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Restaurant Receptionist Training - Front of House Skills cover image

Restaurant Receptionist Training - Front of House Skills
Online Training Academy

CPD approved | | Lifetime Access | No Hidden Fees | 10 CPD Points

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
8 Videos (with subtitles and transcripts) and 1 PDF
Duration
1.9 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Step confidently into the world of hospitality with our Restaurant Receptionist Training – Front of House Skills course. Designed for aspiring and current receptionists, this programme equips you with the essential skills to create exceptional first impressions and deliver outstanding guest experiences. From handling reservations with precision to managing reception operations seamlessly, you’ll master the art of being the welcoming face of a restaurant.

Key Features:

  • CPD Certified
  • Developed by Specialist
  • Lifetime Access

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 8 Videos (with subtitles and transcripts) and 1 PDF

Duration: 1h and 52m

    • 1: Module 1 Introduction to Receptionist Role 13:23
    • 2: Module 2 Guest Interaction and Communication 13:18
    • 3: Module 3 Reservations and Front Office 13:52
    • 4: Module 4 Managing Reception Operations 13:58
    • 5: Module 5 Administrative Skills 13:34
    • 6: Module 6 Technology in Hospitality 14:10
    • 7: Module 7 Upselling Skills 14:14
    • 8: Module 8 Career Growth 14:01
    • 9: CPD Certificate - Free 01:00

Description

This course teaches you all the important skills to work as a restaurant receptionist. You will learn how to welcome guests warmly and communicate clearly to make their visit pleasant. You will understand how to manage bookings and handle the front desk smoothly. The course also shows you how to organise daily reception tasks and keep everything running well. You will gain useful administrative skills to support the team and keep records. You will become confident using technology common in hospitality, such as reservation systems and communication tools. The course will help you learn how to suggest extra services or products to guests, improving their experience and increasing sales.

Finally, it will guide you on how to grow your career in the hospitality industry by developing your skills and preparing for new opportunities. This training is perfect for anyone wanting to start or improve their role in a restaurant reception or front of house.

Course Curriculum

  • Module 1: Introduction to Receptionist Role
  • Module 2: Guest Interaction and Communication
  • Module 3: Reservations and Front Office
  • Module 4: Managing Reception Operations
  • Module 5: Administrative Skills
  • Module 6: Technology in Hospitality
  • Module 7: Upselling Skills
  • Module 8: Career Growth

Learning Outcomes

  • Understand the receptionist role and responsibilities in a restaurant setting.
  • Develop effective guest interaction and communication skills for front of house.
  • Manage reservations and front office operations confidently and efficiently.
  • Coordinate reception tasks and oversee daily restaurant front of house.
  • Use technology tools to support hospitality and receptionist duties well.
  • Explore upselling techniques to enhance guest experience and restaurant revenue.

Who is this course for?

  • New starters wanting to work in restaurant reception roles.
  • Employees aiming to improve front of house communication skills.
  • Those interested in managing restaurant reservations and operations.
  • Hospitality staff looking to learn about administrative and tech skills.
  • Individuals planning to develop their career in hospitality reception.

Career path

  • Restaurant Receptionist
  • Front of House Supervisor
  • Reservations Agent
  • Guest Relations Officer
  • Hospitality Coordinator
  • Customer Service Assistant

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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