Skip to content

Retail : Retail Course

Diploma QLS Level 5 | *FREE PDF Certificate* |*100% Pass Rate* | 80 CPD Points | *Free Marketing Course*

Brentwood Open learning College


£12 inc VAT
Study method
Distance learning, self-paced
450 hours
No formal qualification
80 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

39 students purchased this course

Add to basket or enquire


Retail Management

Diploma in Retail Management QLS Level 5. Additional CPD Accredited Retail Management Certificate with 80 CPD points available with no extra study. This Retail Management course comes with easy to understand e-learning study materials.

Interested in becoming the next big retail superstar? Ready to take an existing retail career to the next level? With an advanced Level 5 Diploma in Retail Management, this dynamic global sector could be yours for the taking!

Retail Management could be defined as the various interconnected processes that help buyers procure the products they need from sellers. In reality, there’s so much more to successful retail than this. Along with fulfilling every customer’s basic requirements, successful retail is about every step of the customer’s journey from start to finish. Effective Retail Management ensures the customer enjoys a pleasant, positive and memorable experience from the moment they enter the store. It helps customers shop confidently and with ease, while at the same time helping the business anticipate and deal with important issues. Ultimately, it’s neither product quality nor affordability that the customer remembers. It’s the extent to which the retailer they visited exceeded their expectations and left a lasting impression.

This advanced Level 5 Diploma in Retail Management is ideal for anyone looking to reach the very top of the ladder in the retail environment. Career opportunities for successful retail managers extend to every to major town and city worldwide. Learn how to take your existing salesmanship to the next level, build strong customer relationships and reap the rewards of professional-level communication skills. Master the art of dealing with difficult customers, learn how to accurately read customer behaviour and examine the most important stock management issues in Retail Management. Study in your own time at a pace that suits you, with complete support provided by your own personally-assigned tutor.

Sign up online and your career in high-level Retail Management starts today!

Quality Licence Scheme

This Retail Management course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



80 CPD hours / points
Accredited by The CPD Standards Office

Course media


Retail Management

Course Benefits

Each of our online courses has been tailored to suit the needs and preferences of distance learners. This exclusive Level 5 Diploma in Retail Management is open to candidates worldwide - enrol today and gain access to the following benefits:

  1. Retail Management - Inclusion of all study aids and learning resources in the initial course fee - no additional materials required at any time.
  2. Retail Management - Expert support provided by your personally-assigned tutor as you study, along with our wider student support team.
  3. Retail Management - Complete freedom from deadlines and time restrictions, allowing every candidate to study in their own time and at their own pace.
  4. Retail Management - Open and accessible online education, with no entry requirements to fulfil and no geographical restrictions.
  5. Retail Management - The opportunity to fast-track your career in any Retail setting, with an endorsed Level 5 Diploma in Retail Management on your resume!

Retail Management - Learning Objectives

The primary objective of this course is to help candidates transition from entry-level retail positions to supervisory or leadership roles. Whether already working in retail or considering a change in career direction, this Level 5 Diploma in Retail Management could help you take that next big step. Course content probes beyond the basics of retail to explore an extensive range of advanced management concepts. Ultimately, candidates emerge primed and ready for successful careers in retail management.

The course is delivered over a series of eight modules - each focusing on a different aspect of Retail Management. Online assessments follow each of the eight modules, for which your assigned tutor will provide all the support and advice you need. However, there are no final exams to sit at the end of the course.

Upon successful completion of this retail management programme, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • Retail Management - The importance of smart selling in a retail environment
  • Retail Management - How to pre-empt and satisfy customers’ expectations
  • Retail Management - Techniques for dealing with difficult customers and situations
  • Retail Management - How to become a more effective personal seller
  • Retail Management - The importance of communication skills in retail management
  • Retail Management - Advanced knowledge of key stock control issues
  • Retail Management - How to assume a leadership position in a retail environment
  • Retail Management - Detailed knowledge of customer-focused selling
  • Retail Management - How to boost productivity in the workplace

Retail Management - Course Outline

Competition for more advanced positions in most Retail environments is intense. By boosting your CV with an advanced Level 5 Diploma in Retail Management, you stand every chance of gaining an important edge over rival candidates. This fully-endorsed distance learning program is delivered over a series of eight modules, covering the following retail management concepts:

Retail Management - Module 1 - Essential Skills for Smart Selling

This Retail Management module covers the following key topics:

  • Retail Management - Essential Skills
  • Retail Management - Consultative Selling
  • Retail Management - Customer Focused Selling
  • Retail Management - The Sales Cycle
  • Retail Management - Law of attraction
  • Retail Management - Expectancy theory
  • Retail Management - Setting Goals with SPIRIT

Retail Management - Module 2 - Productivity Techniques for Maximum Selling

This Retail Management module covers the following key topics:

  • Retail Management - Customer Service
  • Retail Management - Up-Selling
  • Retail Management - Cross-Selling
  • Retail Management - Value-Added Selling
  • Retail Management - Finding New Clients
  • Retail Management - Selling Price

Retail Management - Module 3 - Communication Skills for Relationship Selling

This Retail Management module covers the following key topics:

  • Retail Management - Active Listening
  • Retail Management - Responding to Feelings
  • Retail Management - Reading Cues
  • Retail Management - Demonstration Cues
  • Retail Management - Tips for Becoming a Better Listener
  • Retail Management - Non-Verbal Messages
  • Retail Management - Managing the Mingling
  • Retail Management - The Handshake
  • Retail Management - Networking
  • Retail Management - Organizing Your Network
  • Retail Management - Networking Tips

Retail Management - Module 4 - The Selling Process

This Retail Management module covers the following key topics:

  • Retail Management - What is Personal Selling?
  • Retail Management - Importance of Personal Selling
  • Retail Management - Selling Theories
  • Retail Management - The Personal Selling Process
  • Retail Management - Qualities of a Good Salesperson
  • Retail Management - Sales Promotion

Retail Management - Module 5 - The Importance of Consumer Behaviour

This Retail Management module covers the following key topics:

  • Retail Management - Meaning of Consumer Behaviour
  • Retail Management - Importance of Understanding Consumer Behaviour
  • Retail Management - Types of Consumers
  • Retail Management - Factors Influencing Consumer Behaviour
  • Retail Management - Consumer Buying Process

Retail Management - Module 6 - Dealing with difficult customers

This Retail Management module covers the following key topics:

  • Retail Management - Customer Behaviour and Customer Behaviour Database
  • Retail Management - Customer Value Analysis
  • Retail Management - Change Unprofitable Customers into Profitable Customers
  • Retail Management - Evaluating Your Customers’ Value, Segment by Segment
  • Retail Management - How to Differentiate the Service Offering to Your Top Ten Per Cent

Retail Management - Module 7 - Dealing with suppliers

This Retail Management module covers the following key topics:

  • Retail Management - Organisation of Procurement
  • Retail Management - Choosing Suppliers
  • Retail Management - Monitoring Supplier Performance
  • Retail Management - Procurement Cycle
  • Retail Management - Types of Purchase
  • Retail Management - Logistical Interfaces

Retail Management - Module 8 - Dealing with the management of stock

This Retail Management module covers the following key topics:

  • Retail Management - Fitting into the Logistics Strategy
  • Retail Management - Activities within a Warehouse
  • Retail Management - Aims of Warehousing
  • Retail Management - Materials Handling
  • Retail Management - Packaging

Who is this course for?

Retail Management

This fascinating course could accelerate your progression in almost any Retail environment. Likewise, existing retail managers, supervisors and team leaders who lack formal retail education could find this course invaluable. The global retail sector is one of largest and most dynamic, open to ambitious and enthusiastic candidates from all backgrounds. If you’re serious about reaching the top of the ladder, this Level 5 Diploma in Retail Management could kickstart your success story starting right now!

Retail Management

Once again, our complete catalogue of online courses is open to candidates on a global basis. No deadlines are imposed, no entry-requirements to fulfil and no geographical restrictions. Study at a pace that suits your learning style and schedule, with complete tutor support provided from start to finish.

Retail Management

Whether new to retail or ready to climb the leadership ladder, this advanced Level 5 Diploma in Retail Management could be your ticket to the big time!


Retail Management

No particular entry requirement.

Option 1

Retail Management Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Retail Management Diploma issued by BOLC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Career path

Retail Management

Talented Retail managers and leadership figures are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following:

  • Sales Manager
  • Store Manager
  • Warehouse Manager
  • Floor Leader
  • Floor Manager
  • Promotions Coordinator
  • Retail Management Trainee
  • Retail Team Leader
  • Service Supervisor
  • Team Leader

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.