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Retail Customer Service and Visual Merchandising Training

Exam Included . CPD Accredited Qualification . Lifetime access . Immediate Result


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Summary

Price
£175 inc VAT
Or £58.33/mo. for 3 months... Read more
Study method
Online, self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Additional info
  • Tutor is available to students

30 students purchased this course

Overview

Retail Customer Service and Visual Merchandising Training is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into Retail Customer Service and Visual Merchandising Training.

To make this Retail Customer Service and Visual Merchandising Training course more accessible for you, we have designed it for both part-time and full-time students. This Retail Customer Service and Visual Merchandising Training course is packed into the bite-size module for your convenience. You can study at your own pace or become accredited within hours!

If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this Retail Customer Service and Visual Merchandising Training course and answer all your queries through email.

This Retail Customer Service and Visual Merchandising Training is designed to develop your understanding of the wider commercial environment in which retail operates. In this Retail Customer Service and Visual Merchandising Training course, you will learn how to create strategies for store design and presentation, and how to develop the language for product presentations. You’ll explore the terminology of visual merchandising. Through the Retail Customer Service and Visual Merchandising Training course, you’ll discover the importance of supply chain and inventory management. You’ll learn how to ensure that your team delivers excellent customer service. Learn how the role of visual merchandiser fits into the retail sector. You’ll understand the role that pricing strategy and how it influences consumer choice. The Retail Customer Service and Visual Merchandising Training course will develop your ability to manage people and their performance. You’ll understand the importance of visual display. You’ll gain the information needed to help you become confident in carrying out visual display merchandising.

Course media

Description

What will you learn in this Retail Customer Service and Visual Merchandising Training

Retail Customer Service

  • Introduction To Retail Customer Service
  • Understanding Customer Expectations
  • Customer Value And Satisfaction
  • Customer Service And Customer Satisfaction In Retailing
  • Importance of measuring customer satisfaction
  • Strategic Management
  • Types of Decision making Process
  • Provide Customer Service Excellence To The External Customer
  • Provide Customer Service Excellence To The Internal Customer
  • Standards of Performance
  • The Retail Marketing Mix
  • Levels Of Customer Satisfaction
  • Brand Loyalty
  • Customer Satisfaction Questionnaire

Visual Merchandising

  • Visual Merchandising
  • Role of Visual Merchandiser
  • Responsibilities and Requirements
  • Elements of Visual Merchandising
  • Visual Merchandising Techniques
  • Pop-Up Shops and Window Display
  • Retail Signage 101
  • Marketing Your Pop-up Shop
  • Merchandising Your Store
  • Mannequins
  • Dressing Mannequins
  • Fixtures
  • Floor Layouts and Aisle Spacing
  • Jewelry Store and Boutiques
  • Cash Register Area Merchandising
  • 21st Century Merchandising
  • Surviving in Retail Industry
  • Visual Merchandising & Online Retailing
  • Pop-Up Stores and Its Popularity
  • Career in Merchandising

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.

Certification

After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9.

Who is this course for?

Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field.

Requirements

Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This Retail Customer Service and Visual Merchandising Training course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Questions and answers


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Samson asked:

Is the price of assessment and certification included or is that separate?

Answer:

Dear Samson, Good afternoon. The exams and the PDF Certificate are included in the course price. Thanks

This was helpful. Thank you for your feedback.

Michelle asked:

How long do you have to do the course and how many hours are needed

Answer:

Hi Michelle, Thanks for your query. The course duration is 10 hours but after purchase the course you will get one year access to complete the course at your convenient time. Many thanks.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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