Restaurant Receptionist Training - Front of House Skills

Online Training Academy

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Restaurant Receptionist Training - Front of House Skills 1:51:30

  • 1: Module 1 Introduction to Receptionist Role 13:23
  • 2: Module 2 Guest Interaction and Communication 13:18
  • 3: Module 3 Reservations and Front Office 13:52
  • 4: Module 4 Managing Reception Operations 13:58
  • 5: Module 5 Administrative Skills 13:34
  • 6: Module 6 Technology in Hospitality 14:10
  • 7: Module 7 Upselling Skills 14:14
  • 8: Module 8 Career Growth 14:01
  • 9: CPD Certificate - Free 01:00

This course teaches you all the important skills to work as a restaurant receptionist. You will learn how to welcome guests warmly and communicate clearly to make their visit pleasant. You will understand how to manage bookings and handle the front desk smoothly. The course also shows you how to organise daily reception tasks and keep everything running well. You will gain useful administrative skills to support the team and keep records. You will become confident using technology common in hospitality, such as reservation systems and communication tools. The course will help you learn how to suggest extra services or products to guests, improving their experience and increasing sales.

Finally, it will guide you on how to grow your career in the hospitality industry by developing your skills and preparing for new opportunities. This training is perfect for anyone wanting to start or improve their role in a restaurant reception or front of house.

Course Curriculum

• Module 1: Introduction to Receptionist Role
• Module 2: Guest Interaction and Communication
• Module 3: Reservations and Front Office
• Module 4: Managing Reception Operations
• Module 5: Administrative Skills
• Module 6: Technology in Hospitality
• Module 7: Upselling Skills
• Module 8: Career Growth

Learning Outcomes

• Understand the receptionist role and responsibilities in a restaurant setting.
• Develop effective guest interaction and communication skills for front of house.
• Manage reservations and front office operations confidently and efficiently.
• Coordinate reception tasks and oversee daily restaurant front of house.
• Use technology tools to support hospitality and receptionist duties well.
• Explore upselling techniques to enhance guest experience and restaurant revenue.

• New starters wanting to work in restaurant reception roles.
• Employees aiming to improve front of house communication skills.
• Those interested in managing restaurant reservations and operations.
• Hospitality staff looking to learn about administrative and tech skills.
• Individuals planning to develop their career in hospitality reception.

• Restaurant Receptionist
• Front of House Supervisor
• Reservations Agent
• Guest Relations Officer
• Hospitality Coordinator
• Customer Service Assistant

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