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Restaurant Management and hospitality course

Learn Restaurant Management skills with our interactive Level 5 online course

UK Professional Development Academy LTD


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£10 inc VAT (was £595)
Offer ends 30 October 2021
Study method
Online, self-paced
4 weeks
Access to content
12 months
No formal qualification
100 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately

159 students purchased this course

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Restaurants are essentially retailers of prepared food. However, some unique aspects of the job make it difficult to track performance. Finding out about these specifics is critical to understanding how business decisions should be framed to improve restaurant performance.

From time management to employee care to customer service, you must have special skills to run your Restaurant well. To effectively perform well at your job, you need skills to manage time, care for employees, interact with customers. Whether you are a student, new to the food industry, or an experienced chef looking for a change, this Restaurant Management course covers all of the basics. Along with the duties and requirements for restaurants in general, you will learn about an essential skill that is often ignored: communication skills. Understanding what your staff needs and how best to satisfy them can be difficult sometimes. Still, this Restaurant Management course will arm you with vital information to help remedy any mistakes before they have time to snowball into disaster.

The knowledge of Restaurant Management will serve as an introduction to the hospitality world. Not only are there many responsibilities that go along with being a Restaurant Manager, but there are also many types of establishments that require different skills set for success.

Restaurant management is a particular skill to have if you are considering working in the hospitality industry. If you want to become a successful Restaurant Manager or aimed to grow your business, this Restaurant Management course will teach you what it takes to be successful in the business side of restaurants. Our online learning UKPDA platform provides you with Restaurant Management and Hospitality knowledge along with relevant information about Management skills. The Restaurant Management and Hospitality course is specially designed to meet the requirements of Restaurant Manager job seekers and people already working in the Hospitality Industry.

To become successful in your management profession, you must have a specific set of skills to succeed in today's competitive world. One such skill, which many people fail to recognise as a full-fledged career path, is restaurant management. The objective of this Restaurant Management course is to offer potential managers clear and concise tips on how they can succeed in the hospitality field. We will focus on strategies such as staff management and customer service, as well as what you need to know about running a restaurant.

Benefits of Restaurant Management and Hospitality

The benefits of the Restaurant Management course are endless. Employment opportunities are high, especially in the hospitality industry. This Restaurant Management course will highlight what you can expect to learn, how to manage a restaurant successfully, and describe some of the critical issues in restaurant management. You might be wondering if having an interest in food is enough to secure a job after your education. After becoming educated on management processes within restaurants, it is time for some hands-on experience so that you can get the most out of your education.

In this Restaurant Management and Hospitality course, students will learn how to manage a restaurant from the ground up. The Restaurant Management will also cover catering and banquet services, drink management, food cost control training, and other key aspects of efficient restaurant operation. Students can expect to come away from this course with the tools needed to start managing their own business or contribute more effectively to an existing establishment.

Course Benefits

We proudly provide an inexpensive alternative to traditional classrooms and tutors. Enrol in this Restaurant Management and Hospitality course to get access to the following benefits:

  • Our engaging courses can be taken at any time, in any place, and on any device
  • Courses / Training that best suit to Work Experience, Knowledge and Skills
  • Self-paced Training/Courses to continue working while studying
  • Self-Paced Courses to get free from the deadlines
  • Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format
  • Assessment resources are accessible through our online learning platform 24/7.
  • A professional one-to-one tutor to provide all-inclusive assistance throughout the course only.


100 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media


Restaurant Management

The Restaurant Management and Hospitality course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below:

Course Outline

This Level 5 Restaurant Management and Hospitality course comprises ten modules in which learners must achieve 100 credits. Modules are:

Modules Outline

Module 1: Understanding Hotel Management

  • Introduction
  • Historical evolution of hotel Business
  • Hospitality Industry
  • Different types of hotels
  • Different types of Hotel ownerships
  • Different types of hotel guests
  • Guest room selling Format, and the food selling format
  • Hotel Department and their functions
  • The Accommodation Products

Module 2: Front Office Operation Management

  • Introduction
  • Organisational structure
  • Front office staff competencies
  • Front office rank and Responsibilities
  • Other staff members at the front office
  • The Reservation Office
  • Types of the Reservation system
  • Check-in process
  • Front Office accounting
  • Front office functions
  • Front and back of the house operation
  • Check out Process
  • The Electronic Front office (EFO)

Module 3: HR Management & Hotel Industry

  • Managing Human Resources in the Organisation
  • Human Resources Activities
  • External Influence on Human Resource Activities
  • Internal Influence on Human Resource activities
  • Human Resources Management: Policies and Procedures
  • Training
  • Compensation Management
  • Performance Management
  • Employee Protection

Module 4: HR activities in Training and Development

  • Importance of Training and Development
  • Training and Development Process
  • Benefits of Training Evaluations
  • Staff training in the hotel industry
  • Benefits of staff training for individuals and teams.
  • Training Methods
  • On-the-job and off-the-job training methods
  • Measuring the effectiveness of training
  • Best Practices in the Evaluation of Training.

Module 5: Importance of Quality Management

  • Service Quality
  • Basic approaches to service quality
  • Service Quality Gap Model
  • SERVQUAL Model
  • Operative criticism
  • Service Quality Dimensions
  • Guest Satisfaction and Quality Assessment
  • key requirements at each rating level
  • Standards for Five stars

Module 6: Fundamental Food Department in Hotel Industry

  • Constraints on food and beverage management
  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Food Service Operation System
  • Designing the Restaurant
  • Managing Food Service Operations
  • Managing food production systems
  • Storage and Cellar Management
  • beverage and Cost control

Module 7: Essential Communication Methods in Hotel Industry

  • Communication and its functions in Hotels
  • Internal Communication Function in Hotel Organisations
  • Forms of Internal Communication
  • Role of the Front Office in Interdepartmental Communications
  • Front Office Interaction with Other Departments in the Hotel
  • The Role of Total Quality Management in Effective Communication

Module 8: Accountancy policies for Hotel Industry

  • What is 'Accounting'?
  • Hospitality accounting overview
  • Basic Accounting in a Hotel
  • Folios and its types
  • VOUCHERS and their types

Module 9: Fundamental of Marketing Department in Hotel Industry

  • The hotel industry and its marketing
  • The importance of Marketing in Hotel Business
  • Marketing orientations
  • Segmentation of the Hotel Market
  • Bases of Market Segmentation
  • Market Segmentation
  • Market positioning of hotel services
  • Market Strategy in Hotel Industry
  • Digital marketing communication channels

Module 10: Basics of House Keeping and Security in Hotel Management

  • Housekeeping Department Layout in Hotel
  • Housekeeping: Areas of Responsibility
  • Operating Staff/Attendants
  • Functions of Housekeeping
  • Room Division
  • Safety and Security
  • In-House Security, VS Contracted Security
  • Hotel Security Job Responsibilities
  • Security Department Activities
  • General Causes of fire and prevention

Restaurant Management - Course Training Format

Restaurant Management - Assessment

  • The Learner will have to attempt the final test (online multiple-choice test 2 attempts). Then, if necessary, may try the trial a third time at no extra cost.
  • Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not.
  • The passing score is 75%.
  • Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Restaurant Management - Duration

The minimum time to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners completing the course at any time.

Restaurant Management - Certificate

Upon successfully passing the course, (s) / Final Test learner must pay for the CPD Accredited Certificate of Completion either in PDF format or Hard Copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges £9 & International £14

Who is this course for?

Restaurant Management

This restaurant management course is ideal for learning more about what it takes to run a successful food establishment. It does not matter what you have studied before, whether you are qualified or not. Anyone is welcome to our Restaurant Management course. You can access all of the materials online anywhere via any device.

After studying this Restaurant Management and Hospitality course, the expected salaries are:

  • Salaries for restaurant managers working in high-end continue to match the rest of the expenses £22,000 to £40,000.
  • Casual dining managers in this industry can expect to earn approximately £20,000 to £30,000
  • The average salary for a Restaurant Manager is £24,837.


Restaurant Management

This Restaurant Management course was made by professionals and is compatible with all devices, including PCs, Macs, tablets, and smartphones. You can access this course from anywhere at any time.

Students seeking to enrol for this course should meet the following requirements;

  • Be aged 16 years or above
  • Solid knowledge of English Language
  • A genuine desire to study and succeed
  • Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office.

Career path

Restaurant Management

By studying this Restaurant Management and Hospitality course, you will be able to apply for several career choices like:

  • Restaurant Manager
  • Operation Manager
  • Restaurant Assistant Manager
  • Operation Director
  • General Operation Manager
  • Retail Sales Assistant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.