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Retail - CPD Certified
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Summer Mega Sale | 4 in 1 Exclusive Bundle | * Free PDF Certificate & Transcript

Summary

Price
Save 3%
£31 inc VAT (was £32)
Offer ends 25 December 2025
Study method
Online
Course format
Video
Duration
15 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
  • Hard copy certificate - £8
Assessment details
  • MCQ/Assignment (included in price)
Additional info
  • Tutor is available to students
16 students purchased this course

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Overview

Enhance your theoretical knowledge of the retail sector with this comprehensive CPD Accredited 4-in-1 course bundle. Designed to provide a deep understanding of retail management and customer relations, this package covers key areas essential for thriving in today’s competitive retail environment.

Start with Retail Management, which explores foundational theories behind store operations, inventory control, and strategic planning. Retail Customer Service & Effective Customer Targeting examines customer behaviour models and segmentation strategies to better connect with target audiences.

The Visual Merchandising course provides an academic look at the principles of product presentation, store layout, and brand promotion designed to attract and retain customers. Finally, Customer Service Management: Recovering Difficult Customers delves into theoretical frameworks for managing challenging interactions and restoring customer satisfaction.

This Retail Bundle consists of the following Professional Career Oriented courses:

  • Course 1: Retail Management
  • Course 2: Retail Customer Service & Effective Customer Targeting
  • Course 3: Visual Merchandising
  • Course 4: Customer Service Management: Recovering Difficult Customers

Each course is standalone, allowing flexible study with lifetime access and ongoing tutor support. A free CPD certified PDF certificate and transcript are provided upon successful completion, supporting your professional development.

Learning Outcomes:

  • Understand the key areas of retail, including buying and merchandising, pricing, and supply chain management
  • Know the importance of consumer behaviour and how to effectively target customers
  • Be familiar with the sales process and dealing with customers at the checkout
  • Understand the importance of communication and choosing the right location for your store
  • Know how to negotiate the right deal with suppliers and manage a team effectively
  • Be familiar with the legal requirements of retail, including the Consumer Rights Act

Why Choose this Retail?

  • Step-by-step lessons
  • One-to-one assistance from professionals if you need it
  • Innovative exams to test your knowledge after the course
  • 24/7 customer support should you encounter any hiccups
  • Unlimited lifetime access to all courses
  • Digital Certificate, Transcript and student ID are all included in the price

Certificates

Certificate of completion

Digital certificate - Included

Hard copy certificate

Hard copy certificate - £8

Hard Copy certificates must be bought separately for an extra £8.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Assessment details

MCQ/Assignment

Included in course price

CPD

40 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course Curriculum

**Retail Management**

  • Introduction
  • Strategy
  • Buying and Merchandising
  • Pricing
  • Supply Chain Management
  • Sales Process and Dealing with Customers at the Checkout
  • Importance of Consumer Behaviour
  • Taking Trends and Targeting Customers Effectively
  • Importance of Communicating with Customers
  • Choosing a Location
  • Psychology
  • Negotiate the Right Deal with Suppliers
  • Develop Store Security Procedures
  • Management Skills for Leading Your Team
  • Selling in Multiple Channels
  • Brand Management
  • Health & Safety for Stores
  • Consumer Rights Act

**Customer Service & Effective Customer Targeting**

  • Who We Are and What We Do
  • Sales Process and Dealing with Customers at the Checkout
  • Importance of Consumer Behaviour
  • Taking Trends and Targeting Customers Effectively
  • Importance of Communicating with Customers
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate

**Visual Merchandising**

  • Introduction to Visual Merchandising
  • Store Layouts
  • Exterior Design
  • In-Store Design
  • Mannequins in Visual Merchandising
  • Display Fixtures
  • Role of a Visual Merchandiser
  • Challenges of Modern Visual Merchandising

**Customer Service Management: Recovering Difficult Customers**

  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate

Certification

Following your completion of the Retail course materials, you will be able to take an assignment test to assess your knowledge. You will be able to grab the PDF certificates & transcripts for free after passing the test. Original Hard Copy certificates must be bought separately for an extra £8.

Who is this course for?

  • Individuals looking to start a career in retail
  • Retail employees looking to improve their skills and knowledge
  • Small business owners looking to expand into retail
  • Entrepreneurs looking to start a retail business
  • Students interested in retail and consumer behaviour

Requirements

This Retail Bundle was made by professionals and it is compatible with all PCs, Macs, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

  • Retail Manager: £30,000-£50,000 per annum
  • Buyer: £25,000-£45,000 per annum
  • Sales Assistant: £18,000-£25,000 per annum
  • Visual Merchandiser: £20,000-£35,000 per annum
  • Retail Trainer: £30,000-£45,000 per annum

Questions and answers

No questions or answers found containing ''.

Nat asked:

How is this course delivered? Watching videos, reading, activities, etc?

Answer:

Dear Nat, All the courses included in this bundle are online-based CPD accredited courses. These are articulated audio-visualised courses that you can access at your convenient time.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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