service and Visual Merchandising Training course more accessible for you, we have designed it for both part-time and full-time students. This Retail Customer Service and Visual Merchandising Training course is packed into the bite-size module for your convenience. You can study at your own pace or become accredited within hours!

If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this Retail Customer Service and Visual Merchandising Training course and answer all your queries through email.

This Retail Customer Service and Visual Merchandising Training is designed to develop your understanding of the wider commercial environment in which retail operates. In this Retail Customer Service and Visual Merchandising Training course, you will learn how to create strategies for store design and presentation, and how to develop the language for product presentations. You’ll explore the terminology of visual merchandising. Through the Retail Customer Service and Visual Merchandising Training course, you’ll discover the importance of supply chain and inventory management. You’ll learn how to ensure that your team delivers excellent customer service. Learn how the role of visual merchandiser fits into the retail sector. You’ll understand the role that pricing strategy and how it influences consumer choice. The Retail Customer Service and Visual Merchandising Training course will develop your ability to manage people and their performance. You’ll understand the importance of visual display. You’ll gain the information needed to help you become confident in carrying out visual display merchandising.

Description

What will you learn in this Retail Customer Service and Visual Merchandising Training

Retail Customer Service

  • Introduction To Retail Customer Service
  • Understanding Customer Expectations
  • Customer Value And Satisfaction
  • Customer Service And Customer Satisfaction In Retailing
  • Importance of measuring customer satisfaction
  • Strategic Management
  • Types of Decision making Process
  • Provide Customer Service Excellence To The External Customer
  • Provide Customer Service Excellence To The Internal Customer
  • Standards of Performance
  • The Retail Marketing Mix
  • Levels Of Customer Satisfaction
  • Brand Loyalty
  • Customer Satisfaction Questionnaire

Visual Merchandising

  • Visual Merchandising
  • Role of Visual Merchandiser
  • Responsibilities and Requirements
  • Elements of Visual Merchandising
  • Visual Merchandising Techniques
  • Pop-Up Shops and Window Display
  • Retail Signage 101
  • Marketing Your Pop-up Shop
  • Merchandising Your Store
  • Mannequins
  • Dressing Mannequins
  • Fixtures
  • Floor Layouts and Aisle Spacing
  • Jewelry Store and Boutiques
  • Cash Register Area Merchandising
  • 21st Century Merchandising
  • Surviving in Retail Industry
  • Visual Merchandising & Online Retailing
  • Pop-Up Stores and Its Popularity
  • Career in Merchandising

Who is this course for?

Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field.

Requirements

Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This Retail Customer Service and Visual Merchandising Training course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Questions and answers


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Michelle asked:

How long do you have to do the course and how many hours are needed

Answer:

Hi Michelle, Thanks for your query. The course duration is 10 hours but after purchase the course you will get one year access to complete the course at your convenient time. Many thanks.

This was helpful. Thank you for your feedback.

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